My TV started showing a vertical line from top to bottom on the left side of my tv, after 1,5 years of use.

As I bought it in Holland but live in Denmark now, I of course contacted Philips Denmark. They claimed, however, that I did not have a right of warranty. "Products bought in a foreign country have only 1 year warranty" is what they said.

I looked up the European law and found that, no matter where you buy a product, as long as it is within a EU country, you have the right of 2 years warranty.

I called Philips Denmark, but they didn't move. I called Philips Holland, where they told me that I indeed still had warranty. I called Philips Denmark, let them hear the recording I made of the employee saying I had the right on warranty, but still they wouldn't budge.

I called Philips Holland again, where my case came higher up in the system. After 4 days I got an email from a high employee in Philips Holland, who claimed he talked to Denmark and they should call me soon to set up a repair.

After 4 weeks of calling back and forth, I finally got confirmation that I was gonna get a repair.

Half way through June, my tv (with new panel!) started showing a blue spot. I called Philips to tell them that I had an error again, said I bought it in Holland on the 9th of July, on which the woman answered "oh that doesn't matter, you have 2 years warranty within Europe". So my complaining in February actually helped, as everyone gets 2 years now, not only Danish customers.

Because the first time was so terribly difficult, but the 2nd time very easy, Philips gets 4 stars from me. It just took some time to get the repair, but eventually it came.