Top One International reviews

Top One International reviews

Acceptable
5.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
15 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not sure whether to trust them

I put in an order for a citizen watch 1 week ago. They debited from my account and then only asked me afterwards for an image of my ID and bank card. It takes 3 days to reply to emails and the last email I sent that asked "let me know whether my order has been processed" Still has not been replied to. Im obviously frustrated and really hope Il receive this watch!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A pleasure to deal with

I have ordered 5 watches from them and never had a problem. I live in the UK and they have always been quick to ship and I never had an issue.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Criminal alert!

NYWatchstore.com is a website run by criminals. I ordered a watch, they charged my credit card but they made the following additional requirement before shipping the item:
' Can you please email and/or fax us a copy of the front and back of your drivers license and the credit card used for payment before we can accept this payment with a sign letter that you authorize us Top One Inetrnational Corp to ship this package'

Responding to this request would be like giving them a license to plunder my credit card.
Nywatchstore

Reply from Nywatchstore

Hello,

Every thing this customer says is true, however we only ask this information from very small group of customers. Here are some of the reasons why we would ask for such information.

1. If the billing address provided by the customer does not verify with the credit card company.

2. The billing and the shipping address are 2 different states or country.

3. Suspicious large orders placed with unverified billing address.

4. International credit cards that can not be verified.

What we do is no different than a Cashier at your local store asking for your ID and signature at the time of purchase!

We deal with so many fraudulent orders a day that we have to take these measures to protect ourselves and our customers.

THIS IS NOT A CRIMINAL ACT, IT'S ACTUALLY A PUBLIC SERVICE !!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivered as advertised!

I ordered a watch from the NY Watch store on 12/8 and the watch was delivered on 12/13. It was the watch that was advertised in a new box with the accompanying user guide. The only difference was the measurement of the case which is 40mm but listed as 42mm on the web site which I was aware of before placing the order.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Why shop anywhere else

So far I've purchased 3 watches from ny watch store over the past 3 months. I received what I expected every time. New, in original box, with all paperwork & manuals.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I saved money So I'm happy

I purchased a Casio Pathfinder watch from this company. This watch would have cost me twice as much if I wanted to buy it in Australia. The watch came as promised, New with tags.

The delivery took some time (about 3 weeks from New york to Sidney Australia) but I can't complain because I chose the cheapest shipping they offered.

All and all, I'm happy with my purchase.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not trustworthy at all

I had previously purchased a watch from this company and things worked out ok so when it came time to buy the watch that I had always wanted namely the Luminox 3001, I purchased it from them. BIG mistake. The watch had faulty seals, I contacted them to avail of their return for refund after a few days and was told that since I had used it, they would not take it back. They told me to avail of the warranty from Luminox but of course no warranty cards of any kind came with the watch. Definitely seems wrong and dishonest to me. My advice is to avoid them, I certainly will be from now on.
Nywatchstore

Reply from Nywatchstore

Hello,

We offer a 90-day return policy on all unused watches. That means if there is no sign of usage, scratches, dents and dings a customer can return the item for refund or exchange within 90 days. However after the watch has been worn and has obvious sign of wear and tear, then the manufacturer warranty will take care of any issues.

This is why products come with manufacturer warranty.

I'm sorry for the bad shopping experience you had with us.

Regards
Top One Intl Corp.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

undelivery specialists

This is an unrelieable, unserious company. I have ordered a citizen watch from them, what does not arrived. After three weeks i contacted them, they told me I can expect the package, should be problem from the site of post office. After many callings and negotiation, i had wait 45 days from the shipping day..and have to claim my money back from the insurance company. At the end I got my money back...it takes about 2 months...while I received my money back. By the way same happened to my friend!(but once she received from them a watch wath she ordered..so 50pc chance, or less). I can not recommend this company to anybody! Dont risk your money! and not talk about the money(because i received back it)..dont waste your time! Do not order from this company!!!!!
Nywatchstore

Reply from Nywatchstore

Hello,

US Post Office requires a 45 day wait before the insurance for an INTERNATIONAL package can be claimed. Unfortunately we have no control over that. On the 45th day we claim the insurance, USPS contacts the post office of the destination country, investigates the matter and in about a week or two makes the decision to Grant or Deny the claim. You may verify this information by going to www.usps.com

I'm Glad that you were refunded at the end, However we are sorry for the long wait and the bad shopping experience you had with us.

