MPB Reviews 

59,915
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,489 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the second-hand camera equipment, noting that products consistently arrive in excellent condition as described and are packaged securely. Consumers also appreciate the exceptionally fast delivery service and fair market prices, making buying and selling photography gear exceptionally smooth and reliable. Some reviewers were not happy with the selling process, mentioning that trade-in evaluations sometimes resulted in lower offers or unexpected price adjustments for their gear. A few individuals also experienced minor discrepancies regarding item descriptions or encountered communication delays during their transactions.

What people talk about most

Product

Consumers find product quality to be highly satisfying, noting that items arrive accurately described and... See more

Quality

Reviewers highlight positive aspects of quality, noting that equipment consistently arrives in excellent... See more

Price

Customers had positive experiences with price, reporting that pricing is more than fair and competitive... See more

Service

Users describe positive interactions with service, highlighting a consistently smooth, fast, and reliable... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive quickly and well packaged.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased some excellent used camera gear from MPB, with some of my Olympus gear still going strong. However, when I did have an issue with a used Canon lens that didn't connect with a brand n... See more

Rated 5 out of 5 stars

I sought a couple of quotes for a camera and MPB were the most competitive. Sending to them by DPD could not have been easier. I chose to drop the package off at the local collection shop but it could... See more

Rated 5 out of 5 stars

Very good products at fair prices. Shopping experience is great, support is great and everything is shipped super neatly packed in all recyclable materials (paper and cardboard). Have bought and sold... See more

Rated 5 out of 5 stars

I have bought and sold gear from MPB on various occasions. Always excellent service, the camera equipment is always as stated, arrives very quickly and well packaged. When I have sold equipment to the... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

60K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(59,915)

9,630 reviews in the last 12 months

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Rated 1 out of 5 stars

A lack of trust has crept into our relationship

I've used MPB a few times, most recently to buy a lens. I owned the lens for a matter of months, used it three times, couldn't get a good result out of it any time. I decided the fault was probably the way I was using it rather than the lens so I did not make a claim under warranty [it was a big lens and any wind seemed to upset it when tripod mounted. It seemed to work better hand-held with IBIS on - but hand held is not my use-case]. Rather than sell on eBay and take the risk that the next buyer suffered the same problems as I had, I decided to sell back to MPB.

A lens I bought in alleged "excellent" condition. I sold back to them as "good" as I noticed some scratches when I examined the finish in detail.

The valuation they have provided to me for their excellent and my good condition lens has been further downgraded because they've found "permanent marks" on the internal optics along with "multiple marks on the front element". During my period of ownership it had a UV filter fitted so those marks must have existed when they sold it to me in alleged "excellent" condition.

My prior experiences with MPB, which involved a "mint" Pen F weren't great either. One had a cracked hinge on the rear screen; it was replaced, and the second, which I still have, overheats in hot weather.

I now find myself wondering if part of MPB's business model involves over describing condition and undervaluing purchases? Whether it does or not, I won't be giving them the benefit of the doubt again.

It would be interesting to see how they'd list it this time round but I think I'll have the lens back and give it to a charity shop, rather than allow them to profit a second time round.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Wins on speed, price, accuracy of description

Excellent speed. Great price. Clear and reliable description of product. Photos are of the item you're buying - not just one from stock but the exact object you're paying for - so no surprises. I feel I can trust the descriptions. Quick to ship. Extremely well packaged. I've repeatedly turned to MPB for buying secondhand camera gear, and I will be returning again.

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience on trade in. Easy return. Equipment not fully tested though.

The offer for my trade in was good. The catalog is easy to navigate. Ordering is easy.

MPB shipped the camera with a very serious problem that was a show stopper for me. It was obvious that it wasn’t fully tested before getting put on the catalog. I wasn’t refunded the full amount for some reason. MPB didn’t have a suitable replacement so I had to shop elsewhere and got a much better deal.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

MPB has been fantastic to buy from

MPB has been fantastic to buy from, great customer service, speedy shipping, and a quick, hassle‑free resolution when I realised the first lens I ordered wasn’t right for me. The zoom lens was far too big, and what I actually needed was a wide‑angle lens. MPB handled the return and replacement smoothly, kept me updated throughout, and made the whole experience really easy. I would definitely buy again from MPB

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Third times a charm (as were the 1st & 2nd)

My third time using MPB and this was for a trade in. Super happy with the process and how easy it was to send my items and then it was really quick to receive a confirmed quote (higher than originally estimated) and then the item I was purchasing. Very trustworthy and great quality in both service and items I have bought so far. Would definitely use again.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. I experienced a hardware problem with the camera that MPB sent to me. They accepted return of the camera and promptly issued a full refund. I will buy more gear from MPB.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

I have just sold some camera equipment and the whole process was faultless. From the initial offer and arrangement for sending the equipment there were timely communications. Then confirmation of safe receipt was swiftly followed by examination of the equipment before a final offer. The money was promptly deposited in my bank account. The whole process took a week. Outstanding service!

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and uncomplicated

Quick and uncomplicated. Read the google reviews after purchase and thought on no! But everything went smooth. 9 days from start to finish.

September 4, 2026
Unprompted review

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