I have 4 children and a hungry hubby so you might understand how much shopping I have to do and how much of a mission it can be to do that shopping. For the past 8 months I have pretty much had a delivery every week from Ocado as I signed up for the delivery pass so I'd say 20-25 orders now. Completely qualified to give feedback I'd say!

Ocado have never once been late (a few times the driver has called and asked if he can come early!) and one hour delivery slots are definitley a plus point. Bags with the green handles are for the freezer so I can always pick out what needs putting away first. Genius!

The iphone app is amazing - that is how I order every week and it's so convenient that I can use this app to do my shopping wherever I am.

I can very often place an order for delivery next day - and then edit it right up until the evening. Very handy for adding things as I go.

Customer service agents are all helpful and friendly - not once have I felt my reponses to queries/small issues have come from a robot. I did have a moan recently as I wasn't aware the delivery pass scheme had a 'minimum term' but I'm happy to commit regardless, I just wish it had been a bit clearer at the time I signed up.

I received a £3.67 voucher last week as my order was not cheaper than if I had gone to Tesco, which is what Ocado claim. Only a few pound but I certainly haven't got time to compare my basket so I'm glad someone else has!

Quality of food between ocado's own and waitrose essential brand is far, far superior to tesco/asda own brands and there are some amazingly gorgeous hidden gems (try duck breasts in plum sauce £5 for two - out of this world!)

All in all, for the amount of orders I have placed and the amount of money I have spent, very few substitutions, very few problems and very little to complain about. I hope they can keep it up!