I don't usually write reviews for websites or shops but when asked I was more than happy. The dining chair set we bought from Oak Furniture Solutions is exceptional, not the cheapest, but cheaper than a shop and is the most amazing table and chair set I have ever seen. It has got the WOW factor alright! I would recommend oak furniture solutions without hesitation.
I have read some of the reviews on this site and have to say I am surprised. We ordered a bedroom suite and received it quickly with no fuss. The only complaint we could have would be that on one occasion we couldn’t get through as the lines were busy and the call back came a good few hours later, which was a little inconvenient.
We have just received our order of Lyon Oak, direct from www.OakFurnitureSolutions.co.uk. Fantastic value for money and saved over £300 in total from a bid department store. Its exactly the same furniture as well, so yes we are very happy.
Delivery was quick and the driver even brought it to the dining room for me and was very helpful and professional.
We bought a Cambridge TV stand, coffee table and cd/dvd cabinet from Oak Furniture Solutions in Sept and it arrived within 7 days. The delivery company turned up on the day it said it would and we had no problems at all. The Cambridge stuff is first-class so no complaints at all.
Despite many Emails and telephone calls requesting a refund for a sideboard that was cancelled only days after ordering, the company fails to reply to my messages.
I paid £645 to them. I am appalled at their service. I can certainly advise extreme caution when dealing with them.
Will I receive my refund without court action?
I ordered some Herford oak furniture on 1/9/11 from Oak Furniture Solutions and it was told it was available for delivery the week after, as it was in stock. The delivery company called me within 6 days to book us in for delivery but we were not able to make the first appointment suggested, so went for one a few days later. The delivery company turned up at the time that they said they would and delivered our furniture last weekend. When we opened the boxes we were surprised that the Herford Oak double pedestal desk needed assembling, but the assembly instructions were easy to understand and now that it is put together it is very sturdy and looks great in our office. All of the furniture in the oak packages we received for our cottage is of a very high standard, all solid oak and very well made. I would definitely buy from Oak Furniture Solutions again
We bought a £400 table and the surface started to peel off within weeks. Then contacted oakfurnituresolutions.co.uk and they refused to replace or offer money back !!! AVOID !!!
After my initial email they stopped replying and ignored me altogether.
Then spoke to [name removed], a customer service person, and I never got anywhere. Sent photos of the table after which they accused me of misusing it!!!
All around, bad product - awful service, waiste of money !!!
We recently bought a oak bedroom set from Oak Furniture Solutions from the Cambridge Range. All the furniture has now been delivered, just 2 weeks later and we are very pleased with it all. They all look very good in our new cottage. Thanks very much to John for making the whole thing go smoothly.
We are over the moon with our solid oak dining table and chair set. The best quality we have ever seen, so of course it was well worth the wait. It looks better and more impressive in the flesh that on their website!
We recently bought a Camden Bedroom furniture pack from this company and totally disagree with some of the reviews below. Admittedly I was nervous of buying from an online company but called before hand and spoke to someone in their call centre. They were professional and very helpful. I placed the order over the phone and received and email straight after confirming my order. The furniture was delivered to us within 10 days, and we live all the way in Edinburgh! When it arrived we opened it up and was very happy with everything we received. Apart from the wardrobe and bed everything else was already assembled. The pieces that needed assembling were very straight forward. We are very happy with our purchase and would order from this company again without a second thought. Thanks very much
We have just received out Camden range of furniture from Oak Furniture Solutions. I must say we are very happy and the furniture looks very nice in my sons bedroom.
The quality for the cost is very good and the whole buying online thing went smoothly for us.
very happy campers!
Having done my homework (both online and instore) for quality oak bedroom furniture at reasonable prices, I was drawn back to Oak Furniture Solutions each time.
We purchased the Devon Oak range and we are really, really pleased with it. It has truly transformed our bedroom. It looks great and is unbelievably solid - not a thing is tacky.
As for customer service - spot on! Even when I added to my order late on, things were dealt with no problem. The delivery was well within the time range given.
I will definitely shop with this store again and would be only too happy to recommend them.
