Merle Dress reviews

Merle Dress reviews

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I give merledress a 5 star :)

The prices on merledress are great! The quality is excellent and the shipment is spot on. Really one of the best customer service i ever seen! Very fast responses to my questions. I´m so pleased with their service. Merle Dress is really a great website to get cute clothes at awesome prices!
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superfast shipping and very good communication!

Excellent customer service, they got back to me within 24 hours and made changes on the dress. They look so luxury and elegant when it lays in the box. The dress is absolutely perfect! The quality is better than I expected! Thank you merledress!
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It is so gorgeous and I love it so much!

I ordered and received it last week. It is a stunning dress. Great Quality as pic. The style is flattering. Originally, I bought the dress in blue to wear to a wedding. The customer service in store is very helpful and extremely pleasant. Enjoyed my shopping experience online. I'm still going to keep the dress because it's pretty,
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Complete and entire dissappointment

The dress I ordered and the dress I received were two different qualities. The dress in the picture looked to be of much higher quality than what I got. My dress looked like it was hastily and poorly made with gems hot glue gunned on and some of the excess glue still dried in strands on the dress. They fall off very easily and that could have been avoided if they were just sewn on. The other embellishments on the dress do not look as nice or neat as they did in the picture either. I'm just disappointed with the poor quality of this dress, I won't be ordering from this site again.
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This was exactly what I was looking for!!!

I have purchased 2 dresses so far from merledress. I have to commend them on a few things, firstly their attention to detail is exquisite. Each dress is finished perfectly. I am so happy with the dresses. And again I want to thank you for the excellent service, I am definetly shopping with you guys again and recommending you to all my friends. Congratulations on a job well done !
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Perfect & fitted brilliantly...

I decided to take a chance and order online. I purchased all my bridesmaid dresses and a beautiful bridal veil from Merledress.com! They were carefully packaged and the quality was excellent. They were a rich color and were beautiful for the wedding! I do recommend for people who purchase dresses to pay the extra for the custom alterations as people have different shapes other than standard measurements. At all i was very impressed with the dress!
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I am already waiting for my next order :)

I've dealt with merledress twice over the course of a year. Very cute clothing and very good prices, what more could I ask for? I think they have the cutest styles, in my size. I can't wait to shop again at merle dress for less. it's probably the best online shopping website I've ever visited!
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I love it!

I was so nervous but they make me feel confident and safe. I am just thrilled with the dress I bought. the quality is beyond what I expected. the color is also beautiful. Arrived quickly, they really should include a photo of the detail on the sash, it is gorgeous. Well made product, great communication. Thank you merledress!

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Lying Company

I order a dress for a high school homecoming. I received several emails giving updates saying my dress was in the process of being made and that it would arrive on time (9/20/13). When I inquired on 9/23/13 about the whereabouts of my order, I was told that my order was cancelled by Merle.They told me I could go back to the site and order again, but that's useless considering I only had 3 days until the event. DO NOT PURCHASE. They will lie and say your order is going smoothly, but will not tell you if they decide to cancel your order and you will have no time for a replacement. Horrible company.
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Tremendous!

Merle Dress has the most professional, fast and friendly customer service I have encountered so far. I am so impressed . The dress is also beautifully made & so flowing! The quality of workmanship is excellent! It looks just like the pic! Definitely will suggest shopping at merledress.com.
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BEAUTIFUL , JUST WHAT I ORDERED

I NEEDED A DRESS RIGHT AWAY I LOOKED AT ALL THE STORES NO LUCK EITHER THEY WERE TO EXPENSIVE OR TOOK TO LONG TO ALTER, I LOOKED ON LINE I WAS VERY NERVOUS ABOUT ORDERING A WEDDING DRESS ON LINE BUT I FOUND A BEAUTIFUL ONE AND AT A GREAT PRICE SO I TOOK A LEAP OF FAITH AND ORDERED ONE FROM MERLE DRESS .COM MOST OF THEIR REVIEWS WERE GREAT, MY DRESS CAME EARLIER THAN IT WAS SCHEDULED TO AND IS PERFECT IT LOOKS JUST LIKE THE PICTURE AND THE FIT IS PERFECT JUST MAKE SURE YOU DO A CUSTOM ORDER AND HAVE SOMEONE MEASURE YOU MORE THAN ONCE TO GET THE RIGHT MEASUREMENTS I WILL DEFINITELY ORDER AGAIN FROM THIS COMPANY
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extremely please with my purchase!

