Reply from Plussizebridal.com
[REPLY]
- Reviews (218)
- Customer
- 1 Review
Dress arrived when promised. Not sure I would order again.
The dress had 2 sheaths underneath chiffon skirt... not sure why... and they were too tight and had to put a slit in one and let out through hips.
- Customer
- 1 Review
Great customer service and honest answers to any question you may have
I knew I was getting the best deal- cheapest price and all my questions answered so I was confident in my purchase.
- Julie Denney
- 1 Review
Great price, prompt service, great product! very very pleased!
Our delivery was as promised and we saved over $80 per bridesmaid dress over the price quoted us at local bridal boutiques. the gowns are beautiful and sized just as was described to us over the phone with PlusSize Bridal. my recommendation would be to follow the recommendations on the sizing suggestions offered on the website! they are very experienced with this! - thanks again for everything!
- Customer
- 1 Review
Very slow and unable to give proper shipping dates
I ordered 6 dresses from this company. One of my bridesmaids ordered hers in October and just received it today (February 12th). Make sure you have plenty of time when you order them, otherwise they might not make it in time for alterations. I don't know if the designer is slow or what, but 4 and a half months is quite long to wait for a dress.
Customer service was prompt and helpful, but they did not give accurate dates. My mom emailed them to see when the dresses would be shipped. The customer service rep said they would arrive 10 days after the shipping date, and no dresses have arrived. It has been 16 days.
Make sure you purchase a swatch! The color of my dresses did not look anything like the websites photo. They do mention that the photos may differ, so that was my mistake, but the color is very different.
In summary, be prepared to wait a very long time for your dresses!
Reply from PlusSizeBridal.com
Thank you for taking the time to review your order with us. We do apologize for the slightly longer than average shipping time. All of the dates give are estimated and we can only pass along information and ship dates given to us from the designers. We do ship all our dresses out to our customers the day they arrive from the designers to ensure the quickest delivery possible. If you have any questions or concerns regarding your order please call us toll free 1-866-757-2743 and a customer service rep will be more than happy to help you.
Sincerely,
Chris@psbridal
- Mindy, Australia
- 1 Review
Could communicate better
I found it strange that I was sent this review on November 11 2012, my dress was due to ship on December 17th.... but I received it on February 12th 2013.... 8 weeks late. The dress itself is perfect, and it was well packaged, in plastic inside the box.
I was impressed with the savings I made on purchasing my dress from PS bridal (over $2000 saved compared to buying from a local bridal salon here in Australia). I sent many e-mails prior to making the purchase and each one was answered within 24 hours. I felt confident in making my purchase.
The estimated ship date was December 17th 2012. That came and went, and a month passed. I had not heard from PSB so I sent an email. And a week later I sent another, and over the 10 days following that another 3. I eventually called them, at 4am in Australia, due to the time difference. The number would not connect. I tried 3 times. I sent another e-mail threatening to cancel my credit card payment if no one answered my email within 24 hours. The next morning I woke at 4am again, and called and got an answering machine. I called again, and finally got a person.
I was assured that my dress was about to ship that day. That afternoon I finally received a shipping code. The next day I finally got a reply to my 5 emails that simply said "your dress has shipped". No "thanks for waiting", no apology.
I would suggest that PSB realise that brides are under enough stress, and a little communication would go a long way. Just an email to say "your dress is running behind" would have saved much stress on my behalf. It made me particularly nervous that my emails were never returned once I had paid for the dress. I really should not have had to get up at 4am two mornings in a row to chase my dress.
It may be a simple matter for people who live locally to call and ask where their dress is, but no so for people half a world away.
Overall I would use this company again, simply for the massive savings, but order your dress far far in advance in order to save yourself the stress when it is late.
- Danielle
- 1 Review
Excellent service and friendly
Very helpful and fast service. I would and have already recommended to friends and family.
- Lori Law
- 1 Review
Beautiful dresses, love them!!
We ordered 2 bridesmaid dresses and they came as promised and are as beautiful as their website says. Would definitely buy from this company again, Also awesome customer service!!!
