Reply from Pmctelecom
[REPLY]
Pmctelecom reviews
- Reviews (576)
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- Angela Railton
- 1 Review
- Verified buyer
Excellent Product, Brilliant Service!
I ordered a telephone exchange for our small business from the highly informative and helpful website. It was delivered the following day by a courier I hadn't come across before who gave us a (spot on) hour's window when he would be arriving. Best experience ever with a delivery service.
The exchange works better than I could have hoped. This is the first time I have ordered anything from PMC Telecom but it certainly won't be the last!
Featured review of Pmctelecom
- Ted Kanas
- Wolverhampton, GB
- 2 Reviews
- Verified buyer
First Rate Company
This was an extension phone to our domestic phones. Rocket fast delivery, but there was a difficulty in registering the new handset to the base station unit - my fault for misinterpreting the instructions!!!
Got in touch by email on the evening & had a reply waiting for me on arrival from work the following day to ring Paul @ Pmctelecom. Got through without any difficulty & he talked me through the procedure and lo and behold it works a treat.
So, excellent product, fast delivery and a superb afterservice. I recomend this Company 100% & WILL use them again. in addition to this their prices are very very competative.
Ted Kanas.
Reply from Pmctelecom
Hi Ted,
It's great to hear that Paul managed to help you with your registration problem.
For other users who may be interested, we wrote a blog post detailing how to register DECT cordless phones to their base units.
http://www.pmctelecom.co.uk/news/2010/08/24/how-do-i-register-my-dect-cordless-phone-handset/
Thank you so much for your review.
Best regards,
PMC
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- P Fuller
- 1 Review
- Verified buyer
Excellent
1st time used them and will certainly recommend.
Ordered late friday and delivered by lunch time monday. Also provided a link which on monday morning showed me it was at local depot and which hour time slot it would be delivered to me.
also, presales customer service/help was excellent, as was the ordering service, following emails etc.
cant recommend highly enough and will use again.
Was Duke telephone - looks better than photo and sounds really good too, very good replica, looks amazing
- AJ
- Stocport, GB
- 2 Reviews
- Verified buyer
Excellent service and info
The item I ordered arrived the next day. Information on the website was very clear and concise and the whole buying experience was a pleasure.
The item I bought was the Jabra pro 9470 headset using the office to answer telephone calls via my desk phone and also Skype and also use for dictation which I'm using right now with great success!
I will certainly be buying from this company again.
- Steve Buzdygan
- Surrey, GB
- 1 Review
- Verified buyer
Small After Sales Problem
I bought a Panasonic TEA308 PABX system. Sale was easy and the delivery prompt. I subsequently needed some technical help. Panasonic do not provide help if you decide to fit this unit yourself (Description said 'small' amount of electrical knowledge required), there is NO technical backup. You MUST have an authorised fitter install this item as technical help from Panasonic is ONLY available to them.
If you decide to fit this yourself you are on your own. Fitting may be easy but you do need some telephone knowledge, particularly when it comes to the programming. A course with BT would help!
- Stephen
- 1 Review
- Verified buyer
Went out of way to help
We needed an answering machine urgently as one of ours broke down and it was the end of the day. I called to order - it was not in stock where I called so they told me that they would check if it was in another of their locations. They called back within a few minutes to confirm this and it arrived the next day - that is very good service.
The price was competitive too and delivery cost reasonable.
Great to find a company that puts service so high.
- Maureen
- 1 Review
- Verified buyer
Excellent
Very good service. A quick phone call helped me to choose compatible additional cordless handset for my base unit. Goods arrived this morning. My 70 year old brain fell at the first post as there was no manual with item but a phone call quickly pointed me in the right direction on the website and I was able to download the instructions. Handset now registered with my base unit and working perfectly - many thanks! Made my first phone call with it two minutes ago. Now to set about filling my phone book with my favourite people!
- Tracy Gould
- 1 Review
- Verified buyer
Fantastic Service
I sent an email asking for advice on the best product for moderate call use, I wanted a binaural headset and telephone and didn't want to pay huge amounts of money for it. I was emailed a response the next day, I placed the order for the recommended product which arrived the following day. I recommend this company 100% and will be using them again. Thanks for the fabulous service and advice. The product you recommended is far superior to anything I could find elsewhere at a better price too.