Regards
Top One International Corp.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good prices, fast delivery

I purchased a Citizen watch from Nywatchstore recently. The price was much better than the prices offered by Authorised dealers. Although I selected the cheapest postage option the watch was delivered to me (Australia) in 6 days, which was impressive. The watch itself appeared to be new; no scratches and no signs of wear. The box was obviously not the standard Citizen watch box; it appeared to be made by a third party. There was no warranty or user manual in the box, only a one page colour brochure on Citizen watches. The quality of the box and the missing warranty and manual don't bother me at all; as long as the watch is new and doesn't stop working, I'm happy. And that's where I have a small lingering doubt: was the watch new (and not a refurbished return) - I will have to wait and see.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Free shipping & Fast delivery :)

I first saw this company on eBay and did some research and found their website. Prices on their site was lower than eBay. They had a lot of G-Shock and Baby-G watches to choose from, which was what I was looking for. I bought a pair of watches for me and the wife, picked the free shipping and got my package in about 3 days. Every thing looked good, new and genuine so all together I am pleased with this purchase. I do not know about their customer service because I never had to contact them.

Jared
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great and fast service!

Bought my first watch from this store. I can't be happier! The watch i ordered was a Citizen titanium diver's watch. They sent it without any delay at the very same day i ordered it and it came all the way from New York, U.S. to Finland, EU to my mailbox in 5 working days!! That's what i call great service. I sincerely recommend Nywatchstore!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They have not disappoint me yet.

I originally bought from them on eBay about a year ago. They sell under eBay id 4-watches. They had about 50,000 feedbacks and 99% positive feedback. The good thing about eBay feedbacks is that I know that they are actual customers ratings and not fake positive reviews from the company itself.

Since then I have purchased few g-shocks and one timex watch from their website and so far I did not have any problems with them. One of my packages was lost and they did claim the insurance and refunded me.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

AVOID THIS MERCHANT! PASSING USED WATCHES AS NEW

Before purchasing from this merchant- Top One International (web sites are nywatchstore.com and 4-watches.com) , I asked if their merchandise was brand new. I was told yes. I'm a real watch lover and wanted to order 4 watches but since I had no experience with them, decided to just order one and see how things went. Boy, am I glad I didn't order more than one watch. The watch arrived in very used condition and the merchant refused to pay to have the watch shipped back to them. They also said if I returned the watch, they would not reimburse the shipping costs. I was aghast, I had never heard of such a thing. Only a dishonest, unreputable merchant would do such a thing. I sent photos showing the used condition of the watch and they still said they wouldn't pay to have it shipped back to them. AVOID THIS MERCHANT; LOOK AT ALL OF THE REVIEWS BELOW AND BELIEVE ME WHEN I SAY, IF YOU SEE A WATCH YOU LIKE ON THEIR SITE, BUY IT ELSEWHERE. YOU'LL BE GLAD YOU DID!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good communication, fast shipment

Bought Citizen watch to be shipped to Switzerland. Email responses were fast and the watch was shipped one day after submitting the order. Watch arrived as advertised, new, no fake etc. Will buy from this shop again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Every thing as promised

I recently bought a citizen eco-drive watch at about 65% off retail. I chose the free shipping and received the watch in about 3 days. I personally was very happy with the deal I got. This is the 3rd time I have purchased from them and so far have had no problems.

Nywatchstore Details

About this company

Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches

Visit Top One International

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.