Philflora reviews

Philflora reviews

Low
4.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
4 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

never trust this company!

I ordered for flowers to be delivered Feb14, but unfortunately no delivery happened. its only a waste of effort and money. Whoever whose name Abu Md S. Rahman, shame on you; for philflora your a big non sense.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

very very poor website management

after i made the order i was trying to track my order emailed the customerservice 3x got no reply! then today aug 17 i tried checking my order is
says proccessed with no clue what time will it be delivered i set the date of delivery on the 18 w/c is tom until now i didn't get an answer and now just this very moment server can't be found anymore i think i'm going to be scamed 64$!!! gone i hope they know how hard it is to work for that money! for some reason website were working fine before i made the order snd after i paying bay paypal everything went from good to worst!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor communication lines and no delivery of order on date specified.

I ordered March 31, 2013 via online and after paying directly via Paypal, I received an email notification. I emailed the customer service confirming for the delivery date same day. No response. The following day April 1, 2013, I gave them a call to confirm the delivery the following day and they confirmed. On April 2, 2013, on the day of delivery, no delivery and there was no way to reach them (YM, landline, mobile phone and customer service email) I even tried contacting the email indicated in Paypal and calling the number there to no avail. It is very frustrating.

I am hoping to get in touch with them.


PHONE: +632-298-50-67
INTERNATIONAL: +63-9157125524
WEBSITE: http://www.philflora.com
EMAIL: customercare@philflora.com

Subtotal: ₱1,200.00 ($31.58)
Including discount: ₱300.00 ($7.89)
Shipping cost: ₱522.00 ($13.74)
Total cost: ₱1,722.00 ($45.32)


VERY POOR COMMUNICATION LINES and NO DELIVERY. :(
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Delivery not as promised - was not notified about changes until after delivery

I made an order for 2 dozens of roses for delivery on Valentines. It was made specific in the order that delivery was to be made on the 14th. The online customer agent had confirmed the address before I made the order and said delivery would be made on time. However, delivery was made on the 13th and not on the 14th as promised, so kind of ruined the intention of flowers for Valentines. I ordered flowers for Valentines - not the 13th nor the 15th. Delivery on a specific date is a part of the product when your order flowers!

After delivery, I contacted customer service and asked about the early delivery and why I was not notified in advance, so I at least would have had the option of cancelling my order. It seemed that they suddenly got busy covering up their mistake by sending me a short email with a notification that my delivery would be on or before the 14th. But what use is that when this email came after a delivery notification? Totally useless. I then called customer service and they did not see the problem in not delivering on they date agreed. They kept saying they sent me an email notifying me about the early delivery, but somehow they could not get into their brain that this notifcation came AFTER the flowers were delivered. I do hope I will be compensated to some extent for not delivering as promised. That was afterall what I paid 2723 pesos for (71 USD)!

All in all a very disappointing experience. They did deliver flowers, but not on the agreed date. In my view delivery as promised is a crucial part of the service when ordering flowers. The handling of the case from customer service was totally unprofessional. I felt I was being completely ignored by customer service. I cannot recommend them to anyone else,

Is Philflora your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Philflora Details

About this company

Visit Philflora

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.