PS - I don't usually leave reviews but due to the quality product and service given by OFS I felt it unfair not to.
It went a bit quiet after the initial confirmation of my order and I started to get just a little concerned as the items was stated as in stock. However I sent an email to them and a response soon followed.
The item is lovely, well made and excellent value, and just what I was looking for. Very pleased thank you.
I ordered two lamp tables, and unfortunately payment went through twice, but this was quickly rectified. Ordered goods at the weekend and received the same by courier only 3 days later, whichI thought was brilliant for free delivery service. The tables are of excellent quality and I will certainly be returning to Oak Furniture Solutions to add to these tables. Would deinitely recommend this company
I bought a bookshelf, nest of tables and TV cabinet. I'm over the moon with them. They really are beautiful, high quality peices of furniture at a very good price. After ordering them it was about 3/4 weeks until they were delivered, some people would find this a problem where as I didn't.........gave me chance to finish my decorating. Would definately use oak furniture solutions again.
I have bought bedroom furniture before and on this occasion bought a book case. I am delighted with all the products but the delivery failed to materialise on the first confirmed date. We heard nothing but after a couple of calls to customer services all was well but over a week later.
Bought Cuba Acacia table and benches, had to wait 2 weeks for stock to come in but they delivered as soon as they could with no hassles, good communication and it arrived when they said it would. The furniture is lovely, very solid, heavy and great quality. I love it in my new kitchen, would definitely recommend.
The furniture that we purchased was of excellent quality. Because there was a delay in when we could take delivery (our fault) the furniture was kept by the delivery company for longer than might be normal and unfortunately was somewhat damaged whe we finally took delivery.
However the Oakfurnituresolutions were excellent in dealing with the problem in a timely and curteous manner.
I would definately recommend them for both quality of product and quality of service. Top marks!
The table I bought was cheaper than expected...so I was unsure what to expect. What turned up was fantastic, and has exceeded my expectations. I am really happy, and have recommended to a number of friends.
When ordering furniture on line you can never be sure what you are going to get. I would definitely use oakfurniture again. I am really impressed with the quality of the furniture and the care taken to deliver it at a suitable time.
I bought the Camden blanket box, which having searched the net for hours, seemed to look good and be good value for money. Delivery took the expected time, about 5 weeks, with a phone call from the delivery company to let me know when I was due to get the item. On the day the delivery driver phoned ahead to explain running a little late (only 10 mins). Item was well packaged, as expected and is great ! Really pleased with it.
We have placed three orders for furniture from the Vancouver Range now and have been very pleased with the quality of all the pieces. Delivery times good, our last order delivered on Sunday which was very convienient. Pleasant delivery driver but thought it was unusual that only one person to deliver very heavy items, so make sure someone able to assist with heavy lifting is at home when it arrives.
Estimated delivery was 2 weeks (order was timed to coincide with my being on leave from work), 4 weeks on I'm still waiting to find out when (if) the chairs may be delivered. Have chased, apparently I have to wait for a van to be in my area. I'm in an easily accessible area of Kent, not Mongolia. Obviously can't comment on quality as I've not seen my chairs yet. Maybe they'll be worth the wait, although considering cancelling the order due to lack of delivery and advice. UPDATE 4 chairs finally received, 2 severely damaged - many months and numerous unanswered e-mails later, company FINALLY agreed to pay £70 so that I could have them repaired and guess what .... STILL WAITING FOR THE REFUND OVER A MONTH LATER AND E-MAILS STILL UNANSWERED. NOW OFF TO TRADING STANDARDS. Do not touch with a barge pole.
This is the second time i have shopped with oak furniture the quality of my pieces are outstanding both were brought in the sale, so at first i was worried about the quality of the side board at such a good price. My goods arrived on time and i recieved a curtersy call with estimated time of arrival, the product was well packaged only issue was 2 handles were missing but after a phone call this was resolved.I will deffinetly recomend the company to others. im also looking for a new bed so oak furniture will be my first choice.
Didn't get much communication from them and the sideboard handles were very poor quality such that I have bought after-market ones. Price was good. Would I use them again? Only if there was no alternative.
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