parfumdreams Reviews 

Scammers or thieves but definitely the worst customer service I've ever encountered. Evri lost my order. Emailed them many times. I was ignored then told would have to wait for an investigation even though evri confirmed in writing and on the system they lost it. I asked for replacement they ignored me. Finally they agreed to refund but they never did and now I need to file an investigation against them with the credit card company to get my money back. Worst service ever. Do not waste your time its too much bad service and they stole my money and stop responding. Shame on you. Terrible horrible company please avoid and buy from someone who won't cheat you.

Terrible packaging of order and not less terrible and disrespectful customer support. My order was not properly packed. Makeup powder items were just thrown into the carbord box without any bubble wrap, pap or plastic protection. As results three powder blushes came completely shuttered and unusable (30% of my order and price I paid).Also all other packaging got destroyed (covered in pink powder)Customer support called it "minor damage and offered 7% refound. Which is totally unacceptable, because it doesn't even cover one item.

Arrived within 5 days despite the Cyber Weekend rush which I think is good. Yes, they use evri - but so does everyone else. Luck of the draw with your local driver I guess.
One thing I would note is that they generate shipment labels a few days before actually handing it over so I did panic a bit at first as tracking didn't update for a few days. Also there is a delivery estimate in the initial dispatch email which is easy to miss near the bottom.
However, it arrived on time and at a good price so would definitely use them again.

Bad experience. Bad customer service.

I ordered aftershave in Sept 2024 EVRI stated they delivered it and had a picture of teh parcel outside my close door when I arrived home 5 hours later the parcel that they say was in a "safe place" was gone and they wont do anything to assist they said "its been delivered we have proof" - no pal you have a picture I have no aftershave and out of pocket £70. Will not be ordering from here again and EVRI are a shower of shite also.

I placed an order with Parfumdreams a few days ago, which included 37 items. However, only 32 items were delivered to me, and I sent an email with proof, including photos of the box I received and the number of items that arrived. I spent over £600 on this order. When I contacted customer service, they refused to accept responsibility for the issue. Despite my request to check the CCTV footage from their warehouse or contact the courier, they ignored my concerns.

I would not recommend this company at all. It seems like a scam, and the customer service is terrible. I’m extremely disappointed with my experience and won’t be shopping here again.

This is a scam and crime they didn't send me perfume

NEVER AGAIN: They cancelled my order from Switzerland and didn't reimburse the amount paid. They keep ignoring my e-mails. Stay away!

Parcel arrived missing an item. Contacted them about this and they failed to reply within 72 hours, which I thought was a fair amount of time to wait. Then I sent them messages every day, only to receive a patronising message about only using the 'original' email, which I assume was meant to mean their response to my original issue, problem was they never replied to it!! Not very good customer service! Certainly won't be purchasing from the again, lower prices seem to mean missing items and no responses when highlighted!

Order Number: 150532834

I ordered the Hugo Boss - The Scent (100ml spray) on September 26th, and it arrived on October 1st. I want to share my positive experience with Parfumdreams.

Contrary to some negative reviews claiming it’s a scam, I had no issues whatsoever. This is not a fake website, and the products are genuine. I tested my fragrance immediately upon arrival, and it smells just as it should.

Considering it shipped from Germany to the UK, I don’t find a delivery time of just over a week to be long at all. I would definitely use parfumdreams again in the future.

The packaging was excellent, and they even included two free samples. I really have no complaints and can't understand the negative feedback others have shared.

Highly recommended!

Despite numerous emails including photographs of supporting evidence and eventually a phone call to the hard-to-find 'customer services' 0800 number, I have still not received a refund. The box which was supposed to contain a 50 ml spray of Sisley Eau de Campagne, contained only two sample sachets of Biotherm face cream. Terrible customer service

They sent me missed product

no refund and order was cancelled by them. over 100 euros lost is a lot of money for a student

I was a bit hesitant to use this website because of the negative reviews, but the price of the product I ordered was so convenient that decided to give it a go. I used PayPal though, since they will refund your money if you don't receive your order, etc. I'm pleased to report that everything went well, no issues with my order, which arrived on time and as expected.

You cannot hate them for those amazing prizes they have. But the fact that the delivery took almost 2 weeks makes it a bad experience. I mean I fully understand if they just could ride in the delivery time that it could take two weeks, but writing that it takes 3 to 4 business days, that’s not fair. But the parcel came undamaged and everything was fine.

Bought a perfume for my daughters wedding. After only using a handful of times the nozzle has broken off so can't use. Still have a full bottle which I can't get to. Emailed them twice and third time asked to be escalated to a manager after two unsatisfactory replies. Doubt I'll hear anything back so have wasted my money. Ironic that I am happier with my 'dupe' perfumes than the one that I splashed out on for a special occasion. Saying that I wonder if it was old stock as scent didn't last very long.

I ordered from here and got two perfumes. They took a bit of time to arrive (around ten days) but siginificantly cheaper than anywhere else. Products are genuine, you just have to wait longer because they're coming from Germany. Royal Mail Tracking was provided and they arrived today. Very happy all in all

Received a fake product, does not look or smell remotely like the real deal - don't waste your money!!

Fake good reviews. Fake perfume. Fake trackers. Everything about this company is fake. They’re not even based in the UK when you call them. It’s diverted to overseas as you can tell with the dial out. Seriously - spend your money on real products. Not fake ones that don’t smell the same or last. And they’ll say it’s not fake but I can promise you, they are. Don’t believe the fake good reviews or their lies and fake terms and conditions

So, living in Spain I ended up buying through the Spanish website which unlike the German and British versions strangely seemed harder to navigate! Anyhoo, I found my products, utilised my discount code (thank you!) and made my purchase. I then had a few conflicting emails about shipping and such however after taking to Facebook I was answered directly and everything arrived as planned. Thanks for fab communication and products. Will use you again! Also, keep those discount codes coming hahaha