I paid for a full access, internationally, and newspapers too. When I do a search for a newspaper, I am locked out unless I use a special PW. Also, when I fill out a form and the results are not av... See more
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Review summary
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Wish they had military rank and branch along with birth, death, sex, names. Search is overly complicated. Having to buy newspapers separately is expensive. Tree checker is helpful but again an addit... See more
Company replied
Ancestry seems to think it needs to fix things that are working just fine. Many of these 'fixes' have done nothing to improve using the program, in fact it has made many things far more difficult. I f... See more
Company replied
There are many resources you pull from z I am disappointed when U have to purchase more access to records such as newspaper and/or European records. I pay a lot for not having more access than I do.
Company replied
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- #4 of 5 best companies in Genealogist
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- #102 of 105 best companies in Hobby Store
About Ancestry.com
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About Ancestry.com
Ancestry.com® is the world's largest online family history resource home to billions of historical records, millions of family trees and much more. It's also the world's leading network of businesses dedicated to helping everyone discover, preserve and share their family history.
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3.4
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37K reviews
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Useful and trustworthy site
This site always has fun and useful information for me to add to my tree. I have found more family connections using it than others I have tried.
September 15, 2026
It is very interesting knows your…
It is very interesting knows your ancestry roots ..
September 16, 2026
Unprompted review
Find out what you want to know
Get your answers about your family and more!
September 15, 2026
Unprompted review
Latin American Family History
The presenter had a very comfortable presentation style and was very relatable. She was very well informed and knowledgeable.
September 16, 2026
Great speaker
Great speaker! I was able to understand clearly how to gather information from a document. She was clear and precise. Would love to dig deeper into Latin American history and records.
September 16, 2026
No grace period. Automatic renewal.
On 15 September 2026 Ancestry charged me $99.95 to auto-renew a quarterly membership. I cancelled the same day, within hours of the charge, and have not used the service during the renewal term. Ancestry refused any refund, by chat and by phone, stating only that the charge is covered by their terms. Their renewal notice was sent a month earlier and arrived among a stream of promotional emails from the same sender, so I did not identify it. Their terms also require cancellation two days before the renewal date, which means there is no window at all to act once a charge appears. I am asking for a full refund of $99.95.
September 15, 2026
Unprompted review
Learning your background
I enjoying tracking back as far as I can. Fun to find out the occupations of my relatives.
September 9, 2026
Unprompted review
DNA Inclusion on Trees!
I appreciate that DNA testing and inclusion on your trees can help to find elusive family connections! Keep it up!
Kathy Jo Bryant
September 16, 2026
Unprompted review
Plenty of information about family…
Plenty of information about family members. Some information I was not aware of a nice surprise!
February 5, 2026
Unprompted review
May use AI-assist with repliesRead more
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Seeing the family tree helps remember…Memories
Seeing the family tree helps remember stories I have heard from relatives.
May 17, 2026
Reply from Ancestry.com
This is lovely to hear, Brenda! We're glad that your family history research has been able to help you take a trip down memory lane. 😊
Learning about how very successful my…
Learning about how very successful my relatives were all over the world. I’m an Anglophile at heart & to learn I come from England, Wales, Scotland, Germany, Hungary etc. is beyond my realm. I have experienced many new technologies with Jets & Helicopters but, Ancestry in my opinion, is better & moreover it’s fun. Well done Ancestry!
May 29, 2026
Unprompted review
Reply from Ancestry.com
We're thrilled to hear that you've enjoyed the journey into your family history, Michael! Thanks so much for sharing. 🙂
Use a different dna company
Why am I paying 150$ cad for a test but can even see half of my results? This is just a scam if I’m paying the price I should be able to see everything. Don’t lose your money on this because you won’t even be able to see any of your info.
September 15, 2026
Unprompted review
Reply from Ancestry.com
Thanks so much for getting in touch lately. We regret to learn of any unmet expectations from our AncestryDNA test so far, and we're grateful for the opportunity to address your concerns today.
We can confirm that here at Ancestry, we offer two services: our AncestryDNA test and our memberships. Our DNA test on its own will provide you with an ancestral origins report, in addition to a list of DNA Matches. Our memberships will then provide additional research tools as well as access to the historical records that we host. A full breakdown of what is included in our DNA testing service, either with or without membership, can be found below.
