Where to start,I moved to plusnet with the belief I had to Purchase a router!Not So.I thought my service would match that of Sky Internet,Not so,The hidden Charges the blatant disregard for customers and whole exp has left me very bitter.Having BT as a Parent company you would think they could do better but not so.I am in the process of leaving and having normal service resumed by Sky I cannot wait,my business has suffered becouse of the terrible service,faulty router (that i didn't need) always cutting out! what do you do? when you call them they threaten you with a charge on the off chance its not thier equipment!well it was, it is and i hope you fizzle out of existence.You horrible little people,before moving I strongly advise you get in writing that they will be cheaper,the service they provide will match the one you have or be better,that way when they do let you down (and they will) you have some re-course,seriously think before you move or better still talk to your existing provider they might be able to help you before you move I wish i had.