Don't be flattered by all the advertising of some of the "so called" bigger names out there, I have been with most of them over the years and I can honestly say "At last I am settled".
The Customer Service people not only are uk based but are well trained (not foreign robots), extremely helpful and polite and do exactly what they say they will.
Why am I shouting from the rooftops on their behalf??.....because I have had years of c**p with other ISP's and telephone services I simply wanted to spread the word!!!
Spent years with AOL, Orange, Tiscali & then Talk Talk...all of which I had serious problems, bad customer service, billing problems, house move MAJOR problems & lies...etc...etc...
Nothing is a problem with plusnet and they do exactly what they promise, plus every time you recommend a friend you get a bit more off your monthly bill.
My monthly bill is now just over £20 which is broadband (40gb), Telephone Line Rental, 24/7 phone calls inc, 0870 & 0845 numbers, freephone Customer Service + Tech support etc...and I am in one of the dearer areas!!
Trust me, you will not be disappointed as myself, my family & friends will testify.