Merimobiles.com reviews

Merimobiles.com reviews

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7.7
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Excellent

Excellent servive. Quick and a very nice price, for European Market without any custmo fees.
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Right on time, right on the money!

My order (phone) was right on time expected and calculated.
The price was the best in the market.
I had recommendations from friends so i made the order!
The instructions for sending was just as i requested...
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excellent Merimobiles.com

excellent mobile phone Huawei G700,
features very well to do what you want quickly and conveniently.
video memory Processor perfectly
camera very good and battery life also
and I received a screen protector install case
root googleplay and GREEK language
Thanks so much for the fast service
after 20 days I had receive your new phone.
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very happy with merimobiles

Hello, I have the phone Mlais MX69 PRO 1.7GHz MTK6592 is perfect all and fabulous merimovil page, I'll keep buying from this store, it is fast reliable and always attentive not much information tracking singanpur but smoothly perfect and fast
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Mlais MX28

I have been purchasing phones from Merimobiles for a few years now and I am always satisfied with their services.
This phone was recommended to me by Ace, one of their technicians
and an excellent guy. Very helpful.
It came to me on a timely manner and I have changed this phone from my Samsung Galaxy S3. Way much better. Very easy to root; fast and with four cores and Gorilla Glass. Excellent price !
Only problem with the phone is that it does not bring a instruction booklet in English. Just chinese.
If you ever have any problems with this company, you can trust that Jay will do the impossible to help you.
Will keep buying from them
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The best prices!

I bought Huawei G-700 smartphone. Delivered undamaged, with all accessories. I am very satisfied with their services. Definetely will use their services again.
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Bad quality of service, annoying business practices

I ordered a Lenovo phone from Merimobiles on March 4, and selected Singapore Post which was announced as a "recommended shipping" method.
Merimobiles refused to ship the phone until I pay them another $15 for upgrade to DHL express shipping. 3 days later they had finally managed to send me a Paypal invoice and marked the order as "shipped" with a DHL tracking number.
DHL tracking said "shipment information received" but nothing else happened. After 11 days and several (not very helpful) messages to Merimobiles, they blamed the delay on DHL. But suddenly there was a new tracking number, and this new shipment was prompty processed and delivered to me by DHL within 3 days. So finally I received my phone 17 days after the order (of which 14 days were lost in Merimobiles's internal processing), 15 messages back and forth, and $15 extra fees.
Every $ you save at Merimobiles, you lose in quality of service.
Merimobiles

Reply from Merimobiles

Hi Oliver, thank you for taking the time to post you review.

As you are aware currently in Germany where you are located any package coming out of China via regular mail will not pass your countries customs offices which you we're clearly made aware of and this is why you we're required to upgrade to DHL shipping services (extra 15$) as stated on the website.

In the end you received your Lenovo S750 within the advertised time and in good working order.

Thank you and sorry for any inconvenience this may have caused

Merimobiles Service Team
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Estafa

Sres. Merimobiles

El dia de Hoy 13MAR2014 me acerque a las instalaciones de Webster Union y NO HE PODIDO RECUPERAR MI DINERO porque Webster Union me informa que ustedes MeriMobiles.com ya cobraron el dinero... segun lo muestra el documento que Ellos, Webster Union me entregaron (el documento esta adjunto al presente correo) en circulo amarillo indica el dia y la persona que cobro el dinero... el dia 10ENE2014 fue cobrado por el señor [NOMBRE] (Representante de su empresa Merimobiles.com)... por eso Webster Union NO ME HA DEVUELTO DINERO ALGUNO.

El dia 10ENE2014 YO CANCELE la orden del celular a traves del CHAT de su empresa y luego a traves de correo electronico... primero a traves del CHAT de su pagina Web les indique que ya habia hecho el deposito por el celular y les pedi que porfavor me remitieran el celular lo mas rapido posible... recuerdo que me pidieron el numero de MTCN (yo se los proporcione) y luego me indicaron que mi pedido devia ser enviado por DHL y eso me costaria unos US$ 60 dolares mas.... por esa razon cancele mi pedido, primero a traves del CHAT de su pagina Web y luego a traves del correo electronico... ese mismo dia 10ENE2014 a traves de correo electronico ustedes (MeriMobiles.com) me indicaron que coordine con Webster Union para la devolucion de mi dinero.... al dia siguiente 11ENE2014 me acerque a las instalaciones de Webster Union a RECUPERAR MI DINERO, me indicaron que les proporcionara el MTCN de mi deposito y ellos me CONFIRMARON que el dinero ya habia sido cobrado en China... Presente la queja correspondiente y Webster Union, me indico que en el lapso de una semana me estarian remitiendo a mi correo electronico el Registro del Movimiento Historico de mi deposito, el cual incluia el dia que fue retirado, el pais y porsupuesto la persona que cobro el dinero.... Al final Webster Union se demoro mas de 1 mes en remitirme este reporte que es el mismo que les estoy adjuntando al correo electronico.

