Dissapointing expierence, with unclear refund and non-excistent customer service.
I bought multiple items online at the webshop. The webshop itself looks really nice and very well organised. It has an promising appearence, which makes you want to buy their items.
After purchasing items for €155, I received an unexpected email that I would get a refund without any explanation. I assumed, because the items were out of stock. There was no explaination why they would return the payment or why they couldn't deliver it. The lack of transparency about the reason for the refund is frustrating.
What is more concerning is the complete absence of customer service. Despite multiple attempts to reach out through email, phone calls and whatsapp, I was met with completely silence. The information for reaching out to them on the website, didn't seem to work.
I would definitely not recommend buying anything online and think twice before making purchase from the webshop.
Interestingly, reading from the other reviews I can imagine the physical store itself must be really nice and has friendly customers!








