Merlin Cycles Ltd Reviews 

80,762
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,394 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note the extremely competitive prices, prompt delivery times, and highly reliable service provided across a wide variety of cycling equipment. Shoppers constantly express complete satisfaction with the broad product range and the straightforward, smooth ordering process that makes purchases completely hassle-free. People note that items arrive well packaged and exactly as described on the website. Some reviewers were not happy with unexpected international shipping fees and heavy customs duties that significantly increased their final costs upon delivery. A few consumers additionally noted occasional delivery delays, or experienced frustrating issues with receiving incorrect items that required navigating complicated product returns.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that products are consistently offered at very... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and in... See more

Product

Clients share positive opinions on product quality, noting that items arrive as described and work perfectly.... See more

Service

Consumers find service to be positive, highlighting reliable support, competitive pricing, and fast delivery... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ZIPP 202 NSW wheel set. Quick delivery, great service. Super light (actual weight slightly less than Zipp advertise at 1083g inc tape and valves)climbing/ general purpose wheels. Much stiffer than I... See more

Rated 5 out of 5 stars

I'm in Australia, so quite literally on the other side of the planet. That said, the price of the Fox shock and crankset I purchased, the speed of delivery, and the communication from Merlin were al... See more

Rated 5 out of 5 stars

Purchased several items, all items were in stock and well priced. Ordering is simple and straightforward, goods were despatched quickly and I was able to collect from a local store; which saved having... See more

Rated 5 out of 5 stars

Merlin often have what I'm looking for, usually at very good prices. Delivery is very good too. On the rare occasion I've had to return something, the process was pretty simple too.


Company details

  1. Bike Accessories Store
  2. Bicycle Store

Information provided by various external sources

Merlin Cycles is one of the UK's leading internet bike shops. Established in 1993 and always specialising in the mail order of all the leading brands of cycling equipment. Road cyclist, mountain bikers, tourist and commuters are all catered for at merlincycles.com

merlincycles.com Details

Written by the company

Customer Service
We pride ourselves on customer service, unlike some online retailers we have a team of experienced staff ready to take you telephone call during office hours. You can also email us 24/7 and we guarantee a rapid reply.
Delivery and returns
We offer free UK shipping on over 90% of our product range. We also offer free worldwide shipping to Europe, USA, Australia and Japan plus many other destinations. 99% of orders recieved before 2.30pm are shipped the same day by 1st class post or courier. We offer a no quibble 30 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.7

All reviews

(80,762)

2,291 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

I have been using for years and always parts arrive on time and in great condition when i have had a problem it has been sorted quickley and afficently

August 3, 2026
Rated 5 out of 5 stars

Merlin are one of the go to suppliers…

Merlin are one of the go to suppliers for cycling equipment. Prices are very competitive and Merlin are a reliable supplier. Never had any issues and on the rare occasion I’ve had to contact them, support has been prompt.

July 31, 2026
Rated 5 out of 5 stars

Merlin Cycles

Buying from Merlin Cycles has been easy, they have had the items I required and at a great price. Postage has been quick and well packed. Great service many thanks

July 31, 2026

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