Max Spielmann Reviews 

4,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the extremely friendly, highly knowledgeable, and patient staff who consistently provide wonderful assistance and guide people efficiently through various printing and passport application processes. Patrons often highlight that employees truly go above and beyond to ensure documents and images are prepared professionally for important family events. Some reviewers were not happy with poor product quality, faded colours, and badly damaged items received after purchase. Others also mentioned frustrating experiences with incorrect photo formats, unhelpful customer support responses, and significantly delayed deliveries that unfortunately ruined special family occasions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpful, professional, and friendly... See more

Service

Clients share positive opinions on service, frequently praising staff members for being warm, helpful, and... See more

Product

Customers had ambiguous experiences with product, reflecting a split opinion regarding quality and usability.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise specific staff... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered some photos to be collected from Max Speilmann booth in Tesco. 16 of the 20 photos had been misprinted with lines in the picture. I contacted Max Speilmann via their online contact form... See more

Company replied

Rated 5 out of 5 stars

I needed to get new images for both a passport renewal and a driving licence. I was met very warmly by Joshua, who took my photos and then also helped with my Passport renewal, which was great as I di... See more

Company replied

Rated 5 out of 5 stars

We wanted some photos that were on a phone cropping and printed. The lady who helped was marvellous, helpful and patient. One of the photos was entered in the hives and honey section of the Yorkshire... See more

Company replied

Rated 5 out of 5 stars

I recently went to the CrossGates Leeds store & the lady whose name tag read Kim(nice but Dim) was absolutely LOVELY. She had a lot going on but still dealt with us with compassion & care (my Dad pass... See more

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3.7

Average

TrustScore 3.5 out of 5

4K reviews

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3.7

All reviews

(4,276)

257 reviews in the last 12 months

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Rated 5 out of 5 stars

Having dealt with SUE in the Wigan…

Having dealt with SUE in the Wigan branch on a number of times , Ifeel I MUST SAY what a asset she is in her job Apleasure to deal with .ALWAYS so helpful.

GERRY WOODS

September 9, 2026
Unprompted review
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Reply from Max Spielmann

Thank you, Gerry, for taking the time to leave such wonderful feedback. We’re delighted to hear that Sue has consistently been so helpful and a pleasure to deal with.

It’s fantastic to know she has made such a positive impression during your visits to our Wigan branch. We’ll be sure to pass your kind words on to Sue — we know she’ll really appreciate them!

Thank you for choosing Timpson, and we look forward to welcoming you again.

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Rated 5 out of 5 stars

Tom at Max Spielmann in Chorlton

Tom at Max Spielmann in Chorlton, Manchester provided unbelievable customer service today. He was able help my partner print a large poster while converting it from a PDF to a JPG. This was all done while the shop was closing and carried on after closing time. Thank you Tom, You were very resourceful, helpful and kind

September 8, 2026
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Reply from Max Spielmann

Thank you for such fantastic feedback! We’re delighted to hear that Tom went above and beyond to help your partner with the poster, even staying after closing to make sure everything was sorted.

It’s wonderful to hear that you found Tom so resourceful, helpful and kind. We’ll be sure to pass your lovely comments on to him — we’re sure they’ll mean a lot.

Thank you for choosing Max Spielmann, and we hope to see you again soon!

Rated 5 out of 5 stars

Wonderful

Used the Glenrothes branch, Linda really was superb given the complexity surrounding what I required, thanks Linda. Always professional and courteous, will use again for sure.

September 8, 2026
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Reply from Max Spielmann

Thank you for your lovely feedback! We’re delighted to hear that Linda provided such professional and courteous service, especially with a more complex request. We’ll be sure to pass your kind words on to Linda.