¿Que quiere decir esto?.... ¿Webster Union se quedo con el dinero?.... porfavor les rogaria que su empresa investigue si el dia 10ENE2014 ingreso dinero a su empresa a nombre de[NOMBRE]... porfavor les ruego esto, ya que les vuelvo a reiterar WEBSTER UNION me indica que no puede devolverme dinero alguno, porque el dinero ya fue cobrado por el señor [NOMBRE] el dia 10ENE2014... motivo por el cual les ruego me DEVUELVAN MI DINERO o en su defecto me remitan el celular solicitado como en un principio se acordo :

Pantech VEGA N6 A860S 5.9 inch IPS Screen Android4.1 1.5GHz Quad-core LTE Smartphone, Black Color, 32GB ... My order ID is #67062 in the amount of $353.91 USD.... Please let me know when I send my Cell ... I ask in my order quickly.

My name is : Esteban
Last Name: T. V.
Address: Av Miguel C****/ Lima, Lima 36 / Peru
Phone: 9*******

Sres. MeriMobiles les ruego atender lo solicitado ya que como pueden apreciar, mi malestar es grande ya que han pasado cerca de 2 meses sin que mi caso se halla resuelto... por el bien de la imagen de su empresa y por mi satisfacccion como cliente por un buen servicio brindado... les solicito tengan a bien acceder a lo requerido por mi persona.

Atte
Esteban T. V.
Acciones
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You can trust Merimobiles...

"When trying to buy overseas seller there is always the worry about getting the right product and technical assistance.

Merimobiles team provides the right assistance in choosing the product, quick and correct delivery and providing tech help post delivery.

Had couple of experience with merimobiles and they are proved the trust. Good Job...
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Very happy!

Original phone! Excellent customer service and a speedy transaction, I fully recommend the seller. Thank you for all.
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Very good company

When I bought a phone from merimobiles, I was quite scared, given that its an unknown company with no offices in Europe. But I was genuinely so impressed. The phone arrived after a few weeks.

After 2 more weeks the phone had a technical fault- I again was worried, and explained the situation to merimobiles. But they happily agreed to replace the phone (after I returned the broken one) and the phone has been working well ever since. I now have a much better phone then I could afford in Ireland. I would however add a word of caution: firstly, import charges can be very high (I paid €50 in tax for a €200 phone) and, the entire process of returning the phone and getting it replaced took about 2 1/2 months, which is quite awhile. But overall I would recommend them, especially if you want to save a bit of money.
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Good experience, serious Customer service !

Hello,

About my order the Galaxy S4, I am satisfied with the quality of the phone and its delivery, although I encountered difficulties in programming the French language for device applications, but for this you can count on the help of customer service, and particularly Ace has that I thank for his assistance and recommended solutions and to listen on customer satisfaction and remains at your disposal if needed.

Good experience.

I also think the Echat is an asset for information online.

See you soon for other services.

Again thank you to Ace.

Best regards,

Ahmed, Galaxy S4..
France..
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Selling products they don't have.

I bought a phone from Merimobiles.com over 2 weeks ago. Having placed the order I inquired about the status of my order. I was then told that they didn't have the phone in stock. I asked for a refund and was persuaded to wait a couple of days to see if the phone could be sourced. After 2 days of waiting I asked for an update, and was told that the phone was in stock, but that my card needed to be verified. So, the next day I gave them my number to verify on, low and behold, no phone call. Talking to them on their live chat system, I was told that the phone was out of stock. ("It's a hot selling phone", I was told...hmmmm....).

Accepting the dubious claim I asked for a refund. It has been over two weeks since I ordered a phone I believe they never actually had in stock, and I still don't have a phone, or a refund. It's frustrating because the money I have tied up with them is to be used to replace my non functioning phone.

The bottom line to this review is to warn that they sell phones they don't actually have. While I appreciate that it can be risky to buy lots of stock that may turn out to be unsellable in a months time, I find the lies and length of time it has taken for a refund entirely unacceptable.

Customer service can be hit and miss. Sometimes I'd speak to a helpful agent, other times I'd get lies.

BUYER BEWARE, if you don't have enough disposable cash to cover waiting absolutely ages to be refunded for a transaction that never should have taken place, avoid this store.

I'll be posting this on all the review sites I can find.

Kind regards,

Mikeanywhere
Merimobiles

Reply from Merimobiles

Hi Michael,

thank you for taking the time to express your concerns. We did in fact make a mistake the phone sold out while you placed your order. The refund has already been issued. We've since made the appropriate changes in our system to improve the process.

We sincerely apologize for the inconvenience

Thank you

Merimobiles Service Team
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Nice customer service

Perfect after sales service too
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Scam company.

