Broadband connection is OK, however I'd recommend buying a new wireless router than the one they provide. The price is good for what you get, and the customer service team (based in Sheffield!) are usually really helpful.

When I was going to leave them they knocked £10 a month of my price so now I get 10GB broadband, unlimited phone usage and line rental for £18.50 a month! Once I bought I new router (£24.99 on Play.com) I've had no problems with my connection.