National Debt Relief reviews

National Debt Relief reviews

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Still worried about company

I'm still having a hard time trusting this company. The customer service reps are very nice and the process makes sense. However trusting your money is going into an account and will be used appropriately is hard to do. In addition they said that when pulling my credit rating that they couldn't get all of my account numbers so they need me to provide ALL of my account numbers to them. I asked if I could provide one account at a time as they negotiate with that account and then as they pay each off they would earn my trust and I would provide remainder of account numbers. However they said that I have to provide them all now! If they are legit then why do they need all my account numbers. Why wouldn't they just work on one at a time as they state they will?????? This worries me!
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working to resolve my problems

is working to resole my problems with me
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Review by confirmed purchaser

Very helpful and wonderful company that make me feel like they are on my team!

Everyone I have ever spoken to at National Debt has been completely wonderful. Everyone is so helpful and understanding of my situation and has done everything they can to help me feel comfortable. Thank you guys!
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Review by confirmed purchaser

Communication ok

Communication good
nationaldebtrelief.com

Reply from nationaldebtrelief.com

Hi Melissa,

As the Vice President of Operations for National Debt Relief, I would like to thank you for taking the time to write this review. I am also quite concerned with your frustration and invite you to contact me directly by calling 646-367-1105 or emailing kevin.r@nationaldebtrelief.com so that I may better understand the communication breakdown and how National Debt Relief can "make it right" for you.

I look forward to speaking with you.

Sincerely,

Kevin Rice
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Review by confirmed purchaser

Excellent Customer Service and amazing company to assist those struggeling

I have been and still completely satisfied with my decision in contacting national debt relief. I felt like there was no end to the tunnel just more debt and stress that isn't needed. Every representative I have spoken too has been so great and understandig and not judging you. There are circumstances that arise in life that makes things very difficult and in this world today just to live is the most difficult challenge there is and bringing up a child is hard. I never thought I would be in the situation that I am in currently but due to things I am but working in the right direction now and I am glad I made the choice I did. Thank you to all those at national debt for working with me and helping me.
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Review by confirmed purchaser

Appreciative of your service...so far.

Initially I had my doubts about your program. I can't claim bankruptcy as that would increase my security risk and so this seemed like a great alternative. I am still nervous because the next steps are for the credit card companies to sue me. I will have to really trust you guys to have my back when that happens. You have been very honest and forthright with me and my routine examination indicates you are spending my money well. I have a tweak about some of the charges, but understand, and according to my contract with you, you need to make a profit. Thank you for answering my inquiries and being helpful and doing a yeoman's job!!
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Review by confirmed purchaser

National Debt Relief took the heavy weight of debt off my shoulders !

Wasn't treated like I was any different than a person that could have been doing well financially , I was treated with respect and understanding . I never felt like I was being compared to someone else but only to my own unique situation.
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Review by confirmed purchaser

Great!!!but could use some tweaking for more cusomter information

This is a great program, but the only thing I find not satisfying is when there is a consumer that has been paid off there should be some kind of notification to tell you that consumer bill has been satisfied, when I look at my account it does not relay any of that information. I would like that information, so I can cross that consumer off my list of the consumers that are being negotiated with.
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Review by confirmed purchaser

Much needed guidance!

The staff was understanding, not judgement, and helped guide me through my options of becoming debt free. This company helped me to understand my position and seek a remedy that would be long lasting. Would recommend to anyone who wants to take control of their current financial situation.
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Review by confirmed purchaser

very helpful

the people are very kind and helpful and explain everything very well
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Review by confirmed purchaser

very helpful

I was very hesitant at first because I had to fall behind on payments and lower my credit score but overall the program has really helped me and within 6 months I already have one of my cards paid off. This program works and is definitely worth it.
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Review by confirmed purchaser

So Far So Good.

Its ok. I just started the program.
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Review by confirmed purchaser

Very thorough customer service

It's a bit too early to say a full review, I've only been with NDR for about a month, but so far I'm very happy!
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Review by confirmed purchaser

A great relief to be able to know that the credit cards are taken care of.

They are very prompt in their responses to inquires. They did not understand what it meant to me when the credit card company said that the unpaid balance would be reported to the IRS as my income on a 1099C. They seem to be very active in contacting the credit card companies.
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Review by confirmed purchaser

what relief

This experience has been a surprising answer for me. From the start, I have gotten good answers to all my questions, helpful conversations and respectful customer service. It has been a doable solution to a seeming impossible problem. Just six months in: creditor calls have stopped and settlement has already begun.
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Review by confirmed purchaser

Very Helpful

They settled our first account in just 2 months!
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Review by confirmed purchaser

Excellent!

I had accumulated so much debt over 20 years and at age 88, I thought about settling my debts. I am in good health. I have a good credit rating. In advanced age I have the honor to pay up before my life is over . National Debt Relief has given me the opportunity to payback, at reasonable cost . Thank you for your help. Fe Asuncion.
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Review by confirmed purchaser

Great program but could use better communication about when credit cards are being paid off.

Great program but could use better communication about when credit cards are being paid off.
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Review by confirmed purchaser

they are very helpful and excellent customer service

I would recommend National Debt to anyone who is facing financial difficulties.
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Review by confirmed purchaser

very helpful

Your People Know TheTrue Meaning Of Customer Service.

nationaldebtrelief.com Details

About this company

National Debt Relief, BBB Accredited, helps consumers manage debt problems. Get a free quote at http://www.nationaldebtrelief.com/ and see how much you can save.



Mission
We are dedicated to helping individuals and families rid their lives of burdensome debt. We specialize in debt settlement and have negotiated settlements on thousands of creditor and collection accounts.

Company Overview
National Debt Relief is one of the country’s largest and most reputable debt settlement companies. We’re energetic, smart & compassionate in helping thousands of Americans with debt relief – but most importantly we’re all about helping our customers through a tough financial time in their lives with education and individual customer service.

Description
National Debt Relief's mission is to help you get rid of your unsecured credit card debt. We offer a successful alternative to bankruptcy, credit counseling or taking on new loans. This program has saved our clients over $100,000,000 dollars.

Visit National Debt Relief

Contact information

Call us on: (888) 703-4948
We live here: 11 Broadway Suite #1600
10004 New York
United States

Category

National Debt Relief is ranked 2 out of 3 in the category

National Debt Relief is ranked 20 out of 100 in the category Money

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