PSBridal.com reviews

PSBridal.com reviews

Good
8.2
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Internet buyers beware of fine print

Just had an exchange with customer service and to my disappointment they will not exchange a pair of shoes that because of design, need to be a 1/2 size larger than I would normally buy. This site might have a great selection of products but use caution when purchasing anything from them on the internet. Their policies are not web shopper friendly.
PSBridal.com

Reply from PSBridal.com

Julie, Thank you for your review. On our web site under Shipping and Returns, we do state all merchandise that is "All Sales Final". We have this policy because the manufacturer will not will not take returns on these products. We are sorry for any inconvenience this may have caused.
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Review by confirmed purchaser

OMG the BEST on-line wedding shop!!!!

I love love the customer service PSBridal.com offers. I was referred by a family member who had ordered their wedding gown from PSBridal.com and told me if I couldn't find it here I probably wouldn't want to order on-line somewhere else. My dress {Jacquelin 1591005} I did find the dress on other websites but I didn't trust the websites. I found comfort in the fact that I trusted PSBridal.com and I could actual talk to a live person. The return policy is great as well and the “All our dresses are 100% original and Not knock offs or replicas as seen on many other websites” guarantee. I`m ordering my bridesmaids dresses from PSBridal.com as well. Great job keep it up!
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Review by confirmed purchaser

Awesome.

I just received the order of bridesmaid dresses today. I ordered them on October 25 with standard delivery, and they arrived today -- January 6. They are exactly as I ordered and were delivered earlier than expected. Great customer service when I contacted the company with questions. PS Bridal is awesome!
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great service, fast and affordable

the dress i purchased came in fast, and i saved at least 60 dollars. i was worried i never received an e mail when they were estimating shipping so i called and the lady on the phone had giving me a detailed message about my purchase, and when it would be arriving to me.
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Love my dress! Quick delivery! Great Service!

I ordered my dress from PSBridal.com and had the best experience. When ordering my gown the website was very user friendly and when I did have a question about the fit I called the company and they were very informative and friendly. I received my gown five days earlier than promised and it was exactly what I imagined it would be. I am also a bargain shopper and after shopping around could not find my dress for a lower price anywhere. Thank you so much to the staff at PSBridal.com for making my wedding gown shopping experience stress free and so easy. I would definitely recommend them to anyone!
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Would DEFINITELY Recommend this Company

This is the second time we used this web site. My first daughter was married in 2011 and it was a BIG wedding. She has lots of cousins and friends and we needed 9 bridesmaids dresses, but some girls were on a strict budget. She first found the dress in our local bridal shop but several girls just couldn't afford the almost $200.00 for the dress. We were skeptical when we saw it here for I think around $140.00 but after speaking to customer service we were reassured and ordered them. They came in when expected and were just PERFECT. NOW, Over the last 3 weeks we were surprised to receive our other daughters gown, 3 bridesmaid dresses AND the flower girls dress. Once again they are exactly what we ordered and her friends were excited they were able to save so much money and have their dresses with lots of time to get them fitted. THANK YOU!
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Terrible. Never again.

I ordered a bridesmaid dress on July 2nd for an October 12th wedding. I paid $45 for the 8-9 week rush cut. After several panicked calls to PS Bridal, my dress was finally shipped on October 3rd. It was shipped 1-day express through the USPS and I had to go pick it up from the post office myself on Oct. 4th. Thanks, PS Bridal, for getting my dress to me 8 days before the wedding! I want my $45 back.
PSBridal.com

Reply from PSBridal.com

Thank you for your review. We apologize for the delayed shipment of your order. Sometimes designers do run behind and unfortunately it was close to your event date. We overnight shipped this to you at our expense the day we received it from the designer. If you will contact customer service with your name and order number a refund for the rush amount will be credited back to your account. We are at the mercy of our designers and if there are any disruptions in their shipping department it does affect delivery dates. Once again we apologize for the inconvenience.
Sincerely,
Staff@psbridal
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Review by confirmed purchaser

Quality for an awesome price!!

I ordered my bridesmaid dresses from this website.. Quick shipping, GREAT prices. Highly recommended!!
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Just overall great

My sister was getting married and we just couldn't find a dress that she wanted locally. She was just going to settle on one, but mom told her she shouldn't have to settle on her wedding day. Of course, I got stuck with trying to find an online source with dresses that she would actually like. Thankfully, PSBridal popped up when a friend commented on Facebook that they had used it before. The shipping was a bit slow, but that was due to a mistake on my part. My sister absolutely loved the dress. Now... if only she could've picked a better fella lol.
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Review by confirmed purchaser

Very Happy!!!

I was in a bind and needed a dress in a hurry. One of the customer service reps (Jeannette), went out of her way to help me. I can honestly say I did not expect this kind of service from an online store but was pleasantly surprised! The dress arrived this morning and PSBridal saved the day! I just want to let everyone know they are a great company and I had a very good experience shopping them! Jeannette was so sweet and helpful! I would order from them again.
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Review by confirmed purchaser

Dress arrived when promised. Not sure I would order again.

The dress had 2 sheaths underneath chiffon skirt... not sure why... and they were too tight and had to put a slit in one and let out through hips.
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Review by confirmed purchaser

Great customer service and honest answers to any question you may have

I knew I was getting the best deal- cheapest price and all my questions answered so I was confident in my purchase.
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Review by confirmed purchaser

Great price, prompt service, great product! very very pleased!

