Lyreco UK & Ireland Reviews 

We’ve had a business account with Lyreco for several years and have always been really happy with the service. Prices are competitive, deliveries are quick and reliable, and there’s a great range of products to choose from. Angela Smith is always really helpful and on hand if we ever have any issues or questions about pricing. We’ll definitely continue using Lyreco into the future!

I place all our company orders with Angela Smith. Who is always helpful, polite and very efficient. Good customer service and lets me now if there are any delays.

Suliman is great and very transparent with prices. He looks after all of our hygiene requirements and follows up once a month. Great guy who puts customers first.

We deal with Angela who is our account manager on a regular basis, the approach, knowledge and service is brilliant. We choose to always contact her directly rather than call the sales line due to her knowing our account and what products we need. She also goes beyond what's required even for the minor details she has travelled to our site to advise. We recommend her highly.

Delivery On time
Always delivered what has been commited

Staff is very polite speaclliy Brother Suli

Suli Rehman from Lyreco's Peterboro area is a lifesaver! He helped me find the actual products I wanted from the very big list of items, explained everything in minutes with good price & guided me through the entire ordering process. Love to work with him again, an absolute asset to Lyreco. Highly recommended!

We now use Lyreco for a lot of our PPE needs and get a fast and responsive service From Angela Smith our contact.
If there is something in PPE we need that is not stocked, then Emma Turner can source to meet our requirements.
All in all, very helpful and friendly service

Have always found our sales rep Angela Smith very helpful and accommadating. If am unable to find in the catalogue she will help to try and source alternatives within the organisation . Very quick delivery sevice

We’ve recently moved over to Lyreco as one of our new suppliers and so far the service has been excellent.

A special mention has to go to Jef and Dan, who have both been incredibly responsive, helpful and easy to deal with from day one. Nothing has been too much trouble, and they’ve genuinely gone above and beyond to help us get everything set up and make the transition as smooth as possible.

We did have a few hiccups with some of the initial deliveries, but these were dealt with quickly and professionally. Jef and Dan were very responsive in getting everything resolved, which gave us a lot of confidence in the service going forward.

Overall, a really positive start with Lyreco and we’re looking forward to continuing to work with them. Would definitely recommend!

I had trouble getting through to the call centre so I called our account manager Charlotte who was absolutely amazing and got my issue resolved in no time at all.

Debbie Howe is our account manager and has been exemplary in helping me acclimatise to both Lyreco and the online portal.

The ordering portal is easy to use but any uncertainties are quickly resolved. Orders are expedited efficiently and the delivery driver friendly and helpful.

Sarah Coulson always goes above & beyond and is always super helpful!
Nothing is ever too much trouble and we would be lost without her!
Keep up the GREAT work Sarah!
Superstar as always!

Great customer service and excellent delivery. Highly recommend.

Side note want to highlight Alex and Rob for providing outstanding service!

Josh is fantastic he always provides excellent customer service. He is friendly, reliable, professional and always goes the extra mile to help. A real credit to Lyreco his hard work and dedication are truly appreciated.

Suzy- vls solicitors

Very helpful, friendly staff. Called to ensure we were aware of the points we had earned and to make sure we knew how to redeem them. Would definitely recommend great service

We have used Lyreco for a number of years now and have always found Matthew Dix-Williams to be exceptional. He is extremely friendly, professional and approachable. Our orders are processed quickly and delivered the next working day with any queries dealt with expeditiously. We would recommend Lyreco and Matthew Dix-Williams in particular to other businesses as the service is second to none.

pleasant staff, fast turn around ,great service

After around an 18 month positive experience of Lyreco, standards have slipped. Our previous Account Manager Emma Jones was quick to reply to emails and was always on hand to answer any new product queries. Recently our account has moved to Ava Pascall. Despite being lovely to chat on the phone, she regularly fails to respond to emails or follow up on meeting actions.

My experience with Lyreco is second to none ! customer service, prices and delivery dates are impeccable. especially Natalie Watkins, who, I only have to email or call and she gets me the answer i need straight away,
Always willing to come in and have meetings and to standardise our products whilst saving money for my company. sustainable products also that we purchase and they always have sustainable alternatives. Very good indeed highly recommend