Link: https://support.ancestry.ca/s/article/AncestryDNA-and-Memberships?language=en_CA
We hope this information helps clarify what is included in our kit. Even with this in mind, though, we sincerely regret learning of your disappointment, and we appreciate you taking the time to share your feedback. We wish you every success in your research moving forward, and hope you have a great day, too.
No longer a fan
I've been a user for several years, but recently I'm finding odd things added to my tree. For instance, my father appears twice while I only created one profile years ago. The second one is just his name, no dates. I've checked activity and there's no record to support the changes. I even recently locked down my tree to private after this happened to another ancestor's profile. and that hasn't made a difference. I'll continue to use for searches, but not to build my tree. Very disappointed.
September 15, 2026
Reply from Ancestry.com
Hi there, and thanks very much for getting in touch. We're sorry to hear of any worry this may have brought about! We're grateful for the opportunity to assure you that only you or those you provide editor access to your tree can make changes to your tree. This is detailed further here: https://support.ancestry.com/s/article/Who-Can-Edit-Your-Ancestry-Tree?language=en_US
Based on the information you've provided it sounds like you may have some duplicate profiles in your tree. You can merge duplicate people with a few quick steps. We'll link a step by step guide on how to achieve that here: https://support.ancestry.com/s/article/Merging-Duplicate-People
We hope this insight can help to allay your concerns, but if you need any additional help, please don't hesitate to get in touch! If that's needed, you'll be welcome to contact us here: https://support.ancestry.com/s/contactsupport?language=en_US
Thanks again for contacting us, and have a lovely day as well.
Your representative was superb
Your representative was superb! She was very patient, pleasant, and well-versed in the subject matter. Very happy with my experience!
September 14, 2026
Reply from Ancestry.com
This is music to our ears! Thanks so much for your kind feedback. 💚
You are absolute scammers
You are absolute scammers. You put up endless obstacles to make it nearly impossible to cancel, and then you keep charging people month after month. The only way I was able to stop the charges was by placing a stop payment through my bank. THIS IS A SCAM GUYS
September 14, 2026
Unprompted review
Reply from Ancestry.com
Hi Leonard, and thanks for getting in touch recently. We are sorry to learn of any difficulty with cancelling your membership. Our users should be able to cancel within their Account Settings page in a few quick clicks, as detailed further in this guide: https://support.ancestry.com/s/article/Canceling-a-Subscription?language=en_US
Should our users run into any trouble with cancelling online, we can be contacted throughout the week, either via Live Chat or over the phone, as detailed below. If you need any further assistance with your account, please don't hesitate to reach out so we can help.
Live Chat: https://support.ancestry.com/s/contactsupport?language=en_US
Phone Support: 1-800-401-3193
Thanks very much for taking the time to share your feedback with us and for giving us the opportunity to share these resources with you. We hope these can help a little, and we wish you a wonderful day as well.
Would like to be ablle to generate…
Would like to be ablle to generate reports and get less hints trying to sell Newspapers.com
September 15, 2026
Unprompted review
Reply from Ancestry.com
Hello There! Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
Delivery and everything was super fast
Delivery and everything was super fast. Got into trouble with shipping back the sample from Georgia and the sample got lost. Support specialists' help was top notch. Already waiting for the replacement. Cheers!
September 15, 2026
Unprompted review
Reply from Ancestry.com
Hello Max. We are glad that we were able to get a replacement DNA kit sent off right away for you. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
I had forgotten to cancel my free trail…
I had forgotten to cancel my free trail and wanted a refund. This was arranged by Peter who was very understanding and helpful.
September 15, 2026
Unprompted review
Reply from Ancestry.com
Hello Michael. Thank you for taking the time and letting us know how well you were treated by Peter. We would let him know of your kind comments. Thank you for sharing!
Ancestry has been an incredible…
Ancestry has been an incredible resource for exploring my family tree. I look forward to logging in every evening to see if new hints have popped up or if other researchers have reached out. Even though the pricing is on the higher side, the depth of information and community collaboration make it worth it for me.
August 25, 2026
Reply from Ancestry.com
Hell Linday. We are glad that we could be part of your journey. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?
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