Rated 5 out of 5 stars

Visited the Swan max Spielmann on many…

Visited the Swan max Spielmann on many occasions
Taylor and Nicky are just amazing
Nothing is too much trouble for them.
They are willing to assist in anyway they can . So cheerful , welcoming and professional . Amazing knowledge of the machines!!
They are both an asset to the company
I cannot praise them enough
Big shout out to them and THANKYOU 😊

September 7, 2026
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Reply from Max Spielmann

Thank you so much for your fantastic feedback! We’re delighted to hear that Taylor and Nicky consistently provide such cheerful, welcoming and professional service. We’ll be sure to pass your lovely comments on to them — we’re sure they’ll be thrilled to know they’re so appreciated!

Rated 5 out of 5 stars

Excellent service from Josh

Excellent service as always provided by Josh at Max Spielman in Tesco Extra Walkden, he is always so helpful and friendly, it’s the main reason we keep coming back.

August 26, 2026
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Reply from Max Spielmann

Thank you for your lovely feedback! We’re delighted to hear that Josh is always so helpful and friendly. We’ll be sure to pass your kind words on to him — it’s fantastic to know his service keeps you coming back!

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Rated 1 out of 5 stars

Woman in saltcoats max speilman swore…

Woman in saltcoats max speilman swore at me i ve got a disabilty wont be back in there again

September 7, 2026
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Reply from Max Spielmann

We’re very sorry to hear about your experience at our Saltcoats branch. We’re particularly concerned to hear that you felt you were treated in this way, and we understand how upsetting this must have been. We take your comments seriously and will ensure your feedback is shared with the relevant team.

Rated 1 out of 5 stars

Couldn’t be Bothered

I attended Max Spielmann at Tesco in Yeovil. I was having trouble printing my photos from my phone so I asked the female attendant. She was curt, obviously not wanting to be bothered and was more concerned with her phone. She told me my photos weren’t in the right format without looking what the format was. I took them to Boots and they were printed with no trouble.

September 4, 2026
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Reply from Max Spielmann

We’re sorry to hear about your experience at our Yeovil branch. We understand how frustrating it must have been when you were unable to print your photos, and we’re disappointed that you felt unsupported and unwelcome. We take your feedback seriously and will share your comments with the relevant team.

Rated 5 out of 5 stars

Branch in Tesco. Mereway, Northampton

I needed to get new images for both a passport renewal and a driving licence. I was met very warmly by Joshua, who took my photos and then also helped with my Passport renewal, which was great as I didn’t know you could do this too. He was so helpful and friendly, despite being quite busy and the whole process was so straightforward - he’s a great representation for your business. Thank you Joshua, excellent Customer Service and with a smile too!

September 3, 2026
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Reply from Max Spielmann

Thank you for your wonderful feedback. We’re delighted to hear that Joshua provided such friendly and helpful service and made the process straightforward for you. We’ll be sure to share your kind comments with him. Thank you for choosing us!

Rated 5 out of 5 stars

Jade in your Harpurhey store is very…

Jade in your Harpurhey store is very friendly & helpful ...she knows her stuff!

August 30, 2026
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Reply from Max Spielmann

Thank you for your kind feedback. We’re delighted to hear that Jade provided such friendly and helpful service. We’ll be sure to pass your comments on to her.

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Rated 5 out of 5 stars

Max spielmann - Wolstanton Asda

I would like to take the time to leave a review for Dave, who has gone absolutely above and beyond on two separate occasions.

I recently had to fly home from my holiday in Croatia because the DVLA had lost my application form. As an HGV driver, having my licence back when I return home is extremely important to me, so the situation was incredibly stressful.

From the moment I dealt with Dave, he was incredibly empathetic, understanding and genuinely determined to help. He went out of his way to get everything sorted for me as quickly as possible, and his attitude and approach made what was a very stressful situation so much easier.

What really surprised and blew me away was that when I had to return for a second visit, Dave helped me all over again — and this time he did it completely free of charge, simply because the DVLA don’t accept digital documents. He absolutely did not have to go to that level of effort, and I sincerely hope he doesn’t get into trouble for doing so, because I felt it was important to let you know just how fantastic he is.

