Bought a case from them that arrived with a large dent. I e-mailed them and got a reply to send pics so I did. From that moment on I could not get a hold of anyone. No one answers their phone or e-mails. I let Canada post know and they picked up the case to ship it back. Over a hundred dollars gone and not even a dented case to use. Extremely frustrating!
It is a two star because besides the dent, the case was nice and so was the experience buying from them. Goodluck if there's a problem though.
I ordered two items from Mezzi. One arrived in the wrong colour, the other item was lost in transit. I sent numerous emails to Mezzi, most were ignored. Mezzi received a refund from UPS for the lost article however they never gave me a refund nor did they send me a replacement. This seems the same as theft.
---UPDATE mar 25, 2013---
After I wrote the above review, Mezzi contacted me and gave me a full refund for the missing item, including the item that was the wrong colour. Initial review was 1 star, now I am giving them 3 stars, as I am impressed that they want to change their reputation, even if it is 1-2 years since my order.
I agree with previous comments, MEZZI dont respond to their own online website/email and I tried dozens of combinations of standard email even found the sales vp email address through a newspaper article and he didnt respond either. Worse still, PayPal who say they will protect buyers again DIDN'T for me, all they wanted me to do was return the item sent (damaged as well as incorrect) back from UK to MEZZI in the US, this would cost me £45 on top of the shipping to UK cost in the first place with no guarantee on any refundable shipping back costs or even any refund on the damaged and wrong item goods that MEZZI wont even rerspond to emails. MEZZI are a rubbish USA firm, no response and absolute CRAP quality, to say nothing of the incorrect item they shipped to me! How long is it now that I have been waiting, well, its only 8 MONTHS. Took them longer than that to enter WW2. Still no refund or replacement CORRECT item!! All those good comments, well you dont have to be an Einstein to diseminate the phraseology and how each is written to know the same person wrote every one, so maybe posted by employees...
They sent me a damaged item. I opened two ticketson their website, 2 weeks apart ,asking for replacement and received no reply. When I called nobody picked up and their mailbox was full. This sums up my experience with Mezzi.
I opened a claim with Paypal to recoup my money. I suspect the positive reviews posted on this website are from Mezzi themselves as they sound unrealistic and praise exactly what this outfit does not have - customer service. Regardless of their product selection and good prices, I caution everybody before buying from Mezzi - you might not be getting what you expect and you will be stuck with it.
I ordered on July 31, 2011 and never received my item. I was given a UPS tracking # which stated that they had never received a package to deliver?! After repeated unanswered emails and phone calls. I was forced to call my credit card company and the Better Business Bureau to complain. Do not buy from this company. You have been forewarned!
Eli Kats found this review useful
No pfoblems at all with anything. They have great customer service and fast and really good shipping. They shipped it out the same day I talked to them. I have absolutely no complains, what so ever about mezzi and their products!
Absolutely satisfied, both items I ordered exceeded my expectations. Customer service was outstanding, for some reason one of the items I ordered did not get shipped, I called so see why it had not shipped, they apologized and they shipped the item to me next day. Can’t beat that.
Finally a company that listens!! Not only my order was delivered on time,and the portfolio case to my expectations, but after responding to a quick survey, I was promptly contacted regarding suggestions I made!!
Great products reasonably priced, good customer service, what else do I need?Thank you again.
As of now I have the LUXslim SD and XXT models and I'm very satisfied with the overall quality of the briefcases especially for the price. Aside from the briefcases, the company goes head over heels to satisfy their customers. Initially I had a problem with my XXT model getting delayed and damaged during the holiday season and instead of giving me excuses they shipped out a replacement that arrived in 2 days.
Do I plan on going back to Mezzi in the future? Heck yeah, I don't see myself purchasing briefcases elsewhere especially for those prices.
I can’t say enough good things about Mezzi. When I ordered a Mezzi muscle 49” rifle case there was initially a problem with getting it delivered to the UK, something to do with UPS I believe. I was willing to go for a refund but the good people at Mezzi bent over backwards to make sure that I received my case even though the circumstances caused them to make a substantial loss on the deal. They even threw in a free gift for my trouble. I love the case, I haven’t had it long but it seems up to the job.
The shipping problem has now been identified, a paperwork issue I believe so I would be confident in ordering from Mezzi again and would recommend them to anyone without hesitation.
My recommendation if you are considering buying from them is instead of ordering off the internet, try to contact them. The phone rings endlessly during their listed business hours on both numbers listed on the website. There is no voicemail. Perhaps 1 out of 15 calls you may reach someone who sounds like they happened by the phone in the warehouse. Mezzi shipped me the wrong case initially. I contacted them concerning this and they sent the correct case. They informed me to return the incorrect case and would reimburse me for shipping. Since then, i was contacted by UPS that Mezzi would not accept the case until I paid and additional $51 brokerage fee. I refused to pay. Finally, I got someone on the phone and informed them of the problem. After endless email strings, most of which were not returned, I still have not received the reimbursement after 3 months.
A friend of mine showed up to the office with her new Mezzi case and after checking it out I was totally sold! I love it and take it everywhere with me. It holds all my important things, laptop, phone, blackberry, credit cards and a ton more things. I am always in a rush and I had a bad habit of bumping my laptop around and now its great, I don't have to worry about it anymore because the case keeps it protected. I love my Mezzi!
This company shipped and billed me for an additional case that I did not order and now does not respond to my emails or phone calls. Their contact information shows a Vancouver, WA address but their phone number is Vancouver, BC. Do NOT buy from this company!
My suitcase arrived on time, it was of poor craftsmanship and I returned it. It had manufacturing defects and showed scratches and chips. I am mild when I say the insides smelled like shoe glue, its a fact, and the outside had left over glue on one corner. What really convinced me to return it was the wood veneer trim that was bluntly repaired in one side by a metallic golden spray paint. As soon as I realized the poor craftsmanship I contacted the manufacturer for a return and refund.
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