Reply from Photoworld
[REPLY]
- Reviews (2,039)
- Andrew Mitchell
- 1 Review
We always use them for guaranteed perfect results
Great softwear and quality printing :-)
- DEIRDRE ROBESON
- 1 Review
Really pleased with the product.
I am a bit of a technophobe and hardly even knew how to scan in my photos. I was really pleased to be able to work out how to use the software and created a lovely booklet which was just right for what I wanted. I'm sure next time I would do it a bit better as I learned things along the way, but actually it was easy to go back and change things. It was dispatched the next day which was fantastic service...but then didn't arrive,so after 10 days I phoned. I was sent another free of charge with no quibble and I am delighted with the memento I created. There were so many different options - something for everyone. Thanks
- Graciete Franco
- 1 Review
Photo books
The quality is excellent and the deliver system very efficient.
- elizabeth dolton
- 1 Review
- David Hughes
- 1 Review
- alan robbins
- 1 Review
my book of pic's and poems
my daughter wanted me to write down a few of my poems for her, luckily I found Photoworld , just what I wanted!! so I combined a few photo's with a few poems, and what do you know!! I'm an author...I must say I was a bit sceptical, but, ,'nothing ventured'. I've just received my book, and ,,I'm really pleased with it , it looks exactly as it did on the computer , the photo's have turned out well and the text is clear and,, well it's just as wanted it, the paper's good ,the finish is great, I can't believe it !! I've made a book . so thank you Photoworld I'm planning my next one .
- ANDREW NAYBOUR
- 1 Review
excellent
Great sotware, quick turn arund, good tracking and great vaue for a high qualiy product
- Charlotte Dunkley
- 1 Review
Excellent product and easy to use for firstimer!
I bought this as a 50th birthday surprise for my husband and it came out beautifully. I hadn't done my measurements very accurately so the small landscape one was smaller than I thought, but looked good with one photo per page. Software and ordering very simple, and delivered quickly. I did use a voucher so it was good value- would have been quite pricey at full price. Would definitely recommend.
- Irene Miller
- 1 Review
- Geoffrey King
- 1 Review
When it's good, it's very good, but there can be problems.
For several years I have used the CEWE Photobook system, originally under the Jessops banner, and recently under the Photoworld brand. Each year I make an A4 book, prior to which I make one or more Small Booklets using the same material, to ensure that I have correctly adjusted the image densities.
There has always been a problem with the images being printed much more darkly than what appeared correct on my computer monitor (or what was satisfactory on my own printer). After much correspondence with the Photoworld Service Team, it emerged that I needed to activate the Automatic Image Correction facility on every image. This is despite the fact that the default setting of the AIC is to be not actived. I recollect in the Jessops era that there was a specific recommendation that it should be de-activated for images which had been processed in an application such as Photoshop. This feature needs to be specifically explained to users, together with an explanation of what the AIC is supposed to do. I had to ask several times before being told this.
Following resolution of this problem, the results have been much more predictable. After a couple of trial small booklets, I was very satisfied with the quality of the images inside my latest A4 book.
However, the Front and Back Covers were still printed much too darkly, as compared to the 'rehearsal', using the same digital files. This is the subject of an on-going complaint.
At a more trivial level, the Photobook Assistant offers "helpful videos". When I complained that I couldn't find these, I was told they had not yet been made! This is piece of rubbish PR.
Finally, which uploading one's files, the Ordering Assistant pops up and asks for card details. After entering these,one can be left wondering why nothing else is happening, if one fails to notice that the 'Continue' button is out of sight below the bottom of the window. Only by actuating the inner scroll bar can this be seen. A small adjustment to the layout of the Ordering Assistant's window would remove this irritation.
- CSHere
- 1 Review
Excellent product... eventually
I first ordered a photo book from Jessops (who use CeWe Colour / Photoworld for printing) back in December. The book itself was an excellent quality but I was very disappointed as several of the images had been repositioned in their frames so that parts of bodies etc got cut off.
I've since found out that there is a glitch in the book creation program that causes this 'repositioning' whenever you insert a new page, so if you are creating a book with them and add a page (and presumably the same applies if you delete a page), then go back over all the pages that you had already finished and make sure that they still look like they did when you last looked at them - DON'T assume that they will. In fact, before placing your order, preview the entire book one last time to ensure that it still looks like you are expecting it to look.
Anyway, I emailed Jessops and was asked to return the book with an explanation of what was wrong. They wouldn't admit there was a weird glitch in their program but were very good and as an act of goodwill issued me with a code to replace the book free of charge.
