I am a criminal based overseas trying to use a stolen UK card to buy items off PixMania. I am pretending to be a reseller and made my first orders over 2 weeks ago.
My first orders were cancelled within 2 days, even after sending some fraudulent documents to try and validate my account. After 5 people, 48 emails, 2 faxes, over 70 minutes to Customer Services at 8p/min, and a couple of calls direct to Paris that went unanswered, PixMania STILL will not validate my account OR refund my stolen card with the purchase amounts.
FINALLY, over 2 weeks later, I am given some choices:
1. Sell products at a loss, paying with international bank transfers costing £20 each 2. Do not sell any PixMania products 3. Organise your own refunds through your card company
There are NO flies on PixMania. As a criminal you will NOT catch them out. DON'T waste your time. Move on to less security conscious companies like Amazon, Ebay etc.
HANG ON! (Needle scraping across an LP record sound) Just remembered – I'm not actually a criminal at all. I'm a sole trader with 100% positive feedback on Ebay since 2006.
Pixmania Pro is shocking! They advertise goods they don't have in stock. This seems to be the same story again and again in the reviews. I ordered a £500 projector online from them. They then insisted I send them my passport and proof that I ran a company. I did so. Five days later they welcomed me as a reseller, but then emailed me; addressing me as Herr instead of Mr. Explaining that my order was delayed. The estimated date of delivery was N/A. I tried to call the phone number they gave - but the touch tone options would not work, from my mobile, home number or any phones. 15 days passed with no contact but they had taken payment from my Amex card - which I thank god for! I rang Amex and explained, and they refunded my money immediately. I never realised how good Amex was! I'm really shocked that a company like this can be allowed to operate in the uk, and am in the process of submitting reviews widely, and in notifying the UK authorities of this company.
Told four weeks on intial order six weeks later still enquiring where my product is closed ticket responce was thats strange weve sent it. Wont provide shipping dates or tracking numbers spoke to customer services who said they cant deal with me call someone else.
Ordered a backlit LCD 55" TV in advance of VAT increase in UK and an all-in-one remote control. Both items in stock, payment taken in full. Remote control arrived within a week - hooray! A month later no sign of the television, and although the Pixmania web site continues to show available stock, my order keeps getting bumped. Horrendous company to deal with...
LATE DELIVERIES. NO DELIVERIES. LATE REFUNDS.INCORRECT REFUNDS. RUDE CUSTOMER SERVICE. THEY BREAK UK DISTANCE SELLING REGULATION LAWS. SURPRISINGLY SUCH A BAD COMPANY IS OWNED BY DIXONS STORES INTERNATIONAL! YES THE OWNER OF CURRYS, PC WORLD AND DIXONS. EMAIL CONTACT FOR DIRECTOR OF PIXMANIA firstname.lastname@example.org.
No UK contacts, bad returns policy and they add a warranty by default to your order which you have to opt out of otherwise you often do not realise as it usually costs a similar amount to VAT (it is added on in a very sly way towards the end of the order process). Not recommended at all. There are cheaper places if you use google shopping also and items do not always arrive with a UK plug.
I ordered a 26" TV by mistake when I wanted a 32". Box and packaging have not been touched. I would be happy to pay shipping but they will not accept the return unless it is faulty. This should be covered by the distance selling regulations but as they technically are not a UK conmpany, I think they can get away with it. Very disappointing