- stephanie shotter
- henfield, GB
- 1 Review
- Verified buyer
Excellent Service and product
I came across PMC Telecom on the internet as i was looking for a particular type of old fashioned telephone. I was extremely impressed with the level of service provided. From the moment I placed my order I received various confirmations of order and delivery. I ordered the classical GPO 1938S Duke Telephone. The quality of the telephone was better than I had expected and was very authentic. I had purchased this as a birthday present for a friend. He was extremely pleased with it!
- Margaret
- Warrington, GB
- 1 Review
- Verified buyer
HAPPY CUSTOMER!
I found the service easy to use and had immediate responses to my email messages. My goods were delivered the following day.
- Keith Smith
- Norwich, GB
- 1 Review
- Verified buyer
Top line service
Ordered a retro phone and from looking through the online catalogue to ordering the phone I required was a simple process.
Ordered on a Friday and the phone was delivered on the Monday.Delivery was at the time stated on the e-mail.
Have to admit best service from an on-line company yet.
- Graham Dallaway
- 1 Review
- Verified buyer
As Always Excellent Service
I have used PMC Telecom many times, and have always found them to be Excellent.
Excellent products, Excellent Customer Service, and Very Fast Delivery.
- Sarah Turvey
- Trowbridge, GB
- 1 Review
- Verified buyer
Excellent service & communication!
I actually e-mailed the company before I even got the delivery as I was so impressed with them letting me know exactly when I was going to receive it, so saving me a huge amount of time without me even having to ask. If the answer phone we have received (again in excellent time) is as good as their customer service we would certainly use them again for other things!
- bill neill
- glasgow, GB
- 1 Review
- Verified buyer
First rate company
Great service,delivered on time and intact.No problems encountered,and I will shop with you again.
best regards Bill Neill
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- Sean Dougall
- Chippenham, GB
- 1 Review
- Verified buyer
Sush good service and quality product that works.
I'd like for you to pass on this message to your senior director/ manager. Although I am not a big customer of PMC, I have found your service and technical support to be excellent. Worth a Christmas bonus to your staff, sir, I would say?
Best regards Sean Dougall.
P.S I can buy your product from Amazon cheaper BUT if I want to call for advice, Paul Conway knows his stuff. THAT is worth a few extra quid!
Reply from Pmctelecom
Great to hear that Paul went the extra mile for you, it's exactly what we aim for. Thank you for a great review, Sean! I'm sure Paul will be enjoying a few extra free shandies at the table on the Christmas party. ;o)
Best regards,
PMC
- roberttraverse
- st helens, GB
- 1 Review
- Verified buyer
5 star service 5 star delivery well pleased well done
ORDER ARRIVED BANG ON 24 HRS ABSOLUTE TOP SERVICE ALL ROUND WELL PLEASED
Reply from Pmctelecom
Thanks so much for leaving a great review.
- John Hobbs
- Redcar, GB
- 1 Review
- Verified buyer
Excellent service
I'll definately use this company again. The service was excellent. Great communication, and the delivery service was second to none. I was given a 1Hr time slot, and it arrived within 10 minutes of the provisional delivery time.
Reply from Pmctelecom
Just what we aim for! Thank you for your review, John.
- Stephen Arnold
- 2 Reviews
- Verified buyer
Good fast service
3rd time I have used PMC and will continue to.
Very polite and good service.
Reply from Pmctelecom
Hi Stephen, It's great to hear from a returning customer. We'll do our best to keep up the good service!
- Melvyn
- tamworth, GB
- 1 Review
- Verified buyer
Excellant Service
Initial phone on schedule as per delivery details but it devloped a fault after a couple weeks. Spoke to PMC returns details emailed and sent back and replacement provided within two days.
Excellant service and dealt with the situation with minimum fuss.
Products will always go wrong key to this was the way it was dealt with and that was first class.
Reply from Pmctelecom
It's an unfortunate fact of life that sometimes goods will be faulty, but we do try our best to minimise the fuss for you. I'm glad we managed to do this for you.
Thanks for your review, Melvyn.
