Totally Incompetent

I had 2 failed laser surgery procedures with optical express and on 3 occasions they provided me with prescription glasses.

On all 3 occasions the glasses were not fit for the purpose and I had to make other arrangements to be able to see!

Buying glasses can be quit a big investment so Mae sure you don't waste your money

Good luck getting your money back

Ordered a pair of Hugo Boss varifocals was told ready in a week, three weeks later I phoned them and was told they were ready (this should of rang alarm bells as they couldn’t be bothered to tell me) went to collect and couldn't believe how bad they had made them. One lens was twice as thick as the other even though my prescription is the same for both eyes, they gave me some bull about 2mm pupil difference. I spoke to another optician who laughed and told me it was rubbish. Went back to OE and asked for the £250 deposit to be refunded to my card they said they can’t do that and I would need to APPLY to customer services for MY money back and it would take about a month to go through....Well after 3 months and the threat of legal proceedings I have finally got my money back.
Shocking horrible lying dishonest company in my mind they are no better than crooks
Avoid at all costs

P.S. My credit card company said without written confirmation from OE that they will refund me there's nothing credit card company can do....Trading standards said that's nonsense Card company are liable for refund.

Jim Northcott found this review useful

Awful, Dishonest, Lie after Lie, Terrible customer service

Went there for contact lenses on 5th February 2011. Had test done, set up direct debit and was assured lenses would be ready in a few days. 3 weeks later, nothing. Went to shop, told I needed another eye test, told lenses would be sent out in post. 4 weeks later - nothing. Went in to shop, was given a "close match" to see me over and lenses would arrive in a few days. 6 weeks later, nothing. Called shop, told lenses would be sent out. Nothing yet again. Called by contact centre to say my eye tests was due. Explained to them I had had an eye test. Called by "Susan" in George Street branch to come and get an eye test. Arrived at shop, explained I have had eye tests done. Promised lenses would be sent out in a few days. 2 months went by - still no lenses. Rinse repeat, same old bull about lenses needing to be ordered. More excuses about the lenses needing to be "made to order" by the manufacturer by Susan in George Street YET AGAIN. Assured they have been ordered. Go into shop, "Oh we have to order those in". Given set of trial lenses to see me over. Again weeks later - still no lenses. Susan YET AGAIN. Visit store - oh sorry, we need to order those. Check online, I can get the same lenses ordered next day. No special prescription. It is now 18th August, 2012 and I have had a total of 3 pairs of lenses, dozens of trial lenses at the INCORRECT prescription. Optical Express have been taking a direct debit from my bank account, I have had 4-5 eye tests, Susan from George Street has told me 8-9 times she has to "order my lenses". Visited the shop 15-20 times. Told lies every single time that "they are on order". Today, called shop again, told that "Susan has been off for some time" but explained to the shop I spoke to her a recently. Er.., she has them on order, er...she's not due in till Monday. "Why can't I have my lenses?" "Er...the manufacturer has to make them specially." "No they don't, I can get them next day online for my prescription". "Oh"...Silence. More lies.

Extremely poor service on specs

I know a number of people including me who will never darken their doorstep again for spectacles.
Poor service, incorrect glasses, wrong finish on glass. Finally abandoned the glasses after 3 months. Don't waste your money.