Dave was equally brilliant during my first visit. He is full of life, incredibly personable, approachable and genuinely helpful. You can tell that he cares about the people he is dealing with rather than simply treating them as another customer.

People are often quick to complain when something goes wrong, so I wanted to make sure I took the time to say how much I appreciated Dave’s help. He is a credit to your organisation and a fantastic asset to any team.

Please pass on my thanks to him — he was absolutely amazing.

August 29, 2026
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Reply from Max Spielmann

Thank you for your wonderful feedback. We’re delighted to hear that Dave went above and beyond to help and made such a stressful situation easier. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Definitely the place to go for quality photo production

Fantastic visit to skelmersdale store. Carly the customer representative was brilliant. She was both professional and friendly. I had really old photos with some marks on them. I explained what I would like. Carly asked me to leave the photos and to come back in 20 minutes. True to her word when I came back the photos were ready. Fabulous. She had managed to erase the majority of the marks and to sharpen up the photos. Thank you Carly. You made mine and my brother's day. He was so happy.

August 27, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for your lovely feedback. We’re delighted to hear that Carly provided such friendly and professional service and that she was able to restore your photos. We’ll be sure to pass on your kind comments to her.

Rated 5 out of 5 stars

Honestly

Honestly, I think Max Spielmann is one of the best and easiest options for photo printing in the UK, especially in London!

The whole process was incredibly simple. I went onto their website, selected the photo size I wanted, edited the pictures accordingly, chose my nearest store for collection, and within just 20 minutes, my photos were ready! 🤯

I printed 41 photos in 6x4 size for around £29, which I honestly think is a very reasonable price and probably one of the cheapest options you can find in London.

The quality was also amazing — I was genuinely very happy with how the photos turned out. ❤️

What makes it even better is that many London stores have self-service printing machines. You simply go to the store after your order is ready, enter your surname and order number, and the machine starts printing your photos. It's super quick and convenient.

They also have physical stores where you can browse and buy photo albums and other accessories, which is a nice bonus if you're putting together a photo album.

If you have more time, you can also choose home delivery. But if you're in a hurry and need your photos quickly, the 20-minute collection option is brilliant.

Overall, I absolutely loved the service and would definitely recommend Max Spielmann to anyone looking for quick, affordable and good-quality photo printing in London. 📸❤️

Quick, easy, affordable and great quality — what more could you ask for?

August 26, 2026
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Reply from Max Spielmann

Thank you for such a detailed review. We’re delighted to hear you found our service quick, convenient and affordable, and that you were pleased with the print quality. We really appreciate your recommendation.

Rated 1 out of 5 stars

Just went to Maxphoto in Tesco York to…

Just went to Maxphoto in Tesco York to printout for postage level…cost me £1.50.
It’s over the top!!

August 22, 2026
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Reply from Max Spielmann

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were unhappy with the price you paid for your printing at our Maxphoto service in Tesco York. We understand that the cost may have been higher than you expected.

We appreciate you taking the time to share your concerns, and we’ll ensure your feedback is passed on to the relevant team.

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Rated 5 out of 5 stars

Tremendous help from Lauren!

This review is long overdue. Last year, October, we had a bereavement and had an idea to produce table marker photographs of our loved one with personal photos with Bible verse captions…We had the photos downloaded on a computer with the verses attached, but for some reason when we were in the Harborne store we couldn’t get the photos to download in order to print. We literally had a few days to spare: Lauren from the Halesowen branch was at our local kingsheath branch when I rang to ask advice about downloading the photos as there didn’t seem to be any way of getting over the hurdle of it just not downloading. She was SO SO helpful, very patient and very much customer supportive. I could tell she was busy in the branch but she wasn’t flustered or anything like that. She took my query in her stride and it was her willingness to help that meant a lot to us. She said if we needed more assistance she said she’d be at the Dudley store next day but that Halesowen is her actual branch. Eventually, our family managed to organise the photographs and print them out at the Harborne store…it was a tremendous tribute to our loved one!! I’ve never met this lovely lady, but her assistance was worth its weight in gold. Thank you Lauren, our family truly appreciated your help and apologies it’s taken so long to put it into writing. I hope your managers / Mr Simpson sees this too.