I personally found merledress.com to be a fantastic site. I ordered a custom made dress. My dress arrived in 2 weeks & looks identical to the picture (just a different color as I requested). It was a lace & chiffon dress and the fabric is amazing quality! I think you should go ahead and order because if your experience with the Merledress is as good as mine, then I think you'll be pleasantly surprised! A cheap yet well made dress will be yours...:)

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bad customer service, dress not what we ordered

We ordered a dress for my daughter's formal. When we received the dress it looked beautiful, but it wasn't the colour that we ordered. Now the colour wasn't that big of a problem, it was still really nice. But, it also turned out the dress was made wrong and it was missing 6 cm at the top. When I contacted Merle dresses to ask them how we could resolve this, their response was that they wanted proof, which I gave them through pictures. Their response to the pictures was that I measured it wrong. Funny thing though is that I have the order form (provided by merle dresses) with the measurements that I took of my daughter and the correct measurements (mine) are stated on this order form. The dress is not made according to these measurements, it is 6 cm to small!!!! I send another email offering to send the dress back in return for my money and since then I haven't heard anything from them.
Don't get me wrong, it is a nice dress, but she simply doesn't fit it and they did it wrong. I don't think I have to explain what it also did to my daughter's stress levels in a time when they already have a lot on their plate with exams coming up. We ended up having to buy another dress, because 6 cm is to big to redo.
Their unwillingness to resolve the problem is a huge turn-off and I would advise anyone against buying from them.
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Please don't buy from here I promise you will regeret it.

I just received my dress and I seriously wanted to cry. It looks nothing like the picture and the dress is made with very poor quality. I wish I could post pictures. I had read the reviews before I purchased the dress and most of them are good. Which I really Don't understand why. The bad ones relate to my story. It's seriously a nightmare. I had to take it to get altered because the bust was way too big and the lady had to take the whole thing apart. She said that none of the stitching was done right and that a lot of her customers have came in with awful dresses from these people. What they do is they copy and paste the picture for the original designer and then they send out their version which is seriously nothing like the dress. These people should be sued they seriously have no heart what so ever to be scamming people like this. I spent way too much on a dress that I will never wear. I ended up just buying one from Dillard's since the occasion is this weekend I didn't have time to order a new one else where and it is so pretty and was only $69.00. The reason I didn't go out and shop for one to begin with is because of my busy schedule. But seriously make time for it I promise it's so much better.
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UPDATE: PLEASE READ BEFORE YOU BUY! TERRIBLE PLACE. DO NOT WASTE YOUR TIME OR MONEY

This place is horrible. Do not even attempt to purchase a dress for any future occasions. They don't believe in refunds or exchanges. Terrible company selling imitations and posting positive reviews constantly using fake/made up profiles. There is proof that positive reviews are made by fake people. I also saved all my conversations with them so I actually have proof that customer service is terrible and they do admit that "not all of their reviews" are fake - but that still means that some are, right? Exactly. Of course their site says that customer satisfaction is important to them....this is not the case. I purchased three dresses from them...which they refuse to take back. And guess what? they said that they would give me $30..what am i supposed to do with $400 worth of dresses which they won't refund me for...and 30 bucks? DO NOT BUY FROM THIS PLACE. IT IS A SCAM AND LISTED ON SCAMADVISER.COM.
THEY HAVE ALSO BEEN CALLED OUT FOR MAKING IMITATIONS, AND HAVE BEEN POSTED ON "DO-NOT-BUY" LIST:

http://www.scamadviser.com/check-website/merledress.com

http://www.toppromwebsites.com/merle-dress-reviews-merledress-com.html




"merledress.com has been caught selling knock-off formal dresses"
http://www.toppromwebsites.com/merle-dress-reviews-merledress-com.html


