Petpivot Reviews 

Found what looked like a great deal on the Pet Pivot 12, I went through checkout to secure it at a discounted price. However, I woke up the next morning to an automated email stating my order had been cancelled "at my request" which I definitely did not request.

​No explanation was given, email not responded to, and my payment was left sitting unrefunded for a bit. Between the sudden ghost-cancellation of a confirmed order and the confusing stock/pricing issues, it completely killed my confidence in buying from them. Looks like a bullet dodged, but definitely a frustrating customer experience.

For as much money as was spent I honestly thought it was a good deal, however I am not even 1 year in and I feel bamboozled. It all started with a red flashing light and end with me saying I am better off doing it manually. Save yourself the money.

Very disappointed with this purchase and the customer service. We spent around $200 on this automatic litter box, and after only 14 months, a small internal plastic piece broke that prevents the box from rotating at all.
I contacted the company hoping they could simply replace the broken piece or offer some assistance, especially since the unit is barely over a year old. Unfortunately, I was told the warranty is only 12 months, and because we are just 2 months outside of it, they would not replace the part or the litter box.
For a $200 litter box, I expected it to last significantly longer than 14 months. Apparently, once you’re outside that 12-month warranty, you may be on your own even if a small internal component makes the entire unit unusable.
Just something to keep in mind before spending $200 on one of these. I certainly would not have purchased it if I knew I might need to replace the entire litter box a little over a year later

pay me commission, Don't try to stay silent and scam me.

pay me commission, Don't try to stay silent and scam me.😡

This is a terrible product. Too small for anything above a kitten. Company is falsely advertising and will not give refunds since you will only discover their lies after using this. Do not buy this garbage!

I am trying to return.
Customer service is not responding.

Litter box is too small for a standard cat to get into.

I do not recommend.

Ordered on the 14th July and received the litter box on the 18th July, delivery very timely. Set up was easy and instructions easy to understand. 1 of my cats instantly used the pet pivot within half an hour of set up, 2nd cat within 3 hours, 3rd is inspecting occasionally, but he is more anxious around new things so this was expected. Tested safety feature before allowing cats to use, the sensors are instant when detecting any object on clean cycle. Puts my mind at rest that cats will be safe when its cleaning. So far its been great. The cover feature 75 secs after cat uses is great as it mean we are using less litter, and my cats have a habit of not covering their toileting. Happy with my purchase.

I used to have the CatGenie self-cleaning litter box, but this malfunctioned while I was away for a week and I came back to a flooded laundry (yuck). So, I decided to get an automatic litter box that doesn't require plumbing. After much research, I landed on the PetPivot AutoScooper, mainly due to safety and price point. I originally wanted the 12 but it was out of stock at the time, so I agreed to getting the 11 (which was more expensive at the time for some reason, though I wasn't required to pay the difference).

I received the 11 within good time (ordered on 21 March 2026, received on 17 April), set it up and straight away my young male cat was investigating. He's still small so he fits quite well. My other cat is fat so she's had to figure out how to turn around and not crap out of the box onto the floor!

The unit works quite well and is relatively quiet. I've noted that you need to pull the waste bin out a few times and give it a shake, otherwise the used litter starts to pile up in one end of the box. Also, if the bin is full, there is no notification, so you need to check it regularly, otherwise, it smears around the drum and dumps litter behind the unit onto the floor. Occasionally the drum will not rotate back to its normal position because litter is caught between the drum and the base, so I've taken to inspecting the scooper regularly to ensure this doesn't happen (I keep my cats in at night, so the last thing I need is them crapping somewhere else because they can't access the litter box).

Litter often gets stuck in the grill part and I have to constantly clean it with disinfectant.

The unit itself is super easy to take apart and clean and changing out the bags is a piece of cake.

Overall, I like it. It does have some faults, but it saves me having to scoop cat poo every day. My cats seem to like it and it's great for the times I'm not at home. I'd give it 3.5 stars if I could - it's not a 4 but it's also not a 3.

Ordered the petpivot with refills for the bags and replacements for the liner. Sent only the litterbox and not a word from them whwn i contacted them multiple times to send the rest of the items. I dont recommend this company

Quit working after a month, impossible to get in contact with customer service.

Instead of an automatic litterbox, I received 2 packages of only litterbags.

I received a response after complaining about not receiving the litterbox, they responded by letting me know the 12 was not in stock till july, and they offered me a few options, which I liked.

I decided to pick the 11 instead and responded immediately.

It’s been 4 days and I still do not know about receiving a litterbox at all and how to return the 2 deliveries of litterbags I received for the 12.

I am considering cancelling my order as a whole.