October 22, 2025
Unprompted review
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Reply from Max Spielmann

Thank you for taking the time to share such a heartfelt message about Lauren.

We’re so pleased to hear that Lauren was patient, understanding and went out of her way to help you during such a difficult time. We understand how important those photographs were to your family, and it’s wonderful to know that her support helped you when you were trying to organise such a meaningful tribute to your loved one.

We’ll be sure to pass your kind words on to Lauren and her Area Team. She’ll be delighted to know that her willingness to help made such a difference to you and your family.

Rated 5 out of 5 stars

Customer service at its best

We needed quite a lot of different sized photographs for various frames and the lady working in Max Spielmann Tesco Horwich was absolutely brilliant. She sorted out all our requirements, whilst still attending to other customers and was so helpful and knowledgeable too. Customer service at its best!

August 21, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that the colleague at our Max Spielmann Tesco Horwich branch was able to help with all your different-sized photographs while also assisting other customers. It’s great to know that you found her so helpful and knowledgeable.

We’ll be sure to pass your kind words on to her and her Area Team.

Rated 5 out of 5 stars

Excellent Service

As always, Dan,was very,very helpful and patient..nothing is ever,too much trouble, for him...

August 17, 2026
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Reply from Max Spielmann

Thank you for your lovely feedback! We’re delighted to hear that Dan was so helpful and patient, and that he was able to make your experience a positive one. We’ll be sure to pass your kind comments on to Dan.

Rated 5 out of 5 stars

A phone number when I was confised had…

A phone number when I was confised had a human who fixed my issues and it was a great experience.

August 17, 2026
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Reply from Max Spielmann

Thank you for taking the time to share your lovely feedback.

We’re delighted to hear that you were able to speak to a member of our team who was able to understand your concerns and resolve the issues for you. It’s great to know that you received such helpful and friendly service.

We’ll be sure to pass your kind words on to the team.

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Rated 5 out of 5 stars

Superb service for passport renewal

Superb service for passport renewal. Keidi was efficient, friendly and extremely pleasant. She guided me through the process painlessly and only took a few minutes. I would thoroughly recommend this service when applying for a new passport. Thank you so much Keidi.

August 17, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for taking the time to share your wonderful feedback.

We’re delighted to hear that Keidi made your passport renewal so easy and straightforward. It’s great to know that she was efficient, friendly and helpful throughout the process.

We’ll be sure to pass your kind words on to Keidi and her Area Team. Thank you for recommending the service.

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company, bought a present nearly 2 weeks ahead of a birthday and simply didn't arrive, contacted customer service and been given a tracking number. As it didn't arrive in time asked for a cancellation and refund. Have a very dissapoint Ed daughter as the present she picked for her mums birthday didn't arrive. I would avoid this company by a mile. Should have read the reviews before making the purchase.

August 5, 2026
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Reply from Max Spielmann

Thank you for taking the time to share your feedback.

We’re very sorry that your order did not arrive in time for your daughter’s birthday, particularly as you had placed the order nearly two weeks in advance.

Please contact our Customer Care team at customer.support@timpson.com with your order details so we can look into this further.

Rated 5 out of 5 stars

Just been to your shop in Tesco…

Just been to your shop in Tesco Gillingham. Sophie the sales assistant was so helpful. She was as patient, polite, professional and just a great employee. Will definitely be coming back for more photos

August 15, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for taking the time to share your lovely feedback.

We’re delighted to hear that Sophie at our Tesco Gillingham branch was so helpful, patient and professional. It’s wonderful to know that she made such a positive impression and that you’ll be returning for more photos.

We’ll be sure to pass your kind words on to Sophie and her Area Team.

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