- mark d
- 2 Reviews
- Verified buyer
mark davidson
i'm really pleased with this company ordered wednesday night got item friday can't get better than that even managed to be cheaper than everywhere else i tried
Reply from Pmctelecom
Good to hear! :o)
Thank you for your review.
- Michael
- London, GB
- 1 Review
- Verified buyer
The Best Service Ever!!!!
I went new school and bought one the Gigaset viop phone with its corresponding base.
I had some issues with the battery and the base making a noise. I gave them a call and they were really pleasant. I sent the stuff back and in 2 days had the new base and my phone is up and running once again.
I love the phone and can alternate between viop calls and the land line.
This is by far the best customer service I have received in a long time. Would recommend them to anyone.
Reply from Pmctelecom
We aim to provide a great service. It's good to hear that we delivered again.
Thank you for your review, Michael.
- Ken Simmons
- Bracknell, GB
- 2 Reviews
- Verified buyer
Excellent buy
Although the order was placed on a Sat evening it was processed very quickly. Information regarding progress was constantly upgraded.
delivery was on the fol Tuesday morning with a 1hr time slot being given. this was achieved.
Well done to a company giving excellent customer service.
Reply from Pmctelecom
Thank you, Ken.
- David G Wallis
- Brighton, GB
- 1 Review
- Verified buyer
Excellent
I received an e-mail this morning to say my item would be delivered between 11.49 hours and 12.49 hours. Its the first time a delivery was so specific usually you have to waste a whole day waiting for delivery.My delivery arrives at approx 12.00 absolutely brilliant.
Thank you PMC.
Reply from Pmctelecom
Great to hear, David.
Thank you for your review.
- sue forrest
- castle douglas, GB
- 1 Review
- Verified buyer
Sue Forrest
I'm really pleased with my phone. I ordered an old-style phone for my father's birthday. I ordered it on the 4th July, it arrived on the 6th. I was kept up to date all the time and it was delivered at the time they said so I didn't have to wait in all day. The staff at PMC Telecom were very friendly and helpful - I will definitely be ordering from this company again
- Graham
- Exeter, GB
- 1 Review
- Verified buyer
Brilliant service
I wanted to take a new hearing assisted telephone to my mother who is quite deaf, so I phoned to order and check delivery times to ensure it would arrive in good time. I found the company very helpful and the phone was with me the following morning. I was kept up to date throughout by email. Excellent service, thank you.
Graham
Devon
- sarah denyer
- cambs, GB
- 1 Review
- Verified buyer
Five Star - Definately
I have to say that PMCs Customer Service is second to none.
I ordered one evening - and the parcel was with me the next day - unfortunately there was a slight problem with the handset - I made a phone call at 10am that day to them - and a replacement was with me 22 hrs later- fantastic!!
The product is good quality - and we love it (GPO200 Classic)
Again - fantastic Customer Service - Thankyou
Reply from Pmctelecom
The thanks go right back to you for shopping with us. :o)
- A. Townsend
- Swindon, GB
- 1 Review
- Verified buyer
Excellent
Phone system arrived as promised - with e-mail message re delivery time window so we could listen out for courier.
When a problem developed, advice was readily given by technical expert and, when fault could not be resolved, system was completely replaced by next day courier service and advice given when the setting up procedure had a hitch. First class service and a brilliant, helpful company to deal with. Strongly recommend them if you are looking for friendly, helpful service, good products and excellent back-up help if you have problems. A refreshing change in today's world to find proper service, help and back up when you need it. Well done, Pmctelecom!
Reply from Pmctelecom
Thank you for a great review. We do aim to support customers as much as we can, so it's nice to hear our hard work isn't going unnoticed.
- M. J
- London, GB
- 1 Review
- Verified buyer
GPO Carrington
Phone arrived at the time they said it would,communication EXCELLENT!!!! Delivery EXCELLENT!!!!!!.
The phone is absolutely gorgeous and works perfectly.
Thank you very much, very pleased with my purchase, will definetly use pmctelecom again>
Reply from Pmctelecom
Glad to be of service. :o)
- Elizabeth
- London, GB
- 1 Review
Fantastic!
