Netaya reviews

Netaya reviews

Acceptable
5.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
12 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Inexpensive elegance.

These guys are great. Customer service, selection, and prices are awesome. 
I love cameos and surfing the net for one is how I found NETAYA ., When I saw their collection , I felt in love with one especial piece, a sterling piece w chain include of the siluet of a mother holding her new born child,I knew is was exactly what I was looking for and when ahead to place my order for it in the Internet by myself. I waited for it arrival, and even got 2 different "tracking numbers for my order",it was supposed to be deliver by UPS to my local USPS, and some days when by and checking thru this numbers , I found out UPS showed as deliver on so and so day at my USPS...?!, once I made the trip to my local postal office nobody knew where my package was...so between the brown truck and the postal office I was given the royal run
around. Even my landlord got upset and felt insulted when he heard both companies where
saying the delivered to my address...It took just one phone call to NETAYA costumers service
and I was connected with miss Alba, she took care of me and my ordeal with my missing item,
shr told she was going to call me back and she did, this time we arrange a new way of re-delivery and VOIALA! Next day by the afternoon I got my piece of jewelry.
Is more beautiful in person than how it shows in the net.So I can't understand the other's reviews where they complain about the company, the costumer service and their quality.
Im static happy with my order , with their cordial costumer service and my new favorite chain
and cameo.
Definitely I will be back to order from them again.
More then ☆★★★★ ☆.
I love NETAYA.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

HORRIBLE REFUND PROCESS AND CUSTOMER SERVICE!!!

DO NOT BUY FROM THIS COMPANY unless you want to feel aggravated and annoyed when you need customer service and when you want a refund.

I placed an order on the 13th of December for a 2 DAY SHIPPING for Christmas and I expected to get my order in at least a week. I emailed, called and waited, waited, waited and no one called me back or would answer the phone. I finally received the diamond ring I ordered 11 DAYS AFTER on a 2 DAY SHIPPING and it was a VERY poor quality with a cracked channel set diamond, I guess from pressuring them into the setting and very dark, poor diamond quality. I returned the ring and they received it on the 8th of January. I called within a couple days to make sure they had my return and they said they would refund my account that same day. After not seeing the refund, I called 3 more times with lies and stories about me using PayPal and that their system was down even though I asked 2 different reps to please call me if they had issues with my refund. It took these people 12 days to refund my order and that's only because I called over and over and told them they should be ashamed of themselves for telling me they would refund me 3 different times a week ago. I don't appreciate a company that gives customer's the runaround after I have ordered over $1,000.00 from them. I rather go out and spend more next time with good customer service. Some of their stuff is OK but their diamonds are very poor quality if your getting "deals" or so you think it's a deal. I now feel as if I can't TRUST NETAYA to refund me without me having to go out of my way or ship my items when I need them. THIS COMPANY IS NOT WORTH IT!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not buy from this company. Higher reviews must be from people that work there.

Whatever you do - do not buy anything from this company. They use classic bait-and-switch techniques. Sold me jewelry at a great price, charged my credit card, then two days later said there was an "inventory snafu" and they could no longer honor what they sold me and charged me for. I have never, ever had this happen (or even heard of this happening) before - and I do a LOT of online shopping. No matter how good the deal is, look elsewhere.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company.

Great company.
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux
Cash back 8% http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

never again will I use Netaya

I ordered a pair of hoop earrings...have ordered from Netaya in the past...they sent the earrings to the wrong address not once but twice and asked ME to straighten it out...I refused...told them it was their job to get the earrings to me at the correct address...they did....but I will never use them again...EVER
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

This company really delivered!

I can't understand the negative review below. I have ordered several items and have found them to be lovely. I bought a sterling silver ring with white sapphires that everyone raves over and it was $14.99, for example. Admittedly, I don't buy diamonds online but so far, everything has been exactly as promised. Perhaps things have changed since the reviewers below made their comments. I say, give them a chance because I did (I only heard of them through Brad's Deals).
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fraudulent!!!!

I bought a sterling silver necklace/pendant for my mother for Christmas. It is junk! I used to be a gold buyer and I KNOW that gold, silver, and platinum DO NOT magnetize. My pendant however does! Making it even worse is the big MADE IN TIAWAN stamp on the back. It and the flimsy necklace are both stamped 925 (sterling silver) but only the necklace is silver. I contacted them and have to pay to ship it back and it takes 30 days to get another (also junk?) replacement. Don't buy from this company!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Scam!

Netaya is a scam. They are a complete fraud. The diamond ring i bought is of much lower quality than they said it would be. do not buy from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They are fraudulent

purchased a 1.5carat princess cut earrings for my wife. They were no larger than her 1.0 carat round she owns. Also one of the earrings was a round cut put in a princess setting! Unbelievable!! Still waiting a month later for refund. Getting ready to report them to the BBB and more!

Albert
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

missing stone. very unhappy!

I ordered black and white diamond earrings and when i received them, one of the black stone from one of the pair was missing. I'm so disappointed and unhappy. then i emailed them asking what to do and telling them about it 10 times and they replayed after 3 weeks. I'm never gonna order from this website anymore in my life!
very unhappy!
Katie.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do NOT waste your Money!

TERRIBLE Customer Service. I ordered diamond stud earrings and when I received them they were milky yellow with obvious inclusions. Terrible company! If you value your money, don't waste it on Jewelry from Nataya! I'm STILL waiting for my refund.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid - Netaya Does Not Value Customer Service

I had purchased from Netaya in the past and was happy with the ring, however this time my experience was not good. I purchased diamond accent hoop earrings.

Unfortunately when I received them they were more silver hoop, then diamond. The picture was unrepresentative of this. They weren't that expensive so I considered keeping them as silver hoops. Just a week after I submitted my order online (not even the ship date), I saw that they were discounted. I contact the customer service department to see if they would offer a price adjustment of $11; I mentioned that I had purchased from them in the past. I could have just re-bought the earrings and returned the 1st pair but I figured they, like many companies who value their customers, would offer an adjustment, no problem.

I was very wrong. A few days after I inquired, I received an email saying that since I had no history of purchasing from them the best they could do was offer $11 credit off an additional $75 purchase. Again, the reason they gave was because I had never purchased something from them.

I sent back an email stating that in fact, I had, and gave them the order information and number.

They responded that for security reasons they could not see orders after a certain time period (starting conveniently 2 days after my first order date) and that since my request was two weeks after my initial hoop earring purchase they weren't going to do anything.

I wrote them back and corrected them - my request was just 8 days after my purchase, not 2 weeks. Still waiting a reply, but at this point I am completely done with them.

Netaya does not value customer service at all. I mean really, this is over $11 for a past customer. It really bothered me how they accused me of lying about my claim of purchasing something from them before, rather then ask me what I bought (I have all the emails and paperwork). I ended up returning the earrings.

I will never buy from them again and discourage anyone from doing so. Their quality was so-so an

Is Netaya your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Netaya Details

About this company

Fine Designer Jewelry for less including diamond engagement rings, wedding and anniversary bands, earrings, bracelets, necklaces, and more at everyday low prices. For a limited time get 10% off your next engagement ring, wedding, and anniversary band during the sizzling hot wedding season! Hurry while supplies last.

Visit Netaya

Category

Netaya is ranked 69 out of 74 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.