Mobilitypass reviews

Low

3.8 out of 10

6 Trustpilot review(s)

Most recent review 247 days ago

Review company

Reviews (6)

Adrian Ross
Maroochydore, US
1 Review

Monday, September 17, 2012

Did not work, offered same excuse they offered others

Avoid this company.Would not connect. Web has numerous comments aiong same line on this company's SIM card. When contacted they gave the same excuse as others have received when complained...i.e there is the occasional faulty one, and they offer to replace. The one that did arrive, took for ever, and I was due to depart on my trip, a replacement was of no use. The fact that they are still selling this faulty product despite all the complaints over a number of years suggests a less than reputable business. Demanded refund... they then offered more excuses. Luckily I had paid via Paypal. I lodged a claim through Paypal and was successful receiving a full refund.

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Louise Chain
1 Review

Saturday, May 19, 2012

Product does not work and company does not respond

I purchased an International Prepaid Data Sim card. I am not able to get a connection. Initially I got a response from their support department claiming I was at fault and not setting up the card correctly. They then proceeded to ignore me other than sending me automated failed connection emails. I have asked for a refund and raised a dispute with Paypal but they are refusing the refund. I am clearly not the only person who has been conned by this company

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Bart Kraer
1 Review

Tuesday, April 13, 2010

Refund

I joined Mobility to use their SIM card. I paid for everything, but did not have a good feeling about it. I searched the internet and found negative reviews. I immediately wrote to Mobility requesting a full refund. I was informed that it takes 30 days to receive a refund. Well over 30 days has gone by and I have yet to hear anything. Luckily, I placed the charge on my credit card and it is being disputed. I do not recommend this company for the way they deal with their customers. Empty promises.

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Julie S.
1 Review

Saturday, March 06, 2010

Total Disaster

Horror began with purchase and shipping. After purchase, company missed a Friday afternoon UPS shipping deadline and equipment arrived within 24 hours of my departure. Everything was working nicely on the first few connections in Germany. However, when I tried to connect from my hotel in Prague, I was unable to do so. I thought it was a bad connection, so I tried searching for other providers. Access was denied and I was forced to purchase internet service through the hotel. I was unable to connect for the remainder of my trip. After arriving home, I got phone and email messages telling me I had massive usage and I needed to replenish my account to the tune of almost $300. I contested the amount, but was told that, after they checked with T-Mobile in the Czech Republic, the usage had been verified. Hotel and T-Mobile verified my version when I made inquiries. I was lucky as I had used PayPal and they couldn't get to my money without authorization. So, stay away from Mobility Pass. If you do business with them, use paypal so they can't just deduct money from an account or charge you for services they don't render.

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Michael
1 Review

Wednesday, December 30, 2009

stay away from

Mr. Hinton is exactly right, money (in crazy increments, by the way, min $50) is gone after some time. Congrats, MobilityPass, doing good !

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Douglas Hinton
7 Reviews

Monday, December 21, 2009

I don't recommend using MobilityPass.

I tried the MobilityPass broadband modem in the Summer of 2009 while on vacation in Europe. I was able to get only two Internet connections and afterwards my connection requests were denied. Several weeks later I found that $424 had been withdrawn by MobilityPass from my bank account, without my permission and without even an online invoice. $50 of this was applied to my account deposit, even though my deposit was still above the minimum.
When attempting to close my account with MobilityPass they said that they do not refund the deposits, in fact after one year they just pocket the money left unused by the customer.

I was forced to find other ways to get online while on vacation and found that 50% of the hotels I stayed in had free wifi. There were also commercial hotspots everywhere that charged 8 Euro for 50 minutes. That works out to 1/50th of what MobilityPass charged me per minute. A person can make nearly free phone calls using VOIP on his laptop, or else buy a
prepaid sim card. You can even buy a good basic mobile phone for less than 15 Euro.
So I don't recommend using MobilityPass, they are much,much too expensive.