Well we are all very happy with the PetPivot auto scoop all six of my cats used it from day one ! No more scooping it’s a godsend clean for the cats every time I’ve got the 11 and the 12 need to buy 1 more but there out of stock 😬

First of all, there is a fake site called “petspivot” that some folks are getting scammed by so be careful that you are buying from the “real” PetPivot website. That being said, I made a purchase on 4/19/26 for the Autoscooper 12 and some accessories (extra bags and 2 additional liners). The unit shipped and was received 4/21/26 but accessories marked shipped, had tracking numbers that the Postal Service said labels were counterfeit for (so no packages). I made contact with PetPivot after waiting and not receiving any update for 10 days (they should have made contact). I was told items would be reshipped and would arrive in 5-8 business days (liners came but bags did not and I had to contact again). I was given wrong tracking numbers which said delivered in New York (I live in Texas). While waiting and using the unit, it started malfunctioning and would keep spinning after my cat was done (not the regular wait 1 min after cat is done, cover spin once, then 5 minute wait to dump/clean). It would do this for 5-10 minutes like it was stuck in a loop, so I reached out and told them I wanted to return since it was in the 30 day window and it was not working correctly sometimes. I was told this was not a “quality” issue and I would have to pay to return (if the unit is not working correctly, how can it not be a quality issue)?

According to PetPivot’s website, if it is “personal” buyer pays for return shipping, if it “quality” they pay. The only option I was given was a 50% refund and to keep the unit then use warranty in the future (still waiting on the 50% refund). My gripe is, to me they are gaslighting a buyer to keep a unit that is not working correctly and not standing behind their product (especially within the 30 day window) where they clearly say it is returnable if it does not work out (but in my case malfunctioning which is a quality issue). I was told to keep using it and they usually don’t give a 50% refund. Also, understand that if returned for “any” reason, it must be cleaned (which I did) before packing it to return. They wanted me to unpack it, set it back up and send them a video of the issue (I was not doing so and then have to clean it again). Ultimately I wanted to return everything and be done with PetPivot because out of the gate the transaction was bad from the start and the customer service was/is lacking at best with what they call a resolution and response time. Proceed with caution dealing with this company or just buy another brand! PetPivot, if your product does not work correctly, stand by your own website terms and not try to screw a person that spent their hard earned money.

Note: Bags showed up 3 days later after liners (different tracking number).

Quick update: 5/18/26, within 4 hours of posting this review my 50% refund was credited but remaining facts are unchanged.

as others have written they are advertising and selling products which are not in stock and they do not respond to email queries. placed an order end of april - no update and order still not sent out after 2 weeks so cancelled order and got a refund. waste of time

The order for the automatic litter box A12 model was placed on April 19th. At the time of ordering the estimated delivery date to the United Kingdom was April 29th. By the end of April, the order had not been shipped nor had I been notified that there would be any delay. After contacting the store via email, I was told that my order had been delivered and given an incorrect FedEx tracking number. A quick search on the FedEx website showed that this was a different order delivered within the United States. Next day another email communication with the store in which they finally confirm that the ordered new model of automatic litter box is not in stock. PetPivot is advertising intensively and selling a new model that it does not have in stock and is unable to say when it will be available again. The seller offered to send me the previous model. At this point, the whole purchase seemed a bit suspicious to me and I asked for the order to be canceled. After another four days of silence, I finally received confirmation of the cancellation of the sale and a refund to my card. I do not recommend the seller.

This litterbox will throw things behind the unit when it rotates and when I attempted to send it back they offered half off. I've had the unit less than a week and it's absolute trash. I am disputing the charges through the bank, and the poor bankers are now involved in the poop drama and pictures proving it doesn't work as advertised.

DO NOT BUY

When I ordered the autoscooper 12, their website advertised 3-5 day shipping. After 7 days I had not heard anything so I contacted them. 2 days later they replied saying they ran out of stock before I ordered and I'd have to wait 2 months. The 3-5 day shipping stayed on the website for another 10 days, despite knowing full well that they could not honour this.
I requested a refund and it took them two weeks to process the refund, and now a week later I still have not received it.
The customer service is garbage and I would definitely avoid buying from them.

Scam. It's been over a week and no updates. No reply to my request for an update.

I think most of these reviews are paid for. I purchased the litter box, extra bags, and extra bottoms. I got the litter box in 3 weeks and did not receive the other packages. I sent emails and they gaslit me in saying the packages were postponed when in reality they did not pay postage and would not be delivered. They then sent new packages. One came 2 mths late. The other one still isn’t here. They sent me a picture from usps of my delivery confirmation for the other two packages as “proof” my third paid for package is coming. They make it sound like sending me the things I paid for is a huge favor they are doing for me.

The box is meh. If you have super scooper you will have litter everywhere bc the front is so low. I’m concerned I’ll never get supplies to continue using it when mine run out. It will just sit there 250 bucks down the drain for all I paid for. Took screen shots of everything.