Recently received my order for bridesmaid dresses. Went to Macy's to try on a similar dress to get the correct sizes (size 4). Ordered a size 4 on this site...and it actually fits like a size 0-2. Worst ever. Their customer service response is slow...and they have all these "policies" for returns/exchanges. What is terrible is that if you need to return the dress (if they even let you), you have to pay for the shipping. And shipping costs and arm and a leg because they are stationed in China. Also, my total cost due on the website was lower than what they actually charged me, which was higher due to the fact that it is being shipped internationally. They shouldve noted this on the site that an extra fee will be charged - i was quite surprised when i was charged more AND i found out that my charge came from China. This is just bad business practice.
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SPREAD THE WORD - Worst product and customer service YOU WILL ever experience!!!

NEVER EVER EVER USE THIS COMPANY!!! They don't even rate a star BUT I COULDN'T POST WITHOUT GIVING THEM ONE!!!
The quality of their work is completely unacceptable and not what is expected for the price you pay and the length of time you have to wait to get the product. The stitching was completely coming apart and the tulle on the dress was not properly cut in places on the sleeves. The quality was extremely poor and not worthy of the cost of the dress.
This is my third request for a refund on my dress that I ordered that I can not wear to my daughter's wedding. I have not received a call or a return email. I have contacted the company 6 times (3 emails, and 3 chat conversations with a manager named Kate) within the past week that is well within the timeframe of a refund request. I sent an email with pictures and the chat conversations with history that shows the manager (Kate) stated someone will contact me with in 24 hours and then again I was told someone would contact me ASAP, but as of today I have not been contacted AT ALL!!! Today I had a manager (Kate) leave my chat conversation. I WOULD LIKE THEM TO PLEASE CALL OR RESPOND WITH INSTRUCTIONS ON WHERE TO SEND THE DRESS BACK AND WHEN I WILL GET MY MONEY BACK.
If I don't get a response in the very near future I will be contacting the BBB and other sources to refute this purchase!! I recommend that anyone else with these or similar issues contact legal advise to see what you can do about getting resolution with this company. They should not be able to keep your money if you have a reasonable dispute of their product. I have plenty of documents as evidence of contact. Now my email address has been blocked and I can't get in touch with them nor can I send my latest copy of chat conversation to my email to prove we had a conversation.
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Absolutely Beautiful

I wanted to write a review because like a lot of you I was very hesitant to purchase online and from overseas. I was also hesitant as I had read some incredibly negative comments on here.
I did a lot of research and I decided to go with Merle, but mainly because I absolutely loved the dress and the price! I ordered my Evening Dress with a rush order to take 16-18 days to arrive! I live in Australia and it only took 11 days from the day my payment was received so 13 days in total! I thought that was incredibly fast delivery! I received my dress and it is absolutely beautiful! It is perfect, everything I hoped for. I gave all my measurements and the dress fits like a glove, I am excited to wear it. I would recommend this company to any of my friends and will definitely purchase again from Merle Dresses.
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AHHHHH!!!

I absolutely love my dress!! When I had first placed my order in, I was afraid that I was making a mistake by ordering a dress online, because I have a weird body shape, but the charge free custom option was a relief. So I had talked myself into buying the dress.. then when I received the confirmation email a few days later I ACCIDENTLY MESSED UP THE COLOR OF MY DRESS! and I cried! I honestly didn't think that I was going to be stuck with it the way it was, but after I contacted the very helpful and patient and kind customer service, they helped walk me through on how to change it, even though they had already started making the dress and I am so so so extremely very thankful. I just got the dress in the mail today and it is the best dress I've ever gotten AND it was the right color! I couldn't have asked for anything better and it was a few days early too ;D

Merle Dress Details

About this company

Visit Merle Dress

Contact information

Call us on: +1-917-563-2528
We live here: HK Merle Dress, Inc.
Hong Kong

Category

Merle Dress is ranked 39 out of 54 in the category

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