I recently found this description of a Mobiltypass customer's woes.
It describes much better than I can of all the things that don't work. Please take a look at:http://journal.goingslowly.com/2010/08/mobilitypass-global-internet-cellular-service.html

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Michael found this review useful

MobilityPass™ - SharpRock Technologies Ltd Details

About this company

About MobilityPass:

30 Years experience in security and telecommunications Since 1977 our team has been granted patents in Europe, the United States and the Far East for it´s work on data exchange interfaces for mobile devices secure communication, payment and ID verification.

Our constant endeavour bore fruit with the creation and launch of the MobilityPass secure global roaming internet access - ensuring a secure global internet access for telco, business organizations, governments and the self employed as they use new technologies and communications tools abroad.

Since 1999 - 10 Years experience in secure global roaming internet

For the past 10 years our international engineering team has been developing a proprietary management and integration suite of key internet business connection services that include Dial up, Toll Free, Wifi Hotspots and 3G mobile broadband. With over 300.000 users around the world and 100 millions of minutes served, Mobilitypass has provided internet access to Roaming Operators such as Goremote, Gric, Ipass, Otenet and international corporates like Sony, Thomas Cook, SAFT, IPS sendero, Nissan, IRI, Tapeware. Prestigious universities like Calpoly and MIT, as well as very famous and important people that need confidential, secure and reliable communication services abroad enjoyed the services. As example, during 7 years we provided millions of minute to AOL through a dedicated TCP clear secure tunnel from Spain to their clearing house in the States to connect their corporate users while traveling in Spain.

Since 4 years MobilityPass has developed a unified secured and encrypted package featuring a complete integration of communication tools and services, including international Cellular phone cards, Sms text messaging, push email, Fax, Internet phone, Voice mail, virtual phone numbers, and VPN tunnel integration.

The latest revolutionary development due to be launched by MobilityPass early 2010 is the live billing and encrypted international 3G mobile broadband, that will allow customers to control in real time the exact cost of their mobile internet connection. This will avoid the billing issue with which most operator and company when offering 3G cellular broadband roaming to mobile workers are faced with. This upgrade will allow customers to connect with a secured access key to 100 of mobile networks around the world such as;

Optus, Vodafone, TDC Mobile, KPN, Bouygues, T Mobile, Optimus, Rogers, Hutchinson, AT&T, Orange, Proximus, SFR, etc...

MobilityPass´ future focus is on continuing, providing and improving international secured communications for professional corporates, governments and important people around the world.

Our corporate philosophy strives forward differentiating ourselves from the rest of the marketplace by understanding that our customer is our principal partner and ensuring the highest quality of services.

Our clients will only continue to use the MobilityPass services if it is the very best available and if we can ensure reliability, privacy and security second to none at a reasonable cost.

Recent headline disasters are forcing many enterprises to re-evaluate their business continuity and disaster recovery plans. But it's not just news-making events that companies should be prepared for: hacking, power outage, network sabotage, or a rash of sick days are all threads that endanger a company's effectiveness.

The longer it takes to recover from a business interruption, the more a company will loose and companies have to balance their potential losses against the cost of a disaster recovery strategy.

When you are member :

You can access live to all your detailed information of all your activities in your member area that includes : Your detailed usage of the services certified by the operator your were using in the country you visited:

https://secure.mobilitypass.com

Your Invoice history at:

https://secure.mobilitypass.com/go/invoice

Your Payment receipts at :

https://secure.mobilitypass.com/go/payment

Your Account details and Settings at :

https://secure.mobilitypass.com/go/myaccount

The support area is also available and at your service always. For support we provide ticket service 24 hours and phone assistance in 4 continents during 12 hours a day at:

https://secure.mobilitypass.com/go/support

Global cellular phone sim card

http://www.mobilitypass.com/choice_global_voice_sim_card.html

120.000 Global roaming wifi hotspot access:

http://www.mobilitypass.com/wifi_hotspots_detail.html

160 Countries Dial up and Toll Free

http://www.mobilitypass.com/dialup_and_tollfree_detail.html

VOIP, Internet phone, Fax, SMS at :

http://www.mobilitypass.com/compass.html

VPN & Secured access services are reserved to corporate and institutions at :

http://business.mobilitypass.com/

For general information you can visit our web site: