Ok after some stress, an email and 2 phone calls I have a hotel confirmation number (which I have also confirmed with the hotel directly). Great deal I just wish it has run a bit smoother however once this issue was highlighted it was dealt with promptly by onhotel.com. Anyone booking with this supplier just make sure a week or do after payment call the hotel directly to confirm the booking!!
DO NOT book with this website!!
I booked the Shangri- La in Sydney Australia April 2013 through Onhotels.com. The funds for the entire booking amount were immediately frozen. Onhotels then emailed me to advise that the great deal they advertised could not be confirmed as the Shangri- La had since sold out of rooms (even though other websites were advertising rooms available at this hotel).
I then phoned Onhotels to organise another hotel, at that time i was advised "there were no other 5 star hotels available" they suggested a 4 star hotel which was significantly cheaper than the first booking. I was advised by Amneet that the difference would be refunded to my card. NOT TRUE - they then went ahead and charged my credit card a second transaction for the 4star hotel.
So my card has been charged with 2 bookings. I have made several calls to the company and sent several emails with no resolve, seems there is no customer service manager or anybody else other than AMNEET to speak with. Amneet simply insists that there has been 2 charges made. Despite confimration from my bank and proof of bank statement that the 2 charges have been made.
I have referred the fraudelent second charge to my bank
Anesa found this review useful
I used onhotels 3 weeks ago for a booking in Florence and saved £60 on my 2 night stay. Worried that it might be too good to be true my anxiety was dispelled after contacting onhotels customer service. They gave me a 'hotel' reference number for the booking which I quoted in an email to the Hotel in Florence who in turn emailed me back to confirm the reservation. It seems Onhotels use a world booking wholesaler, GTA, who are able to negotiate discounted rates for cash up front reservations. I have just booked another 4 star hotel in Verona and saved £70 compared to the advertised rate with every other online vendor. What's not to like !!!
I found this company during a web search. They had a good price on accommodation at Planet Hollywood in Las Vegas, so I tried to book online. My bank would not permit the transaction to go through so I contacted Onhotels online assistance. Despite them being based in London, I received fantastic support from Anastasia. She even phoned me here in Australia to ensure that we were able to put the transaction through. Her service was outstanding!
To complete a great experience I had no difficulties with the booking when I reached Las Vegas. I will be using this great company again!
I have used Onhotels.com a couple times now. I found it easy to search for hotels and the prices were competitive. If I require a hotel in the future I will see what deals are available on Onhotels.com
I work away from home one day per week and I have used Onhotels many times as it gives me unbeatable rates at one of my favourites hotels. However, approximately 50% of the time, the hotel seems to be unaware of my reservation, causing a delay at check-in. I often make last minute bookings, so am prepared to put up with a little inconvenience for such great prices. Be sure to print out your hotel voucher! Also I wish they would issue VAT receipts.
Very good hotel. Excellent breakfast. Good location, close to the Hauptbahnhof and S bahn. Very good and friendly staff. Excellent restaurants in town, one almost next door to the hotel. good bedroom, TV, on suite etc.
Efficient professional value for money and trusted
Onhotels provided a great service and sorted out a problem with my booking very swiftly, it's not often you get an immediate response to emails which Onhotels did much to my surprise, it's the first time I've used them but will be doing so again.
First time I used Onhotels was after a comparison search in trivago, the website is very easy to use and within a few clicks the booking is made. Now I am a regular customer and I never had a problem with y bookings. The hotel database is huge and as a travel a lot between Europe and United States I always consult their rates. Once I had to modify a booking and the customer service was great and very fast sorting it out. It’s a very reliable website.
Have booked the hotel via Onhotels.com at very good rate then missed the flight and next day canceled the hotel stay. Was worry that will loose all amount paid but actually was charged for one night only. Thanks a lot to Onhotels! Will recommend to use this service to everybody.
i would recommend this hotel .
It was good value , meals for breakfast were good
Staff tried every way to please
I use On Hotels as they tend to have some very good rates for a couple of hotels that I like to use.
I would prefer an eaiser filtering system (I use Hotels Combined a lot for this reason) so that I can filter things like area within London, Parking, Gym. Proximity to tube stations would also be handy.
Well I had this trip to Las Vegas planned for weeks and at the last minute my ride cancelled. Thinking that my dad had just retired, I decided to transfer my room to him and my mother. I contacted Onhotels.com and by the next day the room had been transferred. My parents arrived and had no trouble checking in. They had an excellent time and encouraged me to book them a trip using Onhotels.com anytime.
