Takeaway.com/belgium Reviews 

via Mobile vikings gaan de takeaway deals meer en meer fout!!!!!

I was ordering some food and wanted to pay.
I checked the boxes as i always do and press the pay button, which should direct me to my bank app where i can confirm the purchase. But after pressing the button it auto-payed. NOT a fan off this feature as it was forced upon me. I also doubt the legallity of this in europe.

Way too long to deliver. Ordered at 14:50 and estimated delivery time 16:30

I am extremely disappointed with Takeaway.com Belgium. This is not the first time I’ve had issues with their platform — previously, I had to wait 1.5 weeks and exchange endless emails just to get a compensation voucher for a ruined pizza order deal.
Today, history repeated itself, but worse. I used my €10 compensation voucher for an order, waited 40 minutes, only to find out after calling the restaurant that they NEVER received my order. The order completely vanished from my account history, and when I tried to re-order elsewhere, the system blocked my voucher, claiming it was already "redeemed."
So once again: I lost my time, got no food, and had my valid voucher blocked due to a glitch on their platform. Their customer service is painfully slow, and customers shouldn't have to fight for weeks every time the app fails. Absolutely unacceptable service.

I made a order for 6pm (18:00), and the takeaway.com change it to 8pm (20:00). The worst website ever!!!

Got double charged. A week of emails and nothing got solved. Promotion email is coming almost daily, but to solve the problems is like beating against the bush. I guess next I'm going through PayPal for my money back.

I ordered a food with pickup delivery. I received a notification that my order was ready for pickup, so I went to the restaurant immediately in person. However, after arriving, I had to wait another 51 minutes before I finally received my order. The restaurant owener did not even gave an apology and the only thing he rudly said was, what can I do? The order is not ready!

Even worse, the order I received was completely wrong. I ordered a mixed grill with bulgur, but I was given chicken with fries instead.

This caused significant inconvenience, especially since I had guests waiting at home. I have already reported this issue, but neither the restaurant nor Takeaway has provided an appropriate resolution.

I contacted takeaway’s costumer service which they are never available immediately, the chat system is the most stupid AI, and after few days of waiting they replied me that you have to contact the restaurant and we are sorry about it! With Uber eats and Deliveroo I have totally a different and positive experience. But with Takeaway they only think about earning money without being responsible at zero level! I do not recommend this platform to anyone.

I strongly advise against using Takeaway. Orders either never arrive or arrive incomplete, and this has happened far too many times.

The customer service is extremely disappointing. Instead of taking responsibility and resolving issues, they often provide generic responses and, in my experience, their tone was intimidating and felt more like a threat than genuine customer support.

After several negative experiences, I can no longer recommend this platform. There are much more reliable alternatives that actually value their customers.

Requested a refund 2 weeks ago since I received a wrong order. Still no answer!!!

Worse delivery app, it gets the address wrong every time no support whatsoever, ordering system barely works (50% of time orders are placed immediately else 20-30min after your actual order it gets sent to the restaurant) delivery system is the worst I have ever seen even comparing it to third world countries. No matter where the restaurant is either next door or a distance away the whole food preparation to deliver process take around at least 1 hour. Amazed that this is standardized and just accepted.

The response from takeaway replying to this review is to get help from the chatbot that doesn’t solve anything other than providing the restaurant phone number(clearly haven’t read what the problem is and doesn’t care to fix any of their problems), also they expect you to order first then you can get “help” from the useless chatbot(same logical implementation of tipping before receiving the order in their app 🤯).

There is little to no solutions when you have an issue with your order. The AI chat bot do not help at all. You cannot connect to a human being, let alone cancel the order.

I placed an order four days ago. Ten minutes after ordering, the restaurant owner called me and said they didn't have the pizza and would cancel the order and refund my money. Now I've been waiting for four days, and neither the pizza nor my money has arrived. I paid for nothing; it's pure fraud. They tricked me. Nothing came to my house. I paid for the food, but it never arrived. Is this how you operate? Is this how you exploit people?

waiting two hours for an order that's supposed to be nearby and labeled as quick delivery. No way to get any compensation for a wasted day.

Late deliveries. Chat contact total useless! Stop working with businesses that dont deliver on time and forget half of the orders!

Awful! Never order here! Uber!

Alles was perfect tot in de puntjes

This is the second time I tried placing an order with TakeAway, and paid dearly for it. Here's what you need to know: first, they've got no customer service to speak of, save for a bot which is spectacularly unhelpful; and secondly, they never deliver on time. By which I mean, 2 hours delay!!!It arrives late, cold, and disgusting. You can try contacting the restaurant directly, but they're only going to tell you that they know nothing about your order. Literally, they're going to ask : "What order?! No, we know nothing about it." This is 2 hours after you've placed it. AVOID Takeaway at all costs ( if you want to eat anything, that is)

Gone to complete shit since a recent change in the routing system took over the routing. Delivery times incredible inaccurate. Counts down to 1 minute a dozen of times just to go back up to 10 minutes eta. Food is clearly ready but the system refuses to send a driver to collect until it can bundle my order with someone elses. So in short, worst customer service, inaccurate delivery times, longer delays and my food is often cold now. Amazing

My daughter ordered food for me to the hotel. NH Antwerp. The guy parked outside instead of coming into the lobby. I went to the lobby and the reception staff told me nobody came some drivers normally get lost and go to next hotel. So I go back to my room to get my phone to let my daughter know, only to be told he is outside onthe road. Mind you I have hotel slipper on and its been snowing. As I open the door onto the road, wet, he says it is you Icant come inside if im with car, i reply I didn't know you were inthe car. He then tells me to tone it or he won't give me my food. Seriously. I went upstairs he tells my daughter i should come back to get my food. I do and he asks me to apologise. I refused and asked for a refund.

Best services sushi Saito boom I love there food