Poor Customer Service and Lies
I have used Pingo for at least a year to make calls to Australia. All of a sudden the calls were not completed, for a number of reasons, ranging from insufficient funds (when funds were available) to reason 7 (whatever that is) to just a standard message that the call could not be completed. I have called them every night for the past 5 nights, since it started, and each time they answer is the same - the problem will be escalated but the problem still has not been fixed. Last night around 8:00 I called and asked to speak to a supervisor and was advised that no supervisors work at night. Today when I called during the dayI was advised that only one supervisor was working and that two worked the 4 to midnight shift. I'm fed up with their run around, lies and poor customer service. I'm cancelling the account today.
Reply from Pingo.com
Susan,
We wanted to personally respond to your concern online to know that we are listening. I'm sorry for the experience your having. Please note that we are one of the few phone card providers to have a call center available all day for seven days a week. However your request caused a trouble ticket that we needed to investigate the issue for termination. We do offer a call quality guarantee for this temp. inconvenience caused. I hope that you'll call a manager directly at 781-505-7477 so that we can help address this quickly to not loose your business today.
- Customer Service
8/31/11 UPDATE: We were able to review your account by name. It looks like you were able to make calls. Its just a few times the call wasn't able to get through. We don't typically have issues to calling Australia, however we put a tech ticket to review termination of calls to this destination. We did just try to call you back personally in the hopes of resolving your concern personally.
***Update Susan responded with a comment on TrustPilot that confirms this issue was addressed and resolved.