Thomann Music Reviews 

Excellent repair service! Thomann fixed my saxophone very quickly by replacing the necessary part. The customer support team was super friendly, prompt, and professional in their communication. Truly exceptional service!

Quality service support and best quality audio equipment
Keep improving Team
Thanks
John J

Had an interesting experience with a pricey amplifier arriving with the inner box damaged, but outer box not. Fortunately, the amp appeared unscathed ( although I returned it due to an unrelated problem ). Basically, a good company but needs to monitor delivery standards more comprehensively.

For some reason Thomann sells expensive instruments, then send via DHL with little to no tracking. Such a shame that the business model seems to be self sabotage. No idea where my YAMAHA YEV PRO is. Got a tracking update 4 days ago saying it left Germany to go to ireland. Heard nothing since. Not in the Irish postal system. It’s an expensive fragile instrument. Customer care is negligible. Just have to wait and see when it arrives. Could be anytime. No idea from tracking.

Update
Called today to open a trace on my item only to be hung up on by customer service. I have spent thousands of Euro at thomann over ten years. Such a pity but I will never order from them again.

the websites UI is straightforward, accurate delivery times.

Efficient delivery service. Im happy with the product a set of 8 note kalimbas. Thank you.

Excellent service from the Thomann team! Very helpful, patient, and professional throughout the whole process. They handled my order and shipping issues with great care and kept me informed along the way.

Thank you, Thomann team. I’m very satisfied with the service and hope to do business with you again. Highly recommended! ⭐⭐⭐⭐⭐

Excellent fast and easy to use.

Excellent website. Great range of quality products at good prices. Their own Branded products are good too, both Thomann and Startone. I'll be a customer for a long time.

This company takes your order and places the most optimistic delivery date. In many cases it even confuses Month and Day. My order was placed on 3 Sep and they said il will arrive on 9 August (obviously they meant 8 Sep). Then on 2 Sep, before the package even had arrived in the country (Spain) they said: it will arrive between 11:45 and 14:15. Obviously they couldn't have planned that as the package had not even arrived in Spain. But they let the time-frame stand. Only after the time-frame lapsed at 14:33 they said that they needed 24 more hours! Right, after the delivery time-frame they find they need 24 more hours! Ok, next day a series of messages: "The package will arrive at the end of day", then at 13:30 "you weren't home" (I was) and "we will try again the next business day" and you have no recourse. Thomann says: "Not our fault. It's UPS". UPS has no customer service other than AI-chat. This is a recurring problem with UPS. Neither UPS nor Thomann care.

Shocking Customer Service

After Ordering a 60’s Squire Thinline Telecaster, advertised in a red colour way, with cosmetic features on the neck and back of guitar body, i received one in a Brown Colour way, without those features. The lack of some detail on the neck suggested a replacement neck as Fender themselves do not sell any 60s without those details. After going through customer service, Initially my request for a partial refund was denied outright, with evidence i submitted being ignored, then i was offered a £20 store credit refund, something which would not cover the lost value in the item. During all of this i was in the process of moving house meaning making a return was difficult, this is something i communicated and this was ignored by Thomann, not acknowledging this, they was unwilling to offer a more suitable partial refund which would cover the lost value.

Previous experiences with Thomann have been smooth, this whole situation has left a sour taste making me unlikely to shop with them again

Great online shop: easy finding, good product range, overall nice prices. Thats fun :-)

Absolutely brilliant customer service, great service, great guitar and class hard case brilliant price, delivery brilliant, packed excellent, truly recommend this company,

I've been shopping at Thoman for years. I have had to return a few items I wasn't happy with and there's never been a problem. They are the best online music store I know of. Service assistance and delivery, top of the line.

Thomann use DHL in the UK, and my heart sank when I realised that. Sure enough, the last two days, I've received a notification that the item was on its way to the delivery place, and both times they sent an email saying that the store was closed. And of course, there's no way to reroute a package, or to even navigate their labyrinthine phone system to speak to a person. Having just visited and verified that the store in question has been open the whole time, I'm giving it until Monday and then I'm demanding a refund. It's unacceptable to use such a terrible delivery service when you're an e-commerce company. Avoid

I have ordered many things from Homann and had to return some because of a misfit from my part. I have never had any problems. De goods arrive on time and when applicable are reimbursed on time.

Would highly recommend orders are always packed properly and safely have been ordered many instruments and sound systems and have never been disappointed.