Care1 Reviews 

I had a very good experience with Care1. The communication was excellent, fast and professional throughout the whole process. Everything was handled quickly and efficiently, and the service was of very good quality. I really appreciate their helpfulness and great customer service. Highly recommended!

God service og hurtig ekspedition

An exceptional experience paired with incredibly fast service.

Good & fast service

They didn’t fix my phone actually they make it worse because after I spoke with apple they said I can’t do anything more with the phone

Fast and good. Well done !

Super fin service, hurtig reperation.

I am extremely disappointed with how this entire case has been handled.
My Sony WH-1000XM5 headphones were sent back to me by Care1 via PostNord after an inspection. The parcel never arrived and has now been missing for more than two weeks.
PostNord informed me that the shipment appears to be lost in transit and that the sender must handle the case. Care1 confirmed they have raised a case with PostNord , but I was told it may take another 10–12 days just to get an update. Meanwhile, I am left without my product and without any clear timeline for resolution, replacement, or compensation.
On top of this, I am not satisfied with the inspection and assessment performed by Care1, which claimed the damage was due to physical misuse. I strongly disagree with this conclusion. Because of this, I already have a separate consumer complaint process ongoing with Nævnenes Hus regarding the warranty/reklamation handling.
So now I am dealing with two serious problems:
A disputed and, in my view, incorrect inspection decision
A lost return shipment where no one is taking real responsibility
As a customer, I should not be the one paying the price for poor handling, unclear responsibility, and long delays. When a company arranges return shipping, the responsibility lies with the sender until the product is delivered.
I expect Care1 and PostNord to take ownership of this case and provide a concrete solution2 instead of pushing the customer into endless waiting.

Very good and fast service

Care1 er nem at få kontakt til. Reparationstiden for min telefon var lidt lang, men de var søde til at give besked. Og det endte med at jeg fik en ny telefon tilsendt, da det var indefor garantiperioden.

The Care1 website is very slow and messy. When trying to find information, there are repeated loading errors. The customer support page also does not open properly. It was not a good experience at all.

5 star service, located and fix the problem in minutes

Samsung Galaxy Flip5: one month ownership and I dropped it cracking the cover screen. Didn't really care as the phone worked just fine. Two years forward and the main screen stopped working. I send it in for repair believing that it was going to be covered by the warranty. How silly of me: the warranty did not cover it as, they claimed, the damage was due to the drop that cracked the cover screen...20 months earlier! I asked to repair only the main screen and they denied, saying that it is policy to repair it all. After a very expensive repair they sent it back to me...with a new fail: the speaker did not work. So one more turn sending it back to repair the damage they caused (at least this time for free). Have been one full month without handheld. I also received a text asking me if I was satisfied, replied "nej" and received a further text saying they would contact me to investigate in two working days. This happened 3 weeks ago, still waiting. Not sure if it is incompetence or dishonesty.

I am actually very surprised of their service. Fast email reply and care for privacy. Phone came back immaculate with problem solved. Now I am happy with my s25 ultra again. In two weeks they fixed it and shipped it back with all the original accessories I gave them. 🙂good job and thanks.

Sent my OnePlus pad to them which was in absolutely perfect condition. The service center says it was bent and that was the cause of the issue it was having which is impossible as I told me numerous times that the issue begun after a software update - nothing physical occurred to it after the update. Anyhow, after 2 months of back and forth with Care1 and OnePlus, the inevitable conclusion was that the customer was wrong and of course if I wanted something fixed that was not the problem in the first place, I had to pay 2400 Dkk which is ridiculous considering the OnePlus pad is worth just about that now. All in all, a horrible experience, communication was slow and not clear. Before sending it, I had a gut feeling that it would be a money driven "inspection" as that is ALWAYS what occurs with 3rd party "workshops" and my suspicion was confirmed. I lost 2 months and got my pad back dirty with fingerprints and dust and of course not working.

I only put 2 stars because they were nice enough to mail it back to me and not make me pay.

I highly recommend this company and if I could give 100 stars, I would. The head technician offered to come in at 7 am to do a diagnostic test on my iPhone battery. He came in two hours before they even open. He changed the battery right then and there. Michael went above and beyond to solve my problem. Thank you.

Pretty quick, smooth, and reliable service.

Good services