Party City Reviews 

bought foil helium, lasted ONE DAY. Bought the party city brand and brava brand. Party city brand was $2 more. Went back to return them and of course it was a no. My daughter’s birthday had deflated balloons dragging on the floor.

I ordered a toddler costume online from Partycity store #827 - Fairview Park Commons on June 18, 2026, with an estimated delivery date of June 22. Unfortunately, the order wasn't shipped on time. When I contacted customer service, I was told that Canada Post had not picked up the parcel until July 3.

The package finally arrived on July 8, more than two weeks late. While the outer shipping bag was sealed, the costume bag inside had already been opened and was torn. On top of that, all of the costume accessories were missing.

Overall, this was a very disappointing experience. The delayed delivery, lack of accountability, opened packaging, and missing accessories made this purchase frustrating. I expected much better quality control and customer service.

We ordered balloons for my daughter's party. 4 we brought in. The rest we bought from them. The 4 we supplied- they popped one, 2 had no helium and wouldn't float and the one good one they didnt tie the sting on properly so as soon as I exited the store it flew away. The best part was how happy the associate was to tell me "you signed a waiver so you cant do anything. 4 times she told me that. You cant do anything. I can boycott and I suggest you do the same.

Heads up to anyone shopping at Party City Langley - bought my child a child size Grinch Costume earlier this week. Got it home and took it out to find a large adult size costume with completely different writing (see pic) inside the bag. Frustrating but no big deal and went to take it back today for a refund. The “store manager” argued with me for about 20mins that he wouldn’t refund me for their incorrectly packaged item. Specifically told me it was my job to open the packages and make sure I was getting what the package was labeled as. He wanted to give me store credit - which after not apologizing and offering to refund (standard good customer service) I said no because I honestly don’t want me money tied up on a store credit I don’t need. Finally after pressing him over and over for a refund (about 20mins back and forth where he acknowledged the item was incorrectly packaged but it was my problem for not opening the package and checking) he did give me my refund, but only after being snarky and rude towards me. Moral of story - buyer beware at party city and this scammy behaviour and their awful customer service.

Fake fake fake I was blocked so the .com party city don't exist or something strange is going on there .Ca I think it was I actually could see so NOT the same ...

The images they put on their website are all AI the product I ordered looked like thick woolen knit, when it arrived it was like a sweatshirt, with a woven print on it.... nothing like the photo at all. I was gutted as it was expensive, which was why I thought it would be good quality. I paid £35 pound for something that in their words were a cosy knit mini hoodie.... the word says KNIT it wasn't it was cheap sweatshirt material.

We purchased 12 helium balloons 2 days before Thanksgiving day. And on the main event day (Thanksgiving), 3 of the balloons already fell off on the floor. The quality is bad and pricey. Would not recommend this place.

Awful. The hair spray didn’t work and just made a mess, terrible stock of items and never a good place to look, it smelled like smoke and it looked disgusting not coming back.

They say everything is being shipped but will not answer emails and NOTHING has been shipped. I tried checking for reviews prior and didn’t see anything but now Im seeing the reviews.

No wonder their going out of business. The advertise a stand here for $10 and charge me $31 . on top of that they charged me full price for almost everything even though it was supposed to be 75 to 90% off . Tried calling customer service and they kept hanging up on me . Finally Contacted customer service they just gave me a runaround and refuse to help me . Scam artists.

Worst experience coming here. Came to pick up balloons for my son’s birthday on behalf of my wife, while trying to find our balloons while a supervisor by the name of Brooklyn got annoyed and started showing attitude. After they had made a mistake on our order, they did not want to rectify the issue or take accountability for anything, instead Brooklyn started making snarky remarks under her breath and everytime I tried to call it out she showed more attitude. She got so angry at one point she popped one of the balloons out of frustration, never will I return here and bring any further business to such angry and negative people.

Never had an issue shopping here ever. Great place to if you need party or costume supplies. Recently the cashier found solutions for my specific requests I never would have thought of on my own. Very helpful

The lady at the register wasn't very friendly. I had to make a return for something I bought the day before and she almost didn't accept it....

I placed an order to surprize my son with a deluxe balloon package for his birthday for January 13. I called Party City every day talk to different people to make sure for correct deliveries. Not only wasn’t made ruin the surprise and make me miserable. I WILL NOT ORDER AGAIN and please who reads don’t order with them they will ruin your day.

Leave a zero if possible. Would not accept an unopened return. Said only had 7 day window. It was bought for volunteer fire department and we are 3 hours away so hard make special trip to return $100 item. No wonder going out of business. Local St. John’s manager very hard nose as well. Buy online somewhere else next time. Trying shop local but doesn’t work out.

Go woke, go broke! 😂😂✌🏻

my kids love this place but not my wallet

Party City in Orange, CT.

I had a Halloween party to go to on Saturday October 26th. I ordered a couple things to make up a costume from a different on-line only company and eventually realized I was not going to get what I ordered in time for that party.

So Friday night the 25th, I went on line to see if I could purchase something local and hopefully pick it up the next day before leaving for the party.

I wanted a mask, a long dark cloak with a hood, and maybe some dark gloves. I found what I needed except for the cloak. Instead, all I could find at Party City on line, in place of the cloak, was a Black cape, so I included that in my order since it was so last minute. I paid for my order on line the night of the 25th.

The next morning I went to pick up my order at Party City, but first, I figured I'd go to Spirit Halloween to see what they had in stock. Sonofagun, Spirit Halloween had the exact cloak I was looking for. I purchased it figuring I'd pick up everything at Party City, and since I was in a hurry, I'd come back on Monday and return the cape, since the cloak was so much better suited for what I wanted.

The party went great, and the following week, I went back to Party City to return the cape, which had not been opened at all.

They wouldn't let me. Only exchanges. Say what?? The package wasn't even opened.

PC: "No returns after the 24th"
ME: "But I just bought it on the 25th"
PC: "It says right on the receipt, no returns after the 24th. Only exchanges"
ME: But your website said you accepted returns, and I did not get your receipt until AFTER I made my purchase"

Finally, after going around and around, I had the manager come over. Then she and I went around and around. Finally, she relented and gave me my refund, but probably only because it was crowded and there was a line behind me.

But how unethical is that?? To tell customers on your website and they can exchange or get a refund, but then, only AFTER the purchase, tell them just exchanges. I would imagine it's actually illegal.

"Sure, we'll give you an exchange or a refund, whichever you prefer. That's be $40.00. (Get's paid) Thank you very much. By the way, you can't have the refund".

So that's my Party City experience. I'll never step foot in that store again.

Always check for manufacture packaging date. Bought makeup package from party city. It's now Halloween morning and tried to do my son's makeup. The makeup is dried out. Tried to use water and that didn't work. Looked for a best before date, only to discover it was packaged in May of 2023. Don't buy makeup from a place that recycles products that spoil, from year to year. I don't have enough time to go buy proper makeup now so he will not be dressing up as we have run out of time. Thanks party city. Never again.