OVS Reviews 

service and character

Package arrived torn open and half of the items were missing. So far OVS has done nothing to solve this.

Not good so far.

Hey! So I placed an order with you and it was supposed to arrived last Friday; but it hasn't and I am not having response from you nor update from the transport delivery agency.

You are not sticking to the terms and conditions you yourself fixed and made me pay for.

I demand an urgent solution or I'd be forced to go on with further legal measures.

Order No.: 10046405

Hope to hear from you soon.
Thank you

Absolutely unacceptable return experience. The courier never showed up for the scheduled pickup, the return label provided could not be processed at Punto Poste, and after calling customer support I was told a mandatory “CP code” was missing — a code that does not appear anywhere in the emails or documents sent by OVS. I spent an absurd amount of time being bounced between OVS and Poste Italiane with no actual solution and extremely poor customer support throughout. Completely frustrating and unnecessarily complicated process.

The OVS store located within ChorusLife Bergamo offers a very positive and reliable shopping experience, especially for visitors staying in the surrounding area.
Having visited this location multiple times, the overall impression is consistently strong. The store is well-organized, clean, and easy to navigate, making it a comfortable place to shop for everyday fashion. What stands out most, however, is the quality of customer service.
The store manager provides excellent support and sets a high standard for professionalism. The employees are approachable, helpful, and clearly motivated to assist customers. Even during busy moments, there is a visible effort to maintain a welcoming atmosphere.
That said, there is one area that could benefit from improvement. Some staff members have difficulty communicating with English-speaking customers. Given the store’s location next to a major hotel and an internationally recognized arena, spa, and event center, this becomes more noticeable. With many visitors coming from abroad, strengthening English communication skills would significantly enhance the overall customer experience.
Beyond the store itself, the wider ChorusLife area adds considerable value to the visit. The parking facilities are among the best in Bergamo, with ample space and a very well-managed system. Security is also a key strength, with guards present throughout the area, contributing to a strong sense of safety both for shopping and staying nearby.
In summary, this OVS store combines strong management, helpful staff, and a high-quality retail environment. With some improvement in English communication, it could easily match the international level of the surrounding ChorusLife development.

The Onlineshop has great support in all matters. Additionally, fast delivery and nice products!

I had a very unpleasant experience at an OVS store. I was publicly accused of stealing, despite the fact that I had not left the store nor attempted to pass the checkout without paying.
I had placed an item in my personal shopper while continuing to browse — which is not a crime.
The staff addressed me in an aggressive and humiliating manner and even asked about my nationality, making inappropriate remarks after I answered. This felt highly unprofessional and discriminatory.
I eventually paid for my items in full. Only one employee later apologized.
I am deeply disappointed by the lack of professionalism and respect. I hope OVS takes customer treatment and staff training more seriously.

Even 1 star is too much for them.
I've placed an online order. Have waited for a month and haven't received it, customer service said UPS lost my package, however, UPS's tracking information says that the package was returned to the sender. They've issued a refund without my concent, I just wanted my order. Guess what, however, after more than a week, I still haven't got my full refund. The online experience is beyond disapointing!

Staff at Vatican branch continued to talk for 5 mins in front of the till without serving. When I asked if the tills here were closed the assistant said no pay here but her and her colleague continued chatting for 3 mins without serving and no rush to get behind the till to take my payment. Customer service and care is not a priority but a chore.

very rude behaviour they didn't open the door to me because I was with my labrador dog!!!!they could open the door and tell me that is not possible entrance with dog!

I like some of the items at the store, but the rude and unwelcoming behavior of the staff makes me reluctant to return. While I was speaking to them in English, they assumed I didn’t understand Italian and insulted me, which left a very negative impression

The ambiance is inviting, and the staff are super friendly and knowledgeable. I was searching for a new wardrobe for a trip, and the team helped me pick out versatile pieces that can mix and match effortlessly.

The quality of the clothing is outstanding, and I was impressed by their selection of both trendy and classic items. The fitting rooms are spacious, and the mirrors make it easy to check out how everything looks. I ended up leaving with several outfits that I can’t wait to wear on my trip.

Love people not the level, but in reality it's full of racism

The staff Nikla was extremely rude to me while I was trying on clothes this Saturday. There was a long line in the women's fitting room so I went to the men's empty fitting room and she yelled at me!! Literally strode accross the store to yell at me very rudely. Later other women did the same and she was nice to them but continued being vey rude to me, saying mean things and insisting that what we did was wrong, when there were other people doing the same that she was being nice to! She even came up to me while I was in line to pay to continue arguing with me! She raised her voice and yelled more at me and kept interrupting me, touching my arm and raised her voice even more. It was truly a terrible experience

Ordered for more than 300 euros. Paid 10 Eur for express delivery. Different delivery date announced at payment than in the order confirmation mail (3 days later). Even that they were unable to respect. Goods arrived in 3 different boxes, the last one arriving a week later than I was promised.
3 items are still missing 3 weeks later, no word about missing items of my order.
Customer service replied to 0 out of my 5 mails. Express delivery fee never reimbursed, so I paid for something they never serviced, which is stealing in my world. I do not understand why this company pretends to have a customer service team.

After waiting for twenty minutes at the cash, with only one salesperson working, they finally opened up another till, only to have the rest of the line behind me run to the second cash. An elderly woman had been waiting in line in front of me and it should have been her turn. When I asked why the cashiers do not say anything, all they gave me were excuses about how they can't do anything. Lame excuses to simply not enforce what they had actually said, "La prosima client" Very poor customer service at the OVS Saronno Piazza Liberia.

They took my money for items that were out of stock and now they will not respond to any emails or calls.

I ordered two items from this website. They took my money. Then emailed me a day later saying that the items were no longer available and they sent a new receipt showing they didn’t take any money from me when the deducted balance on my card says differently.

I WANT MY MONEY BACK.

Don’t go near this company. They are apparently “active” for customer service Monday to Friday 9-6pm but it is Friday today and the chat is “unavailable”.

This company is a scam. Please save your money.

GIVE ME MY MONEY BACK.

Nice quality clothes,sadly terrible service. Last year, I ordered online with them and the order came very late and I was sent the wrong sizes of the items I ordered. I made another order with them a month ago and my order still has not arrived! I write them every day and it is always a different person who is telling me my package will be delivered by the end of the day. I am going to have to fight for my money back. They are terrible and it is strange because they are a huge, commercial shop in Italy and their website is nice and organized-not shady looking at all. Looks can be deceiving for sure!

I placed an order more than two weeks ago (which should have been delivered in the first week) and has not even been processed. no update! the page to contact support does not even open. TERRIBLE! DO NOT RECOMMEND