For several years I have been a loyal Ocado customer, not minding the fact their their packing is sometimes a bit iffy and that as a result there are certain items I gave up ordering (e.g. mangoes) or accept as a bit squashed (herbs, salad leaves) under heavier items. This used to be outweighed by the pluses - including lots of choice, 1hr delivery slots and infrequent substitutions. However, their customer service is unbelievably arrogant. In the last couple of years they have twice brought forward my order cutoff time by an hour or more and when I was then caught out unable to edit an auto-generated order their response was "well, we send you a text every week with the cutoff time'" (they seriously think customer's read the usually identical text every week with the cutoff time at the bottom??!!). Their representative wouldn't accept that the fact that I had missed the change indicated they should be doing more to notify customers - I was just wrong. It makes my blood boil to think that this could happen to me again in the future because they refuse to accept that they could communicating better.