Our delivery was as promised and we saved over $80 per bridesmaid dress over the price quoted us at local bridal boutiques. the gowns are beautiful and sized just as was described to us over the phone with PlusSize Bridal. my recommendation would be to follow the recommendations on the sizing suggestions offered on the website! they are very experienced with this! - thanks again for everything!
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Review by confirmed purchaser

Very slow and unable to give proper shipping dates

I ordered 6 dresses from this company. One of my bridesmaids ordered hers in October and just received it today (February 12th). Make sure you have plenty of time when you order them, otherwise they might not make it in time for alterations. I don't know if the designer is slow or what, but 4 and a half months is quite long to wait for a dress.

Customer service was prompt and helpful, but they did not give accurate dates. My mom emailed them to see when the dresses would be shipped. The customer service rep said they would arrive 10 days after the shipping date, and no dresses have arrived. It has been 16 days.

Make sure you purchase a swatch! The color of my dresses did not look anything like the websites photo. They do mention that the photos may differ, so that was my mistake, but the color is very different.

In summary, be prepared to wait a very long time for your dresses!
PSBridal.com

Reply from PSBridal.com

Hello,
Thank you for taking the time to review your order with us. We do apologize for the slightly longer than average shipping time. All of the dates give are estimated and we can only pass along information and ship dates given to us from the designers. We do ship all our dresses out to our customers the day they arrive from the designers to ensure the quickest delivery possible. If you have any questions or concerns regarding your order please call us toll free 1-866-757-2743 and a customer service rep will be more than happy to help you.
Sincerely,
Chris@psbridal
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Review by confirmed purchaser

Could communicate better

I found it strange that I was sent this review on November 11 2012, my dress was due to ship on December 17th.... but I received it on February 12th 2013.... 8 weeks late. The dress itself is perfect, and it was well packaged, in plastic inside the box.

I was impressed with the savings I made on purchasing my dress from PS bridal (over $2000 saved compared to buying from a local bridal salon here in Australia). I sent many e-mails prior to making the purchase and each one was answered within 24 hours. I felt confident in making my purchase.

The estimated ship date was December 17th 2012. That came and went, and a month passed. I had not heard from PSB so I sent an email. And a week later I sent another, and over the 10 days following that another 3. I eventually called them, at 4am in Australia, due to the time difference. The number would not connect. I tried 3 times. I sent another e-mail threatening to cancel my credit card payment if no one answered my email within 24 hours. The next morning I woke at 4am again, and called and got an answering machine. I called again, and finally got a person.

I was assured that my dress was about to ship that day. That afternoon I finally received a shipping code. The next day I finally got a reply to my 5 emails that simply said "your dress has shipped". No "thanks for waiting", no apology.

I would suggest that PSB realise that brides are under enough stress, and a little communication would go a long way. Just an email to say "your dress is running behind" would have saved much stress on my behalf. It made me particularly nervous that my emails were never returned once I had paid for the dress. I really should not have had to get up at 4am two mornings in a row to chase my dress.

It may be a simple matter for people who live locally to call and ask where their dress is, but no so for people half a world away.

Overall I would use this company again, simply for the massive savings, but order your dress far far in advance in order to save yourself the stress when it is late.
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Review by confirmed purchaser

Excellent service and friendly

Very helpful and fast service. I would and have already recommended to friends and family.
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Review by confirmed purchaser

Beautiful dresses, love them!!

We ordered 2 bridesmaid dresses and they came as promised and are as beautiful as their website says. Would definitely buy from this company again, Also awesome customer service!!!
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Review by confirmed purchaser

HORRIBLE

I ordered a dress for my sister's wedding and the wedding was postponed due to Hurricane Sandy, so I needed to return the dress. No one would help me, they wouldnt accept returns on the dress. The customer service was terrible for the price I paid - do not purchase from this website!
PSBridal.com

Reply from PSBridal.com

Hello,
Thank you for taking the time to write a review about our company. We are sorry if you were not happy with the service you received. We have looked into this matter and can find no records of anyone calling or emailing us about a dress cancellation due to Hurricane Sandy. When there are special circumstances we try to do everything we can to accommodate our customers. Unfortunately, we are at the mercy of the designers. The dress you ordered was a special order dress which is an all sales final item. We strive to offer everyone exceptional customer service but also must follow our return policy imposed upon us by the designers.
Sincerely,
Staff@PSBridal.com
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Review by confirmed purchaser

Awesome!!

Would order from them again!
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Review by confirmed purchaser

Best online customer service I have ever received!

I loved working with PSBridal.com. I got my dress for hundreds less than my local bridal shop was charging. They were friendly and answered all my questions. The dress arrived right on time and it was Beautiful. I can't thank them enough. I didn't think I would be able to afford my dream dress until I came across their site. Thank you, Thank you, Thank you!! Have have a fan for life!

PSBridal.com Details

About this company

Welcome to PSBridal.com where you will find only Authentic Designer Bridal and Formalwear at Guaranteed lowest prices. We strive to offer only the best customer service and prices online!

Visit PSBridal.com

Contact information

Write to: gowns@psbridal.com
Call us on: 336-228-9660
We live here: 2459-D Corporation Pkwy.
27215 Burlington, NC
United States

Category

PSBridal.com is ranked 13 out of 54 in the category

PSBridal.com is ranked 1 out of 19 in the category Lingerie

Our Promise to you

Can all online bridal shops honestly say this?

We guarantee you will receive a brand new authentic designer gown straight from the manufacturer. We hold valid accounts with all our designers so you do not have to worry about receiving a replica or knock off when you buy from PSBridal.com We stand behind our merchandise and warranty everything against damage and/or defects so you can feel comfortable ordering with us. We also hold an A+ rating with the Better Business Bureau and encourge you to check us out on their site.

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