Perfumania reviews

Perfumania reviews

Acceptable
6.3
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
7 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great company.

Great company.
You can recover some of your money spent for the purchase. To do this, follow the link and register online Extrabux
Cash back 9,5% http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Undesirable place...

Awful experience to see managers mistreating employees!
The assistant manager Claudia Quintana was mistreading employees in front of my self and other clients, so I express to her my dissatisfaction for her conduct but she started getting rude with me. After such poor manners I asked for the manager a small old lady and was more of the same thing. What a ghetto place!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Employees not very knowledgable

I called the Perfumania at the Folsom outlets and asked if they had Sensuous Nude for a Christmas gift for my wife. They said they did so I went in to get the perfume. I again asked the woman at the counter for Sensuous Nude and without hesitation she grabbed it off the shelf and handed it to me. She seemed more concerned with trying to up-sale me on some lotion then making sure the perfume was right. After I gave it to my wife for Christmas, she realized right after she had sprayed it that they had given me the wrong perfume. It was a different Sensuous perfume. When we went in to return the product with the receipt they told us that it could not be returned because it had been used and that they don't even carry the perfume she wanted and had never heard of it before. They refused to return it and gave us the district managers phone number. If it had been our fault I would understand there no return policy. But this mistake happened because of the lack of knowledge of their employees and they should have tried to make it right instead of basically shrugging their shoulders and saying sorry. Sorry doesn't get my $75 back or the perfume my wife wanted. We will never go back to any Perfumania again. If you do make sure you double check everything you get.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fast shipping

I shop here for Christmas gifts, they ship fast and the prices are very reasonable.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perfumania Customer for life.

I am surprise that the is even a fault with this company. The BBB has awarded their customer service since they have been in Business. Sorry about your experience. It sounds like maybe your computer stored this infomation. Because how do you explain them shipping to the last address unless you entered a new one. Just deny the charge with your credit card company. I have never had a problem with them everyone I know love to shop with them. Better luck next time.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very unhappy with experience

I spent over 100.00 on perfume and they shipped it to the wrong address. They lack customer service skills in dealing with customers who are not satisfied with their service. They are quick to put the blame on you and not so willing to assist their customers in order to keep repeat business. I was told that they ship to the last address that you shipped to on your prior order. This was a Christmas gift for my mother in law. Now she is getting over a hundred dollars in perfume from me. This business does not have any type of notice on their website advising that your order will be shipped to the last address that you shipped to. I shipped at Christmas for a gift. How am I supposed to know that it will go to another address and not mine. It does not tell you that. Buyer be aware.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

not happy with site or experience

I wrote to the company after my shipment arrived. No response. I thought I was ordering a refill as shown, but a very small bottle was shipped instead. Won't want to deal with them again.

Is Perfumania your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Perfumania Details

About this company

Large selection of best selling discount designer women's perfume, men's cologne, fragrances. Free shipping offer, samples with purchase.

Visit Perfumania

Category

Perfumania is ranked 19 out of 24 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.