- Mary
- 1 Review
HORRIBLE
I ordered a dress for my sister's wedding and the wedding was postponed due to Hurricane Sandy, so I needed to return the dress. No one would help me, they wouldnt accept returns on the dress. The customer service was terrible for the price I paid - do not purchase from this website!
Reply from PlusSizeBridal.com
Thank you for taking the time to write a review about our company. We are sorry if you were not happy with the service you received. We have looked into this matter and can find no records of anyone calling or emailing us about a dress cancellation due to Hurricane Sandy. When there are special circumstances we try to do everything we can to accommodate our customers. Unfortunately, we are at the mercy of the designers. The dress you ordered was a special order dress which is an all sales final item. We strive to offer everyone exceptional customer service but also must follow our return policy imposed upon us by the designers.
Sincerely,
Staff@PSBridal.com
- Customer
- 1 Review
- Alyssa S.
- 1 Review
Best online customer service I have ever received!
I loved working with PSBridal.com. I got my dress for hundreds less than my local bridal shop was charging. They were friendly and answered all my questions. The dress arrived right on time and it was Beautiful. I can't thank them enough. I didn't think I would be able to afford my dream dress until I came across their site. Thank you, Thank you, Thank you!! Have have a fan for life!
- Sandi
- 1 Review
Customer service is rated by the size of your order!
I have purchased 2 orders. The first one was quite sizeable and was excellent customer service. I sent a couple of emails asking questions and I got responses quite quickly. I was very, very impressed with the company. I was very pleased with the sizes and selections carried for the bigger sizes. Much thanks for that.
However, my 2nd order was not as big, just a couple of small items. I had a question regarding the order and sent an email and got no response. Waited a couple of days, (giving a chance in case overly busy) and forwarded the email, still no response. In a few more days I received my order and STILL no response. In fact, to this day, I have still not received a response to my email. And yes, I used the same email address as I did for the first order when I did get a response.
That was very very disappointing to me. My last order that I did went to another company! Customer Service is VERY important and customers concerns should not be ignored and/or deleted. Even if I won't like your answer, an answer is better than nothing. Not good.
Reply from PlusSizeBridal.com
We thank you for your review. We strive to give everyone the same high level of customer service regardless of order size. We apologize if your email went unanswered, we try to answer everyones email no matter what. If you have any questions or concerns please feel free to call our toll free customer service line during business hours and we will be more than happy to assist you 1-866-757-2743. We will look into our email acct.to see if we do have any unanswered emails from your address and if so we will address this with our customer service dept.
Sincerely,
staff@psbridal
- Kristy
- 1 Review
Absolutely appreciate the customer service and LOVE the bridesmaid dresses I ordered!
I absolutely love the colors and the fit of the dresses. The only thing that was unfortnate was that all the dresses came in to big - whether that be me measuring not right on my behalf - I am happy to say bigger is better than smaller!
Also the customer service I received was absolutely amazing, quick responses and knowledgeable. I even got a price match to one of their competitors website with no "run around" about why they couldn't do it.
Would certainly recommend this business to anyone who wanted to "risk" ordering dresses online - much worth it and got hte dresses at more than half the price off of what was being offered in my local bridal stores.
- Happy Customer
- 1 Review
Just what I needed, without any trouble
I was a little nervous about buying my wedding dress online. However, it arrived when it was scheduled to and was the exact dress and size that I had ordered. The tracking number they originally sent me didn't work but they quickly got on that and fixed it so I could track my dress through UPS. Very pleased.
- Cierra J.
- 1 Review
Great Overall Experience
I called in and place an order with a consultant for a bridesmaid dress I saw online. She was EXTREMELY friendly and helpful. Most places online either didn't have the color I needed, charged over suggested retail for the dress, or charge outrageous shipping prices. Plus Size Bridal had the color I needed, charged less than suggested retail, and had reasonable rush shipping charges. The dress arrived on time and in perfect condition, as promised. Overall, it was a positive experience. I would definitely purchase from Plus SIze Bridal again and recommend them to anyone! Thanks a lot!
- Rachel S.
- 1 Review
Very reliable and helpful
I ordered a bridesmaid dress for a friend's wedding. The dress is exactly the same as those the others were ordering from a boutique, the price was cheaper and my dress arrived several weeks earlier than theirs.
