I was trippled charged for my stay and was repeatedly told that it was my bank's error. I pleaded to speak with a manager and was refused and had someone tell me they were a manager when in fact they were not. When they finally admitted to overcharging me, nothing was done to correct the issue and they insinuated that they did me a courtesy by not charging me an additional $20 for incidentals. When I asked when a manager would be available they said they did not know and that a General Manager would not be available for several days. The issue is still not resolved. I have stayed in the past with OK service. This is terrible and irresponsible and Marriott should be a more responsible company. Poor service. Ignorant staff. Will never spent money or patronage this business again. I am an avid traveller and will share my experience to keep it from happening to others.
I stayed at the Marriott in Hollywood, CA, along with a few of my clients. We requested to have 5 boxes moved from the guest check in area to one of the rooms and was charged at fee of $100.00. (Which they were moved on a cart, in one trip.) Completely shameful! I can understand a charge, but $100.00? We were not even made aware of this charge in advance. When questioning the charge on my card- here is the reply I was given by management.
A request was sent to my controller disputing a $100 shipping charge on XXXXX folio. However, that request has been denied. The shipping charge is not for actual shipping services from ups. The shipping for $100.00 on 01/13 is a delivery fee from Hotel shipping center to guest's room: 5 oversized boxes over 100 lb. each at $20 delivery fee = $100. Therefore, the charge is correct and will remain on the folio. I do apologize about the inconvenience and you have a pleasant day.
I stayed at the Renaissance Dupont Circle Hotel in Washington DC recently for business and thought the accommodations were outstanding. Had a great meal in the dinning area and the staff was very helpful and professional. Highly recommend for anyone traveling to the DC area.
Stayed on business June 2011 at Manchester Airport Hotel (which is several miles from the airport!). Arrived and no power in room. Power then fixed but air conditioning blows out very hot air. Worse still, turn it off and 10 mins turns back on again and blows hot air. Spoke to front desk who promised to fix or povide a fan - 24 hours later - nothing. Raised again and they promised to fix, but in meantime send a fan. Fan was circa 1950, squealed like a stuck pig when on and moved less air than a single winged moth in a vacuum. Reataurant, bar and waiting staff all excellent - front desk experience was frankly disgusting. And they wanted me to pay for parking! FAIL!
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