musicMagpie reviews

musicMagpie reviews

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Items fail for no reason

They state that 'final valuation is final' and that no discussion will be had.
However if your item does not pass 'quality control' then they wont pay you which is fair enough but they wont even send them back. I know for a fact my jeans where not 'ripped'. They had a small 'tear' which was part of the design of the jeans,
So I have lost my item and money.
Customer service is terrible and all they did was quite their terms and conditions.
This is terrible, they could 'fail' all the items you send it they like and you will not have a leg to stand on. terrible. terrible. terrible.

This review has been reported to customer service by the company for missing proof of purchase.

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This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Review by confirmed purchaser

Magic Music Magpie

I've just used Music Magpie and it was uber easy from start to finish. The iPhone app makes entering items quick and foolproof, the guidance on packaging was super. Collection was straight forward and at every stage of the process MM kept me informed by email. Payment was quick and I can thoroughly recommend Music Magpie.

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Slow process and still haven't got my cheque after 26 days!

Slow process and still haven't got my cheque after 26 days!

The items were collected on the 21st March and still havn't had my cheque even tho they did email me on the 11th April saying it will be with me the next working day-that was a week ago and no sign of it. They also state there processing time is 16 days, it has been 26!
i have no emailed them asking if my cheque may of been lost and waiting for a reply
If they do finally pay up i will have no problem with the delay as I am in no rush for the money, but there website should state that the payment can take up to a month!

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Following this investigation, it will either be deleted or returned to Trustpilot.

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This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Review by confirmed purchaser

Very easy and quick service that anyone can use!

I was initially a bit dubious about using this type of medium for selling off my old DVD's and games as I thought it would be a long arduous task with little reward. However, this certainly wasn't the case. The simple scan option took away all the hard work of typing in individual item names, like you have to do with other sites, and the price display of each item was immediate. There are no hidden costs whatsoever, again like you would get with other selling sites. I didn't even have to organise delivery. Once the provided label was securely attached to my box of goodies, the delivery driver came the next day to pick them up. All in all I would definitely use this service again! If only you accepted old books as I have a ton of those! :o)

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

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This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

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Review by confirmed purchaser

Easy to use System

Very easy to get prices for your goods. Convenience of home collection or take to collect + store if you choose. Took a little while for payment to reach my account this last transaction otherwise would have been 5* rating

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Review by confirmed purchaser

Getting rid of the past and looking forward to the future!!

A really good website and easy to use. Get rid of your old stuff that you do not listen to anymore and gathering dust. Even with your really weird stuff you can get some money for it easier than a car boot sale:-))
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Worst Company Ever...... Order number 2145873

My parcel was collected on 15th March somehow it takes over seven days to reach their warehouse by courier, mmmm smells fishy already and now on 11th April still no payment which was apparently sent and will arrive in my account within 3 - 5 days, contacted Music Magpie only to be advised it can now be seven days before it arrives in your bank account, so still no money after a month

Don't use this firm, they are are like bloodsucking vampires and deserve to be staked out of business

This is my order number 2145873 so Music Magpie please don't try to report this review as not being a confirmed customer, as this seems to be another one of your tactics.
12345 found this review useful
musicMagpie

Reply from musicMagpie

Hi David - as per our ongoing conversation on Facebook, we are working as hard as we can to sort this out for you. Kind regards, mM CS

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Review by confirmed purchaser

Process from collection of goods, to receiving payment takes too long.

Automated email communication as the process moves along is very good.

musicMagpie Details

About musicMagpie

At musicMagpie.co.uk we’ve made it FREE & EASY for you to get CASH for your stuff. Millions of people use us every year and we see it as our job to help our customers sell their unwanted items quickly and easily, make a little extra money and some space in their homes. You can sell your CDs, DVDs, Games, Tech, Electronics & Clothes all in ONE BOX, send it to us for FREE and we send you ONE PAYMENT. Simple isn’t it… well that’s what ONE BOX is all about – making selling easy!

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Contact information

We live here: United Kingdom

Category

Computer Recycling

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