I had to call them for information and they were easy to contact and very helpful on the phone and by email afterwards.
I would recommend to anyone!
- Kelly Genoway
- 1 Review
Beautiful Dress = Beautiful Bride!!!
I decided in September to get married at the end of October! Just a little stressful - I looked in local bridal shops and was very discouraged as no one had my size and I didn't have time to drive to a big city to find one. I was going to have my gown made, bought fabric and then couldn't find anyone to make it! So I decided I would just make it!! My entire circle convinced me what a bad idea that would be so to spite it all I went online and found plussizebridal.com. I didn't have time to have one made so I went to clearance and there were two dresses both my size and both amazing - I asked the girls at work for their opinions and we all loved them both but there was a clear winner. I called my mom to order it as I didn't have time while at work and didn't want it to be sold - she called and had an amazing conversation with the staff at plussizebridal - they made my life so easy! When I got home I was able to purchase the dress and received notice that is was shipped out the next day.
The shipping took longer than I had expected instead of 10 days it was about 21 days - I admit I wasn't panicking as I had decided to give it until the end of the week and then panic!!!
When I opened the box I was surprised to see the fabric and the beadwork on the stress was gorgeous. I went to an alterationist to have it hemmed and the straps shortened - it was done and pressed and I was so impressed with how it all turned out. I loved the dress and heard so many wonderful compliments on how perfect it was! This was a perfect option for me to feel like a princess on my wedding day - my heartfelt thanks to all!!
- Amanda
- 1 Review
slow
it took 4 months to get the dress in the mail. called multiple times without getting a return call.
- Nancy
- 1 Review
best place to shop at online
I ordered my wedding dress without a problem. I had it within a month. Absolutely wonderful. My bridesmaid dresses were a different story, however, the staff went up and beyond to ensure that my bridesmaid had her dress for my wedding. Even with the hiccup I'd definitely recommend purchasing from the website. I'm glad I didn't go anywhere else.
- Jacqueline White
- 1 Review
Positive experience; received beautiful gown in timely fashion
Were it not for all of the extra charges, i.e., rush delivery, additional charge for size 22, and slow return telephone calls, this purchase would definitely have been a five star.
- Shari Lynch
- 1 Review
Extremely happy and 100% satisfied!!!!
Excellent representation of dress. Color, quality and sizing is perfect. I could not be happier.
- Clare
- 1 Review
THANK YOU
Thank you so much for your honesty and great communication. My dress has arrived and I love it.
- Barbara C
- 1 Review
Found the gown of my dreams!!!
This was one of the best experiences using an online company. I was a bit nervous ordering my gown sight unseen & not being able to try it on, but it fits perfectly and is beyond beautiful. The staff was so helpful, Jeannette went over & beyond and even shipped the items via USPS, when I told her I was going out of town around my delivery date so that the package could be held at my local post office for me. This has been one of the best experiences of my life. & I'm looking forward to wowing my future husband when he sees me as I walk down the aisle to meet him at the altar! Thanks for helping to make my dreams come true.
- Jocelyn Pearl
- 1 Review
They were wonderful to work with and truly strived to give me what I wanted.
I truly enjoyed working with them. They were courtious, considerate and very helpful in helping me search for and get exactly what I wanted. I would definitely work with them again!
- Jade Recasner
- 1 Review
PLEASE BE PATIENT!!!! ORDER WELL AHEAD OF WEAR DATE
Well, I must say I ordered my dress from plussizebridal because they had a cheaper price than other websites. The one thing that I didn't like was that I was charged an extra $35.00 for a rush cut in which meant that I would recieve my dress within eight weeks and I didn't. I ordered my dress August 9th and did not ship until October 15th. Although I was told that the designer was behind in production. As a consumer I didn't think that I should have been charged that $35.00 rush cut if I wasn't going to recieve my dress during the eight weeks it was promised. All and all, please be patient and order your dress well ahead so that you won't have to worry like me.
- Sharon
- 1 Review
Outstanding Customer Service
The staff at Plus Size Bridal could not have been more helpful. Janette gave me hope of getting a dress on very short notice when I was beginning to think it might be impossible. She was well informed, knew her products, and went over and above to work with her vendors to find dresses that I could choose from. I even found a dye-able shoe on another website, and give her the information, and she found the exact shoe and had it dyed to perfectly match my dress. Thank you, Janette for your outstanding customer service!