Had a good experience at the New Hotel, Allées Gambetta, Marseille. Very well situated near the centre, the station and the harbour. Room was a good size and well soundproofed. There was air conditioning if I had needed it (I didn't - unfortunately the Mistral was blowing!). A very good breakfast (served till quite late for those not in a hurry) and pleasant staff. Recommended!
I've used OnHotels.com many times and always found them reliable, trustworthy, easy to use and offer the best prices around. The choice of hotels throughout the world is amazing. I cannot recommend this company high enough.
Its ideal location in the heart of Nice. Very nice lobby. Persoonal friendly. Lovely breakfast. Very comfortable rooms with a French balcony. tea set and mini bar. cozy and warm bathroom.
Many hotel booking chains have now sprung up but I have used OnHotels frequently. Not only do they have reasonable cancellation terms, but there offers are often the best and nearly always include a breakfast, which is a considerable saving if you are a couple.
I have recently found your website and love the fact of how simple it is to use. The only problem I have encountered is when I first used the website to book a couple of colleagues into a hotel in Liverpool, the hotel didn't have their names on check in. Luckily I had asked my colleagues to print out the voucher and they were then able to check in. Because they were pleased with the hotel I used (apart from the little 'hick up') I have continued to use the website and hotel in question. I will definitely continue to use this website when booking hotels for colleagues.
I have used Onhotels for a few years now and have never had a bad experience. I travel overseas throughout the year to many different countries as part of my job, so I use their service regularly. It is by far the best one-stop shop to find a great value hotel room wherever and whenever you need it. I used to spend time checking other sites in order to make sure I got the best deal, but Onhotels is always competitive, is such an easy site to use, and has such great choice, + they always seem to be there and happy to help if ever needed, so I rarely use anyone else now.
Used this site on numerous occasions. Anytime I have used comparison sites this site always had the best deal. It is so easy and quick to book your hotel and I've never had any problems.
In common with some other reviewers, I had some reservations about whether or not to trust this company, as I had never used them before and the price was so much cheaper than anywhere else online that it seemed too good to be true. However I need not have worried, the booking was really easy - when I had a question I used the online chat support and got an instant and clear answer (outside of normal office hours) and I'm pleased to report that my hotel booking was exactly as described. I got a brilliant deal and a great service from onhotels and I would definitely use them again. I accept that some reviewers may have had a different experience to mine but personally I was delighted with this company and would recommend them to anyone. Thank you onhotels!
I had spent 3 days researching hotels and nothing was within my budget unless I was prepared to be miles away from the city center. One click on Onhotels and I found exactly what I needed at a better price than I had anticipated and close to the city center. I had a minor problem with my payment but received an email immediately letting me know that they were aware of it and sorting it out. Couldn't have asked for better customer service.
With the help of Onlinehotels.com I could book a well located hotel next to the Bergamo Airport with free parking in an enclosed area, comfortable rooms, a good restaurant and a sumptious buffet breakfeast for every taste. The hotel rating and description were of great value.
We booked through OnHotels, for a stay on the 21st September 2012, at an Excellent Hotel in Birmingham.
Unfortunately our stay was unsatisfactory....
We contacted said Hotel, who IMMEDIATELY e.mailed to confirm apologies & that they would confirm to OnHotel to REFUND us in full.
I notified OnHotels of this & they said they would process this as soon as Hotel confirmation received. I then had to ring back a few times as nothing had been done & they back tracked, saying it was their 3rd Party Supplier who would be refunding, not them..... OnHotels then told me if I was unhappy with the speed in which this was taking " I could always Phone the 3rd Party Supplier IN SPAIN"................ EXCUSE ME ??????
It is now 2 full weeks since our stay & I've chased again, to no avail. Apparently it is All the 3rd party suppliers delays, nothing to do with OnHotels.
Well I am sorry, but as I said to OnHotels earlier ( fortuitous that this review was asked fro today )..... I would post a review on here & have already contacted the Hotel concerned to advise of OnHotels Lack of Customer Care or Service.
Our CONTRACT was with OnHotels, The voucher we presented to the Hotel for our stay, was from OnHotels & as such they need to Honour their side & refund us our money ( who & how they get their monies back from - is their issue not OURS !! ). OnHotels holding our Refund is Paramount to THEFT !!!
To reply as a company, please log in to your business account.