I am very happy with my new Classical GPO 1935S Duchess Telephone. It arrived just 24 hours after the order was placed, which is amazing. The phone itself is just as described on the listing and is of very nice quality. It is now sitting in my bedroom and compliments the decor wonderfully. Very, very pleased, thank you PMC.
Reply from Pmctelecom
Great to hear! The GPOs are very popular with people who have excellent taste in décor.
- Jenny
- Bristol, GB
- 1 Review
Fabulous telephone and amazingly fast delivery!
I LOVE my new GPO 200! Ordered at 2pm on Friday, arrived Saturday morning. It's gorgeous- works really well and looks the biz. Will definitely recommend! Thanks again!
Reply from Pmctelecom
Brilliant! We aim to please. :o)
Thanks for a great review.
- Jenny
- 3 Reviews
PERFECT 10!
Absolutely brilliant in every way. Fast and hassle free! Will use again and highly recommend.
Reply from Pmctelecom
We're the Bo Derek of the ecommerce Telecoms industry! ;o)
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- David Waumsley
- Leicester, US
- 1 Review
Impressive speed and value
I need a new phone for work :Panasonic KX-TG7521EM DECT Answermachine with JPL JAC 2.5mm Head.
PMC were much easier for me to navigate than competitors when looking for a matching headset. Also they had the best price.
Most impressive was the communication over delivery. I bought expecting to wait a couple of days and it came the next morning with an email before stating the hour of arrival. We like that!
Another plus was being able to use Paypal (via Sage pay), but I did not know this until the end.
Perhaps worth adding the Paypal logo to the site as you have for Google checkout?
Reply from Pmctelecom
Thank you David. We appreciate the constructive feedback... we're looking at amending a few things on our site to tweak and improve one or two things (including adding a PayPal logo) - watch this space.
- Susie Haywood
- 1 Review
Fabulous item and great service
I LOVE my phone! it arrived two days after I ordered it and it is looking very elegant on my bureau.
Thanks again guys, great service.
Reply from Pmctelecom
Glad we could help. Thank you.
- Geoff Farmer
- Bristol, GB
- 1 Review
Superb service.
Amplified Ringer ideal for my very!! deaf friend. Delivered within 24 hours of ordering..fitted today....works superbly, he can now hear the pnone ringing and see the light flash....deep joy!!!! Thanks to all concerned includiing delivery people.
Reply from Pmctelecom
Great stuff! Thank you.
- Andrew Savage
- 1 Review
- Verified buyer
Good service
No complaints about the service - order received within 36 hours, well packaged and in good condition. My only niggle is that I ordered a cream/ivory telephone which was supplied with a black telecom lead. Minor complaint as the phone looks good and works well.
Reply from Pmctelecom
Thanks Andrew. We've passed on your comments about the phone lead to the manufacturer.
- Graham
- Basingstoke, GB
- 2 Reviews
- Verified buyer
Really Helpfull Advice & Guidance
Really helpful advice by email before we purchased. Prompt delivery once we'd placed our order. Slight problem with one unit that was replaced without any fuss or any cost to ourselves. Really happy with the product (a Panasonic 5 phone home system) now we've got it. Would definitely use PMC again. Would definitely recommend PMC to others.
Reply from Pmctelecom
Good to hear. Thank you. :o)
We do pride ourselves on customer service... we know a lot of online retailers aren't great at this so we aim to stand out from the crowd.
- Ray
- lon, GB
- 1 Review
Fast Efficient Good Prices
I'm extremely pleased my order was processed very quickly and reached me in the Canary Islands in 3 days also very good prices I'll definitely use this company again
Reply from Pmctelecom
Good to hear that even our international deliveries are speedy as well. Thanks for the review, Ray.
- Sheila
- 1 Review
First class customer service
Good, clear advice with attention to my needs. Excellent prices. Great follow up and they went the "extra mile" with customer service. I wouldn't hesitate to recommend PMC to anyone.
Reply from Pmctelecom
Thank you, Sheila. It's a pleasure to be of service.
- Adrian Walter
- Hertford, GB
- 3 Reviews
- Verified buyer
How do you review a perfect service...?
Website clear and easy to navigate
Registration simple and straightforward
Processing within hours
Dispatch shortly afterwards
Delivery next day at no extra charge
Product as described and in perfect condition
Price lