Reply from Pixmania
[REPLY]
Pixmania reviews
- Reviews (8)
-
- Natalie Daniels
- 1 Review
Price was best available online, arrived quickly.
Bought a pair of Sennheiser headphones, Price was best available online, headphones arrived quickly. when they arrived the packaging was damaged but product was not which is what counts at the end of the day. I did think the headphones were badly packaged and could easily have been damaged because of this
Featured review of Pixmania
-
- Stephen Miskella
- Waterford, GB
- 1 Review
First class Company
I ordered a lens and lens filter from Pixmania.ie and received them both in very good packaging 2 days later even though they had come all the way from Belgium to Ireland. Couldn't be any happier with the speed, efficiency & professionalism of delivery!
Placing my order was very simple & straight forward. Payment was just as easy and it's an added bonus that I could pay with PayPal unlike Amazon. The price for the lens I got was also the cheapest I could find so overall I couldn't have been any happier with how the whole process went.
I will definitely be using Pixmania again!
-
- Dermot McGlone
- Ballymote, GB
- 1 Review
Great prices, speedy delivery
Ive bought from Pixmania.ie a few times, and never had any problems, everything arrived in a timely manner, was exactly as described and I've not had any issues with them
-
- Jane Murphy
- Clonmel, GB
- 1 Review
PIXMANIA.IE
Ordered the camera a Canon 600D on a Tuesday and it was delivered on a Thursday.I opted for the UPS delivery and was able to track the item the entire time.This was not my first purchase using Pixmania.ie and i had the same success with each of the other purchases.If i was to be any bit critical it would be that the instruction manual was not in English,but i was able to download one off of the internet.
- Tristan K.
- 2 Reviews
High-End Plasma TV damaged by UPS, I fear the worse.
I posted this same rating in the pixmania.com section but since I purchased from pixmania.ie, I thought it might be also useful to warn customers of the specific country as the problem might be country specific (although judging on the number of reviews it doesn't seem so)
My Panasonic TV was shipped to Ireland as announced. For the sake of peace of mind, I went ahead and paid a premium for UPS delivery.
1/The TV arrived within the announced deadlines in spite of the lack of updates on the tracking website (item is till awaiting shipping on their site).
2/The package contents seemed a bit loose when received but packaging was in one piece. Mistake: I opened the box to see the protective polystyrene parts shattered, the screen scratched, the back of the TV with two big impacts at the back.
The reasons for this after much thoughts and thorough examination:
-It seems the TV was put in horizontal position or upside down as the massive metal pedestal pole was free in the box rather than in his compartment. same with the remote.
-The same pole got stuck between the back of the TV and the base of the pedestal.
-Further shocking and mishandling of the package shattered the top polystyrene protective parts and pressure on the side applied in turn pressure to the pedestal that was damaged from the pole which itself (as it was between the back of the TV and the pedestal) made two large imprints in the back of the TV. The metal casing has irreparable damage alongside with the pedestal.
-The top left hand side of the screen appears to be scratched judging by the looks of the sticker (I did not remove it to leave the item in its original state as if high pressure was applied at this point.
-The shattered top polystyrene parts left the TV loose on its top (hence the feeling of loose item inside when picked up.
Doesn't UPS know how to handle TVs? That they should be handled with care, always be vertical AND NEVER put them horizontally as this sole act can permanently destroy the display? At least it is so with plasmas.
Needless to say I am not even plugin this in as it may be very hazardous. I packed it again to do what follows...
I ringed Pixmania and they sent me an email requesting to print, sign and re-send a sworn statement, pics and my ID(which is illegal). I was outraged as I just moved and have nothing more than a 10" netbook and no printer/scanner. I called back to hear they need this either scanned or handwritten by post!!!! I proposed the solution to handwrite it and send in a photo to shorten the process. I was very upset so they accepted in the end.
Of course I expect a full product replacement with a new, factory sealed TV.
I got an automated reply stating my dispute is in process and that a reply could take up to 2 days to come. Additionally, it is stated that the dispute process make take up to 7 working days.
Not only I am very upset as I took a day off from work just to stay and wait for UPS that never informed nor the tracking or myself on the status of my "premium" delivery, but I will also have to wait for another 7 business days to hear the outcome of the dispute????Which is quite obvious to me (product replacement, and yes, I come from the retail sector)!....
I want this TV and I want it from Pixmania as I don't want a refund but here are my concerns:
-Why having been debited at the exact time of placing the order will I have to wait 7 or even more days to resolve my issue?
-How can I be sure UPS will handle my replacement-if replaced-unit as it should? Shock is the main issue but also keeping the TV upright in a vertical position(you know you put in on the side of the van and you tie/clamp it up so it cannot move).
-Will the process be painless (It started all wrong) as a NEW product will be shipped and handed out to me while picking up the damaged item or will I have to setup both ways or will Pixmania try to involve me in some sort of mouse chasing between UPS and my working schedule?