- Rose R. from FL
- 1 Review
Great customer service. Beautiful dresses!
I have used PS Bridal to order dresses for my wedding and a friend's wedding. The dresses came true to the size chart and color. The prices are significantly less expensive than a bridal shop. I would highly recommend their website and services.
- Laura
- 1 Review
Dress came quickly and in perfect condition.
The dress came super quickly and looked great. I had it sent to my parents house (where the wedding is) so I haven't tried it on yet, but my mom says everything is perfect! Plus we saved lots of money!
- Christina Pearson
- 1 Review
Perfect in every way!!
I highly recommend ps bridal to anyone looking to purchase for wedding needs. They were extremely helpful answering questions before I ordered. The flower girl dresses were beautiful, wonderful quality, delivered on time and the best price even being the new fall 2012 design. They fit exactly as measured. My niece ordered her wedding dress from here and was extremely satisfied so we got our girls dresses from this site as well and very glad we did.
- Sam
- 1 Review
Quick delivery even though they tried to make me pay for rush order
I have to say I was very pleased with the timliness that my dress came. I didn't have much leway between the normal arrival time and the wedding, but was truely unwilling to pay the extra money to speed it up. Why should I if according to the promised deilvery I would have it in time? After my order I got an email back saying I should rush it for the extra money. Needless to say I did not and recieved my gown 3 weeks ahead of schedule. A little stressful in the begining, but it worked out beautifully!
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- Eryn-Louise Foulds
- Napier, US
- 1 Review
International Order!! Fantastic
I found psbridal via a search engine and like many others I looked up reviews as I wanted to make sure I was making the right choice. I e-mailed them with concerns re sizing and got a very fast response. I ordered dresses well in advance to ensure that if needed I could organise another options HOWEVER the dresses and more amazing than what I anticipated, absolutely stunning I can not wait until my wedding day (November 10, 2012) to see my bridesmaids wearing them!! Thank you to psbridal I got the perfect bridesmaid dresses at a fraction of the cost you would pay in the bridal stores for the same brand. I would not hesitate to recommend psbridal to others looking for that same perfect dress.
- Marie Lennox
- 1 Review
Great Service and Awesome Dresses!!
My bridesmaids just received their dresses and we couldn't be happier. They were just what we expected at half the price of our local bridal salon. I would definitely recommend this company. Jeannette in customer service helped all my girls with their sizing and answered all of our questions. She was awesome!!
- Nervous
- 1 Review
Terrible. Very slow service.
I ordered my dressed for a wedding I was in and it took 3 Months to get the dress. I got it a week and a half before the wedding and I still had to get alterations. Although the lady was very nice over the phone she continued to give me false dates of when my order would arrive. I honestly got scared that the dress would not arrive on time. I do not recommend unless u have tons of time to WAIT on your order.
Reply from PlusSizeBridal.com
We apologize that your dress was delayed. Unfortunatley since all of these dresses are made by the original designers we can only ship them when they arrive from their factories. If the designers are late we can only update you on the information they give us. We do not give false dates, we only relay the exact information that is given to us from the designers directly to our customer. The designer you ordered from, "Dessy", has had some shipping delays this summer. We did overnight the dress to you the day it arrived from "Dessy" and apologize for any inconvenience.
Sincerly,
staff@psbridal
- Kat
- 1 Review
A good experience
Overall I was pleased with this process of getting the dress online. I followed the manufacturer sizing recommendations and fortunately the dress fits me. My only complaint about the process is the return policy "Dresses from our: Prom, bridesmaids, flowergirls, and mothers dress section are non-returnable and non-exchangeable all sales are final.." It would be nice if they had the same return policy for wedding dresses as for all other dresses. (I was unable to try this on anywhere before ordering but I'd recommend doing that in the future prior to ordering!)
- Kate
- 1 Review
Best in the business!
Delivery was so fast! Quality of the gowns was perfect! :)
- Sarah Raby, Fayetteville, Tennessee
- 1 Review
Mother of the Bride is Ecstatic about her dress from Plus Size Bridal!
