Customer service is not bad....it is simply non existent! I think this is probably a website service being managed by 2-3 people. Connection is many times very difficult and on others the system does not recognize your account.

Additionally, they have fallen they to the "Greed Factor". When I staarted, there was no "Maintenance fee". Now the charge an monthly outrageous fee which erases any savings they offer. There is of course NO justification for this fee....they just want to have your money. My $5.00 deposited was depleted to $0.00 however I didn't make not one call. PINGO is an understaffed, unethical company which should be avoided at all costs. The good news is that there is a great number of other ethical companies, with low cost international calling services