MyMemory reviews

MyMemory reviews

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Review by confirmed purchaser

Great service

First time in ages I ordered anything and the service was how I remembered it. Great!
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Review by confirmed purchaser

,..........

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Review by confirmed purchaser

Best place to get memory of any kind!

I never look anywhere else when I'm in need of small form-factor memory units. I have never had any problems with MyMemory so I would definitely recommend purchasing from them.
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Avoid at all cost...!!!

Although this is some time ago (we aren't talking years) I'll recommend to avoid this company at all cost!

Ordered a 32 GB SDHC memory card (High Speed) online from the UK for my girlfriend's Samsung Galaxy Ace. I specifically checked first on Samsung's own website for the specifications and max. allowed GB card size to confirm the correctness of my assumptions.

Hereafter staff was asked online if it would be okay to use a - 32 GB SDHC CARD(!) - with the particular phone or if it was necessary to go with a regular card. I received the answer from staff in the online chat that this was possible and as a proof staff copy/pasted a similar link that I had previously found displaying the max. allowed card size once again. Nowhere however did it state anything in regards to the SDHC question.

After yet another question about this issue staff again assured that the SDHC would work with the Samsung Galaxy Ace. Hereafter I ordered online and had the card sent in time for Christmas.

Little did I know when I inserted the card into my girlfriends phone and tried it out though. The whole system worked horrendously with pages changing slow, stuttering etc. and last but not least the whole seance would end with the whole system locking up and freezing the screen!

After asking uncle Google for advice I quickly found the issue. The operating system, the processor and the RAM etc. - in short both the software AND the hardware - were simply unable to read the Secure Disk High Capacity (SDHC) card as quickly as it could transmit data back to the phone. The card itself is SPECIFICALLY DESIGNED TO WORK WITH HARDWARE SUCH AS DIGITAL CAMERAS etc. which can read and write at much higher capacity...!!!

Hence I contacted the company again by online chat and told the operator about the above. As soon as she understood my misery she was quickly to (before I had even started to complain) copy/paste the phone's specifications from the Samsung website into my browser, explaining that the company 'could only rely on what Samsung was displaying on their website' and THAT I HAD TO COMPLAIN TO SAMSUNG ABOUT IT...!!!

I refused saying that the card was sold by mymemory.co.uk and NOT by Samsung and then started the former complaint, explaining what transpired before the order, the confirmation of the operator in regards to the compatibility of the SDHC card with the Samsung phone and so on and so forth. To my total astonishment she immediately started out with 'sorry sir, but we can't do anything about it' blah, blah, blah which she would repeat tirelessly like a robot.

As it was quickly dawning on me that this company was entirely full of rotten apples, I denied to accept this issue and repeated until I was given the possibility to write an e-mail to the head of mymemory.co.uk in England.

Initially the lady declined again to take back the card and admit the intentionally misleading information given in the chat as well as the assurance of her staff that this card would be working with the phone mentioned.

First after I THREATENED HER to publish this experience here on trustpilot and similar sites on the internet she was able to 'all of a sudden' change her mind and promised to personally take care of matters and return a refund once she received the card.

The short story is..., it was done rather swiftly and without fuss and the refund entered my account. However..., because the exchange course had changed since my purchase (not to my favor!) I ended up with a considerable LOSS that I MYSELF had to pay for...!!

When asking her about this issue her response was again 'that she couldn't do anything about it'. I answered her that that was regrettable and thus..., this account of what happened for all to be warned!

AVOID at ALL cost!!!
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Review by confirmed purchaser

Can't fault the service.

Product as described. Speedy delivery.
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Review by confirmed purchaser

very professional from ordering to delivery

will definitely order from you again
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Review by confirmed purchaser

micro sd 16gb - excellent price option

micro sd 16gb - excellent price option
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Review by confirmed purchaser

Good value

Always good value and swift delivery = a satisfied customer. Will keep coming back.
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Review by confirmed purchaser

All went well, product as advertised.

No hassle purchase, delivered on time, to specifications.
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Review by confirmed purchaser

So far so good

Initial problem mounting the card probably down to the Sony Experia tablet rather than the card.
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Review by confirmed purchaser

Brilliant service - no problems at all

I ordered SD cards by mistake when I should have ordered micro SDs. I used the returns process which worked perfectly and I was given a full refund and did not incur any postage costs. Great service - of course I quickly order the correct item which arrived promptly and worked a treat!
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Review by confirmed purchaser

Excellent price and service

Bought 2 x 32 gig micro SD cards. Excellent price and speedy delivery. Not sure why they were packaged and sent individually, seems a waste of money and packaging to me and not very environmentally friendly!!!
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Review by confirmed purchaser

Making a memory

Really straightforward and easy to use. Just placed the order and within a couple of days it was here. Simple as that. Great competitive prices too.
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Review by confirmed purchaser

Amazing. MyMemory are the benchmark for the internet retailers

Always have a fantastic experience with MyMemory.

Not only low prices and quality products but super fast free delivery.
How do they do it?

Keep up the amazing work.
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Review by confirmed purchaser

Good value for money.

Order came promtly and was good value for money. I have used themail before and will again.
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Review by confirmed purchaser

Always great service, although it took a few days to arrive.

The item arrived perfectly, and as always is the genuine article!
Unfrotunately it took a few days to arrive, and this may be because it was shipped from a German warehouse I believe.
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Review by confirmed purchaser

VERY GOOD VALUE AND GOOD SERVICE

I am a"returning" customer and was entirely happy with my PREVIOUS dealings with MyMemory.
I was happy this time too BUT I was disappointed that the option I chose for faster delivery proved to be a waste of money. The item I bought (a pack of 5 x 8gb memory sticks) fitted easily into a jiffy bag and even SECOND CLASS POST WOULD HAVE BEEN FASTER.
Please make it clear EXACTLY what you are giving for the extra charges.
As I said above you do give very good value - probably unbeatable - and your range is excellent. and I will probably be back!!
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Review by confirmed purchaser

Quick response , good value.

Quick response , good value.
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Review by confirmed purchaser

Unfailingly reliable and speedy service with excellent products and outstanding value for money..

I swap photographic and computer ideas and product news in conversations with friends and colleagues. MyMemory.co.uk regularly comes up in these chats as a first stop for online shopping.

www.mymemory.co.uk Details

About this company

Fast, affordable memory from the world's leading brands.

Visit MyMemory

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