I just cannot believe how happy I am with the dress I ordered online for my daughter's wedding. I had looked at dresses in three cities and found this on the internet. What I love most is that I could get the exact color that I wanted. I was so worried that I would hate it; but, the dress was beautiful. Not only was it beautiful, I was able to add 3 inches to the length which was perfect. The construction of the garment was of high quality and the price was very reasonable. I am so glad that I ordered this dress.
- Ada Ojeh-Teme
- 1 Review
The best bridal boutique in the world!
From the moment I spoke with Jeannette, Warie, and Brian, I knew this was my team. The plussizebridal experience is personal and precise. The attention to detail and reassurance is so contagious, all 3 of my bridesmaid, now brides, joined in the fun. I could not keep such an adventure to myself. Not only did Jeannette and her team furnish my girls, all my girls went on to use plussizebridal when they got married. The prices are the lowest in the United States, still the quality is the ultimate high.
- TLASHLEY1
- 1 Review
Great online formal wear site to shop
I got my order delivered by UPS before the date I was originally given...I loved the color and fit of my formal wear pant outfit. My family and I are taking a cruise in NOV 2012!! I would highly recommend this site!!! The images of the clothes are very accurate!!!! I am extremely pleased with my purchase!!!
- Desiree' Jordan-Adams
- 1 Review
Plussizebridal.com ROCKS!
I had the best experience with this company. My bridal gown and my bridesmaid gowns were ordered through this company. The prices were so reasonable and within my budget. Ms. Jeanette was always very kind everytime I called to check on my order. Unlike other online websites, this company is very trustworthy, and the dresses actually come from the designer and are not rip offs!
- Pam Agelopoulos
- 1 Review
Three Greats for Selection, Service and Quality
I tried this bridesmaid dress on at a bridal store first (Alexia II style 918) so I knew what I wanted and how the dress should fit but could not bring myself to paying their sticker price. I decided to search my online options and came across PS bridal which advertised the same dress for almost half the price. That's right. Half price. The low prices that PS bridal offered concerned me at first as I thought, at these prices, something had to be compromised. Were they replicas? Are they going to be made with low budget look-alike fabric that will disintegrate with the slightest stretch? But I put my concerns aside and ordered them. They arrived exactly on the day they promised and the product exceeded my expectations. All 4 dresses looked fantastic and there wasn't one loose stitch or missing thread on any dress. Impeccable craftsmanship and quality. No replicas here, this is the real thing folks. I would order again from this site in a heartbeat.
- LATOYA BOLDS
- 1 Review
POOR CUSTOMER SERVICE
THIS COMPANY FAILED TO RESPOND TO EMAILS AND PHONE CALLS..AND ONE OF THE DRESSES DID NOT LOOK LIKE THE PICTURE ONLINE..IT WAS A COMPLETELY DIFFERENT DRESS..IM VERY DISAPPOINTED...EVERY TIME I CALLED NO ONE EVER ANSWERED!!
Reply from PlusSizeBridal.com
We apologize if you were having difficulty getting through. We do try and make it a point to return all calls emails received. If you still have not received resolution to your problem you can call us direct 336-228-9660. If you receive a voicemail please leave a message and someone will return your call.
sincerely,
staff@psbridal
PSBridal.com Details
About this company
Welcome to PSBridal.com where you will find only Authentic Designer Bridal and Formalwear at Guaranteed lowest prices. We strive to offer only the best customer service and prices online!
Visit Plussizebridal.com
Contact information
27215 Burlington, NC
United States
Category
Plussizebridal.com is ranked 5 out of 36 in the category Categories Clothes & Fashion Ladies wear
Plussizebridal.com is ranked 2 out of 34 in the category Lingerie
Our Promise to you
Can all online bridal shops honestly say this?
We guarantee you will receive a brand new authentic designer gown straight from the manufacturer. We hold valid accounts with all our designers so you do not have to worry about receiving a replica or knock off when you buy from PSBridal.com We stand behind our merchandise and warranty everything against damage and/or defects so you can feel comfortable ordering with us. We also hold an A+ rating with the Better Business Bureau and encourge you to check us out on their site.