This is a very frustrating experience. I can't believe I was stupid enough to buy such a large and expensive item from a site I knew, but never bought anything from before. I hope their customer service will shine but I'm very worried by the initial contact I had that made me feel helpless and the reviews posted regarding damaged goods due to mishandling and the lack of additional packaging.
I will keep you posted for any updates and hope this very stressful situation will have a happy end very very soon!
Update 1: So far I've received 3 automated e-mails from 2 different departments and the supposed CC manager (not by a valid email address thoug,some automated webmail) stating they received my complaint and will conduct an "investigation". To confirm the order AFTER having charged my card, it took less than 12 hours.....
Update 2: After a week of fighting with UPS and incoherent emails with customer service, my TV was finally picked up by UPS to be returned to Pixmania. Although the escalation process with Pixmania is way too complicated when thing go wrong I can now confirm that Pixmania mediators took over the case and that they have partially restored my trust by assisting me into speeding things up to resolve my case. Therefore I raised my rating and hopefully will raise it again once this is all over. Await for final update and rating in the coming days!
-
- Adrian Marikar
- Portarlington, GB
- 1 Review
Surprised at the amount of bad reviews?! 5 Stars!!
I've been using the Irish site for the past two years, ordering on over 20 different occasions and I have never once had a problem with delivery times, item damage or anything else that would have annoyed me. Either I'm just very lucky or obviously the only people normally reviewing Pixmania on here are the only ones with a problem. If that's the case, then considering that they probably have a huge customer base due to their prices, they are doing exeptionally well, keeping more then the majority happy. :) I feel safe when shopping there. Only problem I find is that stupid ZEN Sh*t. But easily removed.
- Kris Wisniewski
- Moate, GB
- 1 Review
Disappointed customer.
Hello! Im so sorry for my english its not my favorite language. Every year i spend couple hundreds euro in this shop. I had good experience until last shoping. 20.09.2011. I bought 9 items. 8 come to me perfect. One how said man was delivered seperate, day before. I will not write here all story what we spoke with delivery section and how many times(wahat is fustrate) only finaly i get mail that will be invastigation with my order.
That item "Sigmatek DN-1200 12.1" Multimedia/Digital Photo Frame " was a present for my wife, but invastigation how said that man from transpor section will take e few weeks. Finaly taked 3 weeks. I get mail:
Dear Mr. WISNIEWSKI,
Following an investigation carried out by the transporter Bpost, we regret to inform you that your parcel 312010605000100000000016490649 has been lost.
As a result of this loss, we propose to do one of the following, according to your choice:
- Resend the items that were not received (at no extra cost)
-Create a gift certificate to the value of the items that were not received (valid for one year on our site).
- Refund the items that were not received
We invite you to choose the option you prefer and to inform us of your choice by clicking on Contact.
Please note that these options are only available for parcels lost within the "Satisfied or your money back" return period. You will be informed by e-mail if your parcel was lost after this period.
Please accept our sincerest apologies and thank you for your understanding.
Best Regards,
felix
James Felix
Customer Service Director
Happy! Klick on contact box and that klick send me to pixmania website. There was nothing like contact with many sections but nothing what i expect. By last 2 months i wrote minimum 14 mails to everyone section. no respond.
Becouse i allready bought prezent for my wife somewhere else i wanna money back, dont need that item. For now i have no money no item. Im pist off. Why? I wrote to that man Jemes Felix again that i cant contact with anybody or nobody respond. He send me again this same mail that product is lost and bla...bla..bla... So i wrote to him and explain that no body respond, can he help me? and do you know what heppen???? His site was changed for another else.
Look i have planty money in my pocket. But if someone h
tink that can do something like that with me...is wrong. No one from my friend will by in pixmania if that 80 euro will not back to me, i will not buy. I will write every where, forums, chats, blogs my opinion if that case will finish not good.
For now i gived 1 star. i am very patienc but this is 3 months nearly.
Krzysztof Wisniewski.
- petr
- 1 Review
Never again
Order placed at 22nd December,even if I accepted Christmas time,item delivered at 5th January!!! Camera Pentax K-x in black was advertised with 18--55 lens,mentioned in section OTHERs,as accesories,but camera body ariived only.Customer services e-mail admitted mistake on website.After website changed for correct information,customer services send e-mail,that no refund for return shipment also for postage.I lost chance to get cashback from Pentax as well,because I passed date for this.
Pixmania is no. 21 in the category:Electrical goods
1. Braebo 40 Reviews 2. Memorysuppliers 292 Reviews 3. PhotonLight.com 76 Reviews 21. Pixmania 8 Reviews 25. Dealbaby.co.uk 2 Reviews 26. coffeehots.net 226 Reviews 27. Eimaya 13 Reviews
Trustpilot Business
Trustpilot COMMUNITY
- User reviews 5,632,600
- Rated companies 93,431
- Updated Friday, May 25, 2012
-
We speak your language
The website features links to other sites on the internet. Trustpilot does not control the content or accessibility of these external resources and is in no way responsible for these sites.