DX Reviews 

Fantastic delivery drivers! So polite and friendly. Thank you!

The driver was rude and used abusive language, and then just dumped my parcels on the drive

Great friendly delivery driver - great fella

The two guys who delivered my order today in the ML5 area were excellent. Very friendly & professional even when navigating a very tight turn in the hallway. Lovely guys, thanks for such a good job!!

Delivered on the time frame stated. Friendly service.

Great delivery service. It's so helpful with a short time slot and being able to track. The guys who delivered were polite and so friendly 10/10 👍🏼

Two friendly guys. Carried my large delivery in for me. All good.

A week late - pathetic, just like DX of old!

Drivers very helpful and courteous

Informed when coming and delivered to place requested

Drivers were courteous and respectful of property

Called prior to delivery, very nice and helpful lads

I purchased a battery and the company I purchased it from unfortunately used DX Delivery. DX delivery state they are the couriers that go the extra mile. I beg to differ. On the 11th September I was notified that my battery was going to be delivered between 12.02 and 14.02 .
I made sure I was in, in fact, I was in all day. By mid afternoon and no sign of any delivery, I tried to contact DX and they certainly don't want you to speak in person to them. They make it as hard as possible. I had a message saying ' We were unable to gain Access to your property'
I contacted the company that I had purchased the battery off and they said they had been sent a photograph of a property. It certainly wasn't mine and certainly wasn't one in my post code, as we are a rural area and there is only 6 properties with the same post code.
After about 2 hours of trying I spoke to someone who said the address was incomplete.. So if incomplete, why take a picture of a random property and say ' We couldn't gain access!'
I gave DX my full address and also confirmed with the company I bought the battery off my address was complete. I had notification they would deliver in 3 days!
between 13.02 and 15.02 . That time came and went and had a message saying they couldn't deliver because of incomplete address. Again over an hour or more before I could speak to someone. They said the address was incomplete and hadn't been updated as the driver 3 days ago had entered on the system He couldn't gain access rather than incomplete address. I was then told it would be updated and delivered the following day ( Today)
It was finally delivered by a very helpful member of staff Magdalena , who apologised more than once for the service I received and also gave me some interesting knowledge.
From the onset although one line of my address was missing, the post code wasn't , but also the delivery driver had on his device my contact mobile number which he could have easily phoned me to find out exactly where I lived, rather than take a picture of a property not in my post code and make out he had tried delivering!
Could it be it was Friday afternoon and he wanted to get back to the depot?
To add insult to injury the battery I received is damaged, so I have contacted the seller. SO I might have to go through all this again... But my advise , based on my experience, avoid DX
Sorry for Magdelena being tarnished with such an incompetent company
Can't see how to reply to the company response , except edit my own review.
DX Why not explain why a company that says ' Goes the extra mile' did not try and telephone me (As you had my number) if you had difficulty in finding me ? Or what is the point of asking for my phone number?

Subject: Feedback Regarding Mattress Collection

I would like to provide feedback regarding the recent mattress delivery and collection visit.

The gentleman who attended was very pleasant and professional; however, the collection of my old mattress could not be completed because I was advised that it was considered dirty. I have been informed that another visit will now need to be arranged, during which a cover will be brought so that the mattress can be collected.

I am disappointed by this, as I would have expected the delivery team to attend the initial visit with any equipment or protective covers that may be required to complete the collection. As a result, I now have to wait for a further appointment, which could have been avoided.

I would be grateful if this feedback could be noted and if arrangements could be made for the mattress to be collected as soon as possible.

Just had Jake arrive to deliver a lean to canopy within the delivery slot advised, so felt a review of his service was relevant. A really nice chap who lifted all the pieces from the van to the back garden for me without any help. I offered but he said "that's what I'm here for" and winked. How nice is that in an age where most delivery drivers just take the goods off the van and dump them somewhere on your driveway and scuttle off. Cheers mate ;)

I could track my delivery and the delivery person rang when they were 5 minutes away. They were professional, on time and efficient.

I had bought my friends son a birthday present . She get the tracking information and I get told it’s been shipped so am thinking great . She tells me that she never received it . They sent it to me the billing address and not the shipping address and all you get on customer service is “ am sorry but you will have to contact the sender “

Good communication about delivery date and time, with on the day life updates. Good communication from driver and helpful and professional team loading in.