One Utility Bill Reviews 

Jack was very helpful and informative, talked me through everything and found the best deal for me

I honestly couldn't fault the service I received from One Utility from start to finish. The whole process was incredibly smooth, straightforward and stress-free, with everything explained clearly along the way.

A special mention has to go to Reyanne, who was absolutely brilliant throughout. She went above and beyond to help me understand the different options available and make sure I chose the right product for my needs, rather than just pushing a sale.

Communication was spot on too. Any time I needed an update or had a question, Reyanne was quick to respond and always made sure any calls were returned promptly. It really makes a difference dealing with someone who is approachable, knowledgeable and genuinely happy to help.

From the initial conversation and understanding what I needed, right through to discussing the options, making the decision and getting everything sorted, the entire journey was seamless.

It's refreshing to receive customer service like this, and Reyanne is a real credit to One Utility. I've already recommended One Utility to friends and family based on my experience, and wouldn't hesitate to recommend them to anyone else lo

Avoid if you want working utilities, or any real support

I picked One Utility Bill because I was moving internationally and they promise everything will be "set up from the day you move in." Three weeks later, I can say that promise is false.

Day 1: No internet. My dashboard said an engineer would come the next day. Day 2: The engineer arrived, but my modem hadn't been delivered yet. Day 3: The modem came. I followed the instructions exactly and tried for two hours. Still no internet. Because my account runs through One Utility Bill, I couldn't contact the internet provider directly. Every problem has to go through a company that doesn't solve them.

When I asked for help, they said they had to run tests on my device during their working hours, so I had to take another day off work. The specialist was rigid and showed no interest in helping me. The call ended with nothing fixed.

Someone then followed up and said my case would be escalated. Before anything was resolved, they asked me to leave a positive review. I was appalled.

When the tests finally happened, they had me repeat every step I'd already tried and told them about. Then they said an engineer would need to visit "at a later date." By then I'd been without internet for five days. They sent an emergency 4G router the next day. By the time it arrived, I had fixed the internet myself, and they wouldn't cancel the delivery. Earlier this week, I received an email saying I'd be charged 125 GBP for this router - the one I never used and asked to cancel.

Three days later, I was told an engineer was booked for the next day. That was 11 days after I moved in and 5 days after I'd fixed the problem. They had ignored every message I sent asking them to cancel.

After all this, I got a second request for a positive review.

On top of that, I've had four phone calls, the latest one today, pushing me to add "unlimited energy" to my bill for an extra charge. I've told each caller that I'm a single person living alone and don't need it. They aren't listening. They just want to sell.

I regret signing up. This looks set to be a long, frustrating relationship for the rest of my tenancy. If you're thinking about using One Utility Bill, don't. Set up your utilities yourself. You'll save time and stress, and probably money too.

Had a conversation with Roisin and she handled my query professionally.

I set up my utilities account with them yesterday and Corey was brilliant explained everything clearly and concisely. I am however concerned after reading the very few 1 star reviews whether I made the right decision or not

Great service today from callum he was very helpful and awnsered all my questions

Spoke with Femi after not receiving a call for my original appointment which did throw off my day a little.
Femi was fantastic, explained everything clearly. Gave me all the options and asked about whether or not I had chosen an internet provider. I give Femi a 5 star for his customer service.

Absolutely amazing experience with Pete I must admit at first I wasn’t going to upgrade but Pete definitely convinced me he’s a lovely bloke to talk to

Very helpful and even got me a better price. Thanks so much.

I hadn’t heard of One Utility Bill until very recently. However, first my curiosity and then my skepticism gave way to approval following my interaction with their customer representative. I very much appreciated the way she talked with me and gave me a rundown of what to expect from signing up with them. Many thanks.

Jack was friendly and efficient, made the whole process straightforward. Thank you!

Had a amazing conversation with Tim very good with advice and next steps truly went above and beyond for customer service 👏

Shanto was really easy to talk to, enthusiastic and helpful. Made a usually stressful process, very straight forward and just that little bit easier.

I was given a quote for a monthly payment of ~295 pounds/month on a 1 year contract for 2 people to get our utilities covered(electricity + water). We have never paid more than ~180 pounds/month even during the coldest time of winter, with rest of the year usually averaging 135-150 pounds/month. When I told this to the salesperson he kept on trying to extend the conversation and would not take my concerns into account at all, obviously just trying to hit sales targets because judging by the bill we had in the mail, the previous tenant at the property was getting shafted by them.

Since this is a property that is near university, a lot of their customers are probably students that don't know any better of what the actual billing cost is, so they believe the sales people calling them. The trick they try to use is that you're only allowed to take them up on their offer if it's before your first month of billing, so that you don't have any way to compare the actual cost of utilities to what they want you to pay them. They try to create a sense of fomo(fear of missing out) in the customer because it appears as a limited time offer.

We are starting a subscription Laura walked us through it all and she was a great Help and answered all my questions

Brilliant experience with Kieran Gibney!
I recently spoke with Kieran from One Utility Bill and was really impressed by his customer service. He was friendly, patient, and took the time to explain everything clearly, making a potentially complicated process feel incredibly straightforward. It's rare to get such helpful and genuine service these days. Highly recommend! Thank you Kieran

Excellent service, clear details, and a very helpful chap on the call!👍😀

So my daughter has signed up to one utility to give her peace of mind for her first flat. Sadly, one utility seem incapable of setting up the internet for her despite her numerous calls. They even tried to say the box she needs is in the flat next door! So, given she works in cancer research and coordinates biopsies, she cannot undertake evening work to process without the internet. So, she keeps being fobbed off. Frankly, of this is the customer service when something goes wrong, id avoid.

Stacey was very helpful, my query was resolved quickly and easily.