I spent several weeks using the program ensuring there could be absolutely nothing wrong with the book this time before re-ordering it. Unfortunately, when it arrived it was faulty again. This time the images appeared at an angle on the page and everything was printed too far across the page so that there was a huge gap on side of the page and virtually none at the other - you really couldn't help but notice that it wasn't right. It looked like the paper had been fed into the printer incorrectly.
I wanted a replacement obviously but Jessops had gone into administration (the day I'd last re-ordered).
Luckily, a couple of months later I got an email saying that this side of Jessops had been taken over by CeWe Colour / Photoworld. It took a lot of emails and a few phonecalls but eventually after sending the book back, they admitted there was very clearly a fault and they gave me a code to get the book reprinted at no cost to me. I was impressed that they were willing to do this so long after the 'returns' period but they seemed to understand why I had waited so long.
I now have a book that I am very pleased with (and it looks just like it did on screen when I created it). The pages are heavy weight - a sign of quality - and the overall look and feel is of an expensive book. 3rd time lucky!!!
Their customer service team was courteous throughout the process but they were unwilling to do anything after the 2nd faulty book until I returned it to them and I was extremely reluctant to do this because Jessops were in administration and I didn't want to risk ending up with no book at all!
Regarding the book creation program itself...
Gitch aside, the program is very easy to use with quick selection of alternative layouts and a multitude of options that are pretty self explanatory.
It does seem to use a lot of memory to run, so it can be very slow moving from one page to the next, especially in preview mode, but it is worth it for all the extra creative features, e.g. special effects, adjusting brightness and contrast and particularly colour filters which allow you to add more blue to images that have come out somewhat yellow from artificial light so that the colours are more natural - you really can make some 2nd rate pictures look pretty good and worthy of inclusion. None of the programs I've used from other companies allow so much creative flexibility.
A useful feature is that if you position something too close to the edge of the page then little guidelines appear with a warning message that you risk losing parts of the image that extend beyond the guidelines when it is printed. However, you don't see these guidelines or get a warning if you fill the entire page with images (i.e. no borders) but it is still possible that the outer parts of your image will be lost during printing, so it would be helpful if the guidelines were displayed all the time so that you could see whether it might be better to add some borders.
I liked that an A4 book could have up to 154 pages which is a lot more than you can have when using other companies. However, what is missing is an option to have a 'lay-flat' book so that you can more clearly see the parts of images towards the centre-fold of the book.
- Bruce Cassell
- 3 Reviews
Quick and no hassle service.
The end product and service is great.
I did, however, feel that the downloaded software I used to create my photobook was quite CPU intensive (I do have 4 GB RAM), i.e. slow reaction time to move photos around. I don't have a lot of experience with other companies so I cannot say whether this is specific to the Photoworld software or not.
Apart from that observation I have no problem in recommending Photoworld to others.
- Peter Hall
- 2 Reviews
Top quality - easy site to use
I used Photoworld to create a book of over 100 photos of our recent trip to Australia. the website was easy to use and I am really pleased with the printed book.
- harry mountain
- 1 Review
- Sheilagh Belford
- 1 Review
Outstanding reproduction
Large hard cover book of birthday memories produced to an excellent standard. Absolutely delighted.
- laura messer
- 1 Review
Quick delivery, poor quality with the pics.
The book was posted really quickly, however the photos were really poor quality especially considering how expensive it was.
Reply from Photoworld
- Juan Watterson
- 1 Review
Excellent: quick and good quality.
Not the cheapest way of doing this, but once you've come to terms with the price you won't be disappointed. It's too easy to put photos on your hard drive and forget about them. This is the 21st century way of storing your memories to share with the family.
- Sujoy Banik
- 1 Review
Nice experience & good service
Good software for creating album; had slight problem with delivery;order tracking is ineffective as standard delivery is by Royal Mail. Customer care was helpful.
- shelley Manser
- 1 Review
thank you so much it made a perfect present for my grandads 80th
the book was exactly what i wanted and arrived really quickly, i was very happy and content with what i got and would like to say a big thank you, My grandad loved the book and it went down really well with the family. :) also i downloaded the software and it was so easy to use!
- John Kirkham
- 1 Review
easy and excellent
Not too testing to compile an album; from then on it gets easier!. Marvellous quality and very quick too!
- Brian Hatchard
- 1 Review
Simple to use software, excellent end product and service
The software was very user friendlu and allowed a wide range of options. Very pleased with the end product and thought it was excellent value for money
- Michael Lee
- 1 Review
- Mrs KG
- 1 Review
Late delivery
Ordered a photobook for a special birthday. Ordered with just enough time between delivery and the date I needed the book to arrive. When the book had still not arrived on the last day, I chased it up but was told there was nothing that could be done and I had to wait for the book to arrive. I did not like the lack of concern given for my order. The book eventually turned up two days later but by this time it was already a belated birthday gift.