I ordered a Lenovo A850 from merimobiles on 2nd Dec 2013 for $153 USD after checking out feedback since they are a Chinese company. They have generally positive reviews other than cheap Chinese tablets that break down, but I wasn't ordering one of those, mine was a decent brand name so I figured I would be safe. Fast forward to it's arrival on the 19th Dec and on first boot up it has a flickery screen, which over a course of hours degenerates to only a tiny bar on the top being visible. I contact support on the 29th to give the Xmas period time to wind down, no response for over a week. I then file a PayPal dispute, I get a reply within a matter of hours.

It's took til today to get to some sort of conclusion, I finally have an RMA PDF to print out and return. However here is the important bit, to ship back the phone to China from the UK will cost $109 USD (they forbid the use of couriers, making it vastly more expensive) and they state they will reimburse you $25 USD if you choose replacement (and they deem it DOA), but not if you choose refund, then you get nothing.

No option they offer will end up with me having a working phone at a price I couldn't have got it for here in the UK from an importer, with a proper warranty.

The three options I have are, RMA it, and choose replacement, which I will be out of pocket by $84 USD and months of waiting for a possibly working phone. RMA it and choose refund, but be out of pocket by $109 USD and a waiting time of months while they check 'DOA' status by shipping back to the manufacturer. Leaving me with option three, suck it up, be $153 USD out of pocket, without a massive amount of hassle, which is pretty much the option they want you to choose.

I think I'll choose the suck it up option, put my web design and SEO skills into creating a website to highlight these practises so users can make an informed decision when they search for feedback on merimobiles.
Merimobiles

Reply from Merimobiles

Hi Darren,

thank you for taking the time to address your concern. Upon checking the history we replied to you within 48 business hours on January 1st to be exact.

We do not forbid the use of Express carriers such as DHL express, UPS, we suggest that you use the national mail from your country as its generally cheaper and it gets process at our customs alot faster which translate to a faster turnaround time.

The package can be shipped back to us via regular mail for 20$. If the item is deemed DOA on arrival back at our facilities you will be entitled to a shipping compensation.

We sincerely apologize for the inconvenience

Thank you

Merimobiles Service Team
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Confusing but with a happy ending and a happy costumer

I purchased a phone through this company which sadly became defect due to a problem with the LCD screen. Luckily, this happened within the three month manufactrers warranty, so I sent the phone to MeriMobiles in China where the phone was further sent to the manufacturer, who unfortunately did not feel like repairing the phone without charging me 86$.
However, through contact with costumer service and MeriMobiles' manager, the problem was solved by MeriMobiles having to pay for the repair - undoubtedly a sad situation for MeriMobiles as a company, but what this shows me is that at least MeriMobiles take their costumers seriously when it comes to solving their problems.
I am so happy that MeriMobiles decided to pay for the repair, even though I do not believe it was their job to do in the first place, but in fact the manufacturer of the phone.

I do recommend this company due to their low-price high-quality smartphones and their intentions of satisfying their costumers.

I was also most pleasanty surprised by the quality of support from especially the chat-supporter on MeriMobiles' main webpage and the help and response I got from the manager.

I highly recommend writing to the chat supporter if you have any questions when buying your product as this may save you some time and confusion.

Further, the phone I purchased WAS WAY BETTER than what I had thought it would be.
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Excellent !!! Five Stars !!!

Merimobiles was the best find i made recently and made an excellent purchase. It is Huawei G700 Dual Sim. All my queries was very well answered by there Customer Services team before i made my purchase. I was bit skeptical and wasn't sure if the phone will work in UK. I was very well assured by John (from customer serivces team). As my phone was not rooted, i was been very well guided by Mr. Ace from Technical Support team.

My 5 Stars to them !!!
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HELP BY A VERY HELPFUL COMPANY

Hi my daughter recently bought a phone but not from Merimobiles & when I was looking at some I was able to live chat and ask some questions about the phone I wanted and I also asked about the phone that the daughter had bought as it was not rooted and it didn't have play store loaded to download any games or anything. The person I was chatting with said just send an email to merimobiles support and they will be able to help you. I did that and the support was overwelmining to help me with a mobile phone that was not even bought from Merimobiles. Merimobiles are there to help the people that have purchased products from them and also so that have not. I can not thank Merimobles enough for there support and recommend them highly for anybody that wants to purchase there products. I have since bought several phones from them and feel very confident that the product is very could and it feels great to know that Merimobiles will be there to help when needed. Thank you Merrimobiles for your support you are the best site on the internet. Please keep up the excellent work. Kind regards MAC
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All was Great, very good experience

My name is christos and i am from Greece
I Made one order at 05-11-2013 and today 19-11-2013 come to my home!!!!! I bought one lenovo a820, great machine this smartpphone!!!and the merimobiles install for me my language and play store, and delete chinese apps who i dont understund of course :). The chat are 24 hour per day, for aything who i ask before complete my order. Excellent eshop.

Sorry for my english.

Merimobiles Details

About this company

Merimobiles is your Trusted source for high quality mobile phones. Our online store offers wholesale mobile phones, 3G Phones, blackberries, smartphones, car electronics and consumer electronics at the most competitive prices.

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