I've been using Ocado for years and I always thought they were great but during the last 12 months I would say their service taken a serious down turn. I am a Pass holder (although I now regret buying a pass) and whenever I use Ocado for my weekly shop, the expiry/use by dates on the food is always extremely low and often well within the 'guaranteed' shelf life. Last time I ordered I received my delivery on Friday evening and had a chicken that went out of date on the Sunday. This is far from a rare occurrence, so much so that I have stopped buying fresh food from Ocado.

I have also noticed that on the two occasions that I have written negative product reviews, they have either not been published, or have been swiftly followed by a positive review. This in itself would not have been suspect, but both my negative review and the following positive one both went live at the same time and the quick to follow positive review said 'don't believe the negative one below'. How would a genuine reviewer have known what I had written when it was not visible/live on the site and both reviews were published at the time! I also noticed that the language used in several of the positive reviews, seemed to indicate that they were all written by the same person (serious over use of the word 'yummy'!).

In short, Ocado, you are seriously letting the side down. You've clearly ridden on the back of Waitrose's good reputation and are failing to deliver the service that customers expect.