Reply from Photoworld
- Greg Jones
- 1 Review
Awesome service. Fully recommend.
Ordered a couple books for some friends. They both came in time, exactly the kind of time-frame that was promised. The books were great as well, just what I wanted. As well as that, despite the fact that the promised discounts weren't applied at first, they immediately applied them when I emailed. Excellent customer service.
- Robert Lambourn
- 1 Review
good quality prints
prompt, accurate prints - only slight grumble was that appeared to be slightly cropped despite being uploaded as 6 x 4 [size of prints requested] - I will outsize slightly in future
- RENWICK MACDONALD
- 1 Review
Simple to use, great options, quick service
This is the first time I have used a photobook site and I used it for a photobook and some calenders. It was very easy to use, had lots of great options, fairly competitive on price and with a quick service.
- Chris Beaumont
- 1 Review
- Steve Hook
- 1 Review
Stunning
Fantastic - quality, quick service, easy to use software, all spot on.
- David Humphries
- 1 Review
Excellent results
Speedy printing & delivery of my large photo poster.
Crisp pictures and good colour.....recommend!
- Kim Smith
- 1 Review
A Little Misleading
I ordered four snow globes and was very surprised when i received them that I had to cut out and insert the photos myself. There was no mention of this on the website. All in all it wasn't much of a hassle but I'm sure the photos would have looked much better if not cut by hand.
On the flip side of this....when you get fed up with the photo inside you can change it any time.
So I only suggest you mention on the website to avoid disappointment from other consumers.
- Victoria Spain
- 1 Review
Excellent!
The books came promptly an look beautiful, I was very pleased with every part of the process and will be using Photoworld again.
- Sarah
- 2 Reviews
Dont use
Not impressed with quality at all ive used photobox and tesco for photobooks which seems to be much better.
Reply from Photoworld
- Gisela Payne
- 1 Review
Excellent service, Outstanding end product!
I compiled these photo albums several months ago whilst still living in South Africa. We have now emigrated and I was pleased that it was so easy to find Photoworld to print my Cewe Photobook. I was a little disappointed with the price which was higher than it would have been had it been sent to SA (unusual considering that there was less postage involved), but I am happy with the end product and will use the service again.
Kind regards,
Gisela Payne
- Chris Aspin
- 1 Review
An enjoyable experience
I enjoyed doing the photo book it was easy to set up with plenty of options with various effects with a promp delivery.
- malcolm hindley
- 1 Review
first time first class
showed my photobook to friends they thought a professional had done it
- rob moses
- 1 Review
great system easy to use and with fantastic results.
the assistants on the phone were very helpful when i needed them.
- Jane Stanley
- 1 Review
Excellent reproduction despite being the cheapest option of photobook
I am a fussy professional photographer, colour reproduction and quality always important. I produced a 21cm square booklet photobook recently for a competition and I was worried that the quality would not show my pictures to their best but I needn't have worried as the colours and vibrancy of the pictures in the book were great and the software as versatile and able to use imagination equal to some of my professional software to produce expensive albums.
- Stephen Swords
- 1 Review
Disappointed
An initial positive reaction to a very quick turnaround turned to disappointment when the photos turned out to be 5x4 and not 6x4 as ordered and confirmed on the order. On phoning, a line about aspect ratio overriding the order was not convincing. A request to cancel the order was handled well and an address label promised to allow me to return the goods. Unfortunately 5 days later no label.
The quality of the photos was ok.
As this was my first attempt at using on line processing it has been disappointing
Reply from Photoworld
- Customer
- 2 Reviews
A brillintly bound book of memories in full colour, exceeding my expectations.
This is a great product backed backed up by a helpful company. When I tried to set up the order I ran into a problem and used their( UK) help line, to be honest I messed up the order more than once. On each call to the help line the individuals were polite helpful understanding, and tolerant of my ignorance in the use of computer ordering!
I have no critical observations, they advised me of the despatch of the product, arrived three days later.
The only area I am critical of is my own input! In future I will make much greater use of the text facility, eg notes adjacent to or on the photo's. Possibly even a few paragraphs as an introduction to the book, given the quality of the product the record ( family in my case) this is then of value to us and future generations.
The companies work is great, to improve the product - get our own input carefully l laid out and supported with detailed text.
- G Smith
- 1 Review
Great product, high price
Got my photobook today and am rather chuffed with it really. Only problem is that it was a little on the expensive side, but not moreso than any other company - it is obviously just an expensive process.
Currently trying to make another (much larger book), and the wizard seems to be stuck at 20% in the 'checking photos' stage. Wonder if this is a known problem when dealing with more images?
