Ordered and paid for a Moto G phone cover. Delivery promised after 4 days. 18 days later after no goods and no communication, so I emailed MobileFun (I would have phoned but their phone number is a premium price number). I had an automatic response, then a couple of hours later I received an email saying that the cover had been sent. Two days later I received an email from customer reply informing me of 'good news', my cover was was being dispatched economy mail. 21 days after order I finally received my cover.
As per the previous comments, item was due in stock the day after I ordered, almost 2 weeks later I've had to go through the inconvenience of numerous e-mails and a phone call to cancel the order as despite confirmation e-mails saying it is due to be despatched. I was offered other products when I called, but the service is poor at best - over 24 hours to respond to e-mails is poor in this day and age. Unfortunately this company has gone down hill recently as they used to be a decent outfit from previous experience.
I ordered a phone case, which the website said was in stock. It had not been delivered several days later and then reported stock level on the website changed to "due in 1 week". I then got an email that said they did not know when the item would be in stock again. This went on for weeks and when I finally said that I wanted to just cancel, they sent the item. I still have yet to receive it.
I purchased a case for my phone aware that stock was not due for a week. 10 days later I get an email informing me that they are unaware when the item will be in stock. Fair enough. I am offered a refund or to ask for an alternative. Asking for a refund only generates an email asking you to choose something different or call then on their 0844 number. I have raised a dispute with Paypal.
Made my order more than a week ago and payed with my VISA card. All products listed on the site told me it was available and would be sent the next day.
So far so good!
One week later my order had still not been sent and I made a ticket at their site. The first response told me my order would be dispatched shortly. A few days later I made a new ticket as my order still wasn't sent. This time I got an answer telling me my order is under a security check.
This is just outrageous!
I've now made a ticket about cancelling my order and that I want my money back.
Will edit this review if/when I get an update on my ticket from Mobilefun.
I have ordered an extra original battery for my Samsung phone on the 3rd of Feb 14. It is today the 19th of Feb and still have not received anything. If I inquire to them, I only receive back an auto reply message. There is no number to phone them. Not happy. Big scam!! Went to other sites as well and if you really look around, you see how bad they really are.
I ordered a phone case in early January and paid for express post so that I could protect my new iPhone ASAP. My Visa card was debited 3 January and it is now midway through Feb and I have still not received the item I purchased despite the website saying that the item was in stock. The website was made to look like the goods were being shipped from Australia but then when I checked it is actually a UK site. Have since found other customer reviews warning that they never received goods. :-( don't get caught!!!
The website is easy to use & the products are presented with good pictures & descriptions. My new phone's protective case arrived within 2 days, its exactly as described, in perfect condition & delivered without unnecessary advertising junk mail. Thus proving fun can be practical. Thank you.
One overlooked feature of internet based mail order companies is the quality of their ‘returns’ service. I made a mistake and consequently ordered an incorrect item. Their excellent customer service advised me and within just a few days Mobile Fun picked up and processed the item and I was fully reimbursed. Excellent all round.
I WOULD RECOMMEND ANYONE WITH NO HESITATION WHATSOEVER TO SHOP WITH MOBILE FUN FOR THERE VAST PRODUCTS THEY HAVE TO OFFER, THE PRICE RANGE , QUALITY AND PROMPT DELIVERY. EVEN THOUGH I LIVE ABROAD AND CHOSE A LOW RATE PARCEL SENDING I RECEIVED MY ORDERS IN THERE ESTIMATED TIME SCHEDULE EACH TIME. I REALLY APPRECIATE THE WAY THIS COMPANY OPERATES. THANK YOU. RICHARD DE CRAMER
I believe many sites like this have started up before, However, MobileFun has taken their label 'literally' and created and brand that bridges a gap in the industry. I love browsing the site even when I cannot afford anymore items :-)
Most if their products bring values add and fun which is how 'Mobile Devices' should be seen. The great thing about MobileFun is that they make it safe to work when driving, moving around and even when trying to relax. The quality of everything I have bought has been 1st class.
I would Love to see more 'gadgets' and keep them coming....with some bargains please ;-)
I have now purchased from mobilefun.co.uk 4 times as the choice of items is great, their website is easy to navigate, the delivery was really fast and most importantly for me, the price was great. I highly recommend them for all your mobile phone accessory needs
Fast service, good price and genuine OEM parts. Purchased several supposed "genuine" phone batteries from Ebay that quickly failed. Then I found MobileFun and purchased their Samsung battery. It's genuine and performs like the original. Great to find a company I can trust after being let down by so many other retailers.
A great company to do business with - I was kept informed at all stages of my purchase, the items arrived quickly and were well packaged (as well as being exactly as described). You really got the impression that your business was important to the people at MobileFun - so much so that you could almost feel their smiles in the emails : )