Official iPhone Unlock reviews

Okay prices, slow speeds, poor customer services offered.

First time, I unlocked a phone from AT&T. Paid £20 - Unlocked quickly, and far quicker than the stated time of 24/48 Hours. GREAT! Nothing wrong, went smoothly.

HOWEVER, the second time, I tried to unlock a phone on Vodafone. Paid £50. By no means cheap, but I understand why those costs are what they are.
Understandably, I ordered the phone unlock on a Saturday and out of working hours. It states Mon - Fri (working hours to expect your phone unlocked.)
It also states on the website, 24 hours, and then elsewhere states allow 24-48 hours. Confusing but at this point I'm willing to wait either time.

Monday came, no acknowledgment of the order being dealt with on the 'order status' page. Okay, fine. Tuesday, nothing.
Wednesday, I received recognition that the order is being processes, and will NOW take 24-48 hours.
Thursday, I am waiting during this time for the order to be completed.
Friday the 'order status' no longer states 24-48 hours. But instead states, 'Allow 1-5 days'
By Saturday, it was unlocked. By no means a quick 24/48 service even on Monday-Tuesday!

Here's the problem. I paid £50 for a service which took LONGER than the £20 AT&T order I had placed prior. When I wished to call/ make contact with the company just to check everything was okay and that the order was being process, I couldn't. When calling the phone line, the automated voice told me that specific orders CANNOT be dealt with by operators, "due to the nature of the business". Which to me I cannot understand. So at this point I can't solve any issues directly over the phone.
Okay, I'll email/ post on their forum. There isn't one a forum. And the emails are not replied.

However, the 'order status' page DOES offer a tab for comments contact. BUT, I can't post there unless my order has taken any longer than THREE WEEKS!!!

So effectively, if you have made an order and wish to chase it for whatever reason. You can't. I was disappointed by the lack of contact.

Word of advice from a customer service expert. Apply the following to your service and customer base.

Pre-Transaction service > Transaction service > Post-Transaction service.

That means offering full customer service before I've bought a product/service as a potential customer this could seal the deal. Whilst I'm in the process of purchasing a product/service continue this level of customer service. And post- transaction, which in fairness you did achieve since you emailed me with a link to 'trustpilot' asking for my opinion of the service you received. However, they failed at the first and second part, which is why I'm writing this.

10 minutes ago

Reply from officialiphoneunlock.co.uk

You purchased a Vodafone unlock which was unlocked within 3 days of the iMEI being sent for unlocking and so does fall within the quoted timescale for that network.
The order status page does not say you have to wait 3 weeks before contacting us , it only refers to pre-orders possibly taking that time.
With regards pricing , yes different networks cost different amounts , we do not set what the networks charge.
We are sorry if you feel the service has fallen below the standards you were expecting but we do have to point out again that your phone was unlocked within 3 days.

Well worth it !!!

Took 4 days to receiving the unlocking code but was worth the wait. Just inserted new sim and worked straight away. No problems at all. So impressed I recommended it to several colleagues and will use again myself.

Unlocked swedish 3

Very fast unlock. Paid 3 PM and 1 PM the day after the phone was unlocked!!
In Sweden we have to wait for the contact to end before we can unlock. Kanon snabbt och enkelt bara att följa instruktionerna. Visserligen ca 350:- kronor dyrare än om man väntar ut ABB och låset upp den men i mitt fall var det värt pengarna pga många utlandsresor.
Rekommenderad varmt
Br mvh ola

it works!

Took a few days because of checking identity and payment authorisation but it worked 100%.

Awesomely Fast respond time

I sent in for it and paid on a Friday. Got it done by Tuesday morning, because of they don't deliver it on weekends and the large amount of orders. I also got one for my wife's phone and without fail, I got the same fast delivery. Any of my friends who are looking for a safe, fast, and efficient phone unlock this would be the only place I would refer them to.

Good service received and phone unlocked successfully

We received a really good and prompt service. The phone was unlocked successfully within a couple of days.

Fast and efficient. I will certainly use it again.

I got a brand new handset on ebay supposedly unlocked, but it was locked to Tesco. Thought I was left with no choice but to change network or sell the handset at a lower price on ebay until I found this company on the internet and within a week I was using my iPhone 5 now unlocked.
From the day I confirmed payment (it took me 2 or 3 days to do that) it took only a couple of days to receive confirmation that it was now unlocked.

What a relief, after all the stress of trying to get my money back from the seller, and after all the horror stories about fake phone unlocking websites.
Great value for money too.

This company I would defininately recommend.

I felt comfortable and secure when dealing with this company.The service was excellent.I was nervous after reading a lot of the information on the internet but was relieved when I found this site.I have already told people about it.

This review has been reported to customer service by the company 31 hours ago for violating other Trustpilot Guidelines.

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Following this investigation, it will either be deleted or returned to Trustpilot.

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El servicio es fiable, oportuno en tiempo de acción y transparente. ¡Genial!

Pude hacer la gestión sin mayor complicación. Es sencillo, y además te explican todo muy bien, te mantienen al tanto del status de la operación y en cuestión de 2 días, ya tienes la liberación hecha. No pasó nada con iTunes, ni con el cobro, no me robaron ni me estafaron. Se lo recomiendo a todos!

It works but in my case took longer than expected.

The service was as described, though I thought from reading the information it would only take 24 hours instead it took 3 days. Even so I would be happy to recommend them.

best

Perfect working!

Good Servic take longer than they initially advise

i think if your more transparent about the timeframes you bwould get less hassle!

mine ws not to bad but much longer than there intal estimate.

2 days ago

Reply from officialiphoneunlock.co.uk

Hi Rebekah,

Your o2 UK IMEI was unlocked within 3 days, sorry if that was a little longer than expected

Took a while, but in the end Unlocked.

Purchased my unlock on May 9 2013 was told it would be a 24hr unlock. Patiently waited, was told I needed to verify myself with proof. I did that. Finally got submitted to the unlock server the following day on May 10th, but since no unlocks happen on the weekend and my iPhone didn't get submitted until Friday evening I was hopping to be unlocked by Monday. Still no unlock, emailed support and since then have been talking to Stephanie who has assured me along the way for the past 2 weeks that it will be unlocked and just to bare with them as they do not do the unlocking themselves. And today to my surprise after almost 2 weeks not including weekends my iPhone 5 64gb was unlocked and ready for use on any carrier. The 24hr unlock period first given was not fulfilled but with the support I've had in the emails gave me faith that it will be unlocked sooner or later and that my 160$ unlock with Fido will be fulfilled. In conclusion great service, great support, a bit slow but it worked. Thank you very much, and a special thanks to Stephanie.

Gat Umbo found this review useful

2 days ago

Reply from officialiphoneunlock.co.uk

Hi Wilber,

Yes sorry your Fido unlock did take a little longer than we expected which was down to the network server. Please accept our apologies.

Good

It is a good website to get unlock the phone

Ddin't deliver as promissed

First part of the service went quickly as well as deducting the money from my account.
However when it came to the reality check if they indeed did deliver it unlock failed.
I made a nice long message to them stating that I followed their directions several times and on several different computers with no luck. All I got back was
'RESTORE THE PHONE IN ITUNES WITH A NON NETCOM SIM INSTALLED'
Now I never use caps - caps = yelling!
And I had already stated that I had tried this countless times.
Secondly I get asked if it has been jailbroken which it hasn't been to our knowledge. All we know is that it was brand new in the box when we received it.
No answer to that after 8 days.

3 days ago

Reply from officialiphoneunlock.co.uk

The issue is your phone is not from the network you purchased for , it is from a different network , see apple database report below, the support team have emailed you this so please reply to them

Info : IMEI: 012161006564xxx
Serial Number: 880174HQ3NS
Part Description: IPHONE 3GS 32GB WHITE
Product Version: 6.1.3
Coverage Status: Out of Warranty
Coverage End Date:
First Unbrick Date: 26/08/10
Last Unbrick Date: 14/01/11
CTN: 24473663
Next Tether Activation Policy Description: Denmark Telia (TeliaSonera).
Lock Status: Locked

Very impressed!!!

Was a bit dubious in handing over my cash to an online unlocking company, so I did my research and found Official IPhone Unlock. I needn't have worried. A very smooth transaction. Unlocked within 48 hours. Perfect thank you

No issues!!!

Unlocked the next day!!!
Good communication

Thanks

İt is real,i tried and succeed,thanks :)))

Once good, once lousy....

I've used these guys twice, or tried to anyway. The first time was on a 3GS locked to O2 that I got as a gift...the unlock was a little slow, but still within the specified time...worked great. The second was trying to unlock and old iPhone 2 from AT&T in the states. This SHOULD have been easy, quick and cheap, but thanks to their rubbish payment system it was none of the above. Their system requires that your card is cleared thru either VISA or MasterCard, not at all helpful if you pay with AMEX: they take the card and the money but won't unlock the phone until you jump through some set of ridiculous hoops which takes days, or weeks, to get all the required proof that you are who you say, and all for 10 quid?!?!! I went to another company in the US and got it done in HOURS, not days. IMHO use them if you must, but don't expect them to be helpful or fast.

4 days ago

Reply from officialiphoneunlock.co.uk

We have fraud prevention in place to protect ourselves and customers.
Looking at your IMEI this was sent on the 13th ,as soon as you validated your order, and was confirmed to you as unlocked the same day roughly 6 hours later

Everything worked better than expected, and cheap too!

It worked faster an better than expected, an it was cheap and easy too!

Great service

Worked perfectly and saved me a lot of time and money.

Does what it says on the tin. Good stuff.

I was a tad sceptical as there are lots of unlocks but really they are all a bit of a bodge. This sounded right and did exactly what it said it would.

BRILLIANT

Absolutely fantastic product, my phone was processed within 48 hours. I had to contact this company prior to the unlock, I was dealt with proffessionally and nothing was too much trouble
First clas recommend 100%

Fast, good support, legit unlock(without jailbreak), good price and definitily recomend it.

Fast, good support, legit unlock(without jailbreak), good price and definitily recomend it.

Awesome!! its took 24 hours and my At&T iphone 5 was unlocked

Awesome!! its took 24 hours and my At&T iphone 5 was unlocked

Fast and delivered exactly what they promised

Have been trying to find way to unlock my phone for a long time. Used to use Gevey Sim, but after finding this unlock service I thought I'd give it a try as Gevey has been giving me a lot of complications and haven't been able to update my phone. I'm glad I used this service. It worked and was at a affordable price for my AT&T locked phone.

Fast and hassle free!!

As mentioned, the time taken for my network was spot on! I would only use Official iPhone Unlock for any more unlocks on iOS in future. As this was my first unlock with them, I didn't even have time to worry about this process.

Excellent Job

Excellent experience
They managed proficiently to unlock my iPhone 5
Upon that i bought another one and well do the same to unlock it with them only not with any one ells
Million Thanks

its bit expensive but service is good

its bit expensive but service is good.
i got unlocked with in 2 days. great Service :)

WICKED!

They have done the job in no time! Thank you so much.

Great service, no hiccups. Very happy to recommend.

The phone was unlocked promptly. I was also impressed with their security arrangements, my daughter arranged it for me, so she used her debit card. This was verified before the phone was unlocked. A great service.

Realtà good service!

I had some problem with money transfer... And i test a good customer service ;p

Excellent!!!

Excellent service!!! iPhone released me in 12 hours. Factory released!!!

This review has been reported to customer service by the company 6 days ago for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company 7 days ago for violating other Trustpilot Guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company 7 days ago for missing proof of purchase (only genuine customers can review a company).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Excellent Service - 2 Days for the full unlock of the iphone

Excellent Service - 2 Days for the full unlock of the iphone. Now the device is working perfectly without any consideration for current or future updates.

Happy, thank you

It did take a little longer than advertised but no complaints. Very grateful for the service.

Friday, May 17, 2013

Reply from officialiphoneunlock.co.uk

Hi John,

Just to clarify your Vodafone UK unlock took 3 working days , apologies if this was slightly longer than expected

Good job. In line with what i expected. Unlocked :)

Well, the job for what i paid was done. The customer service was a little poor but the unlocked was efectively done and for me thats a good job. One thing is that they could give more information during the unlock to keep up low anxiety in the customers.
Congratulations guys, keep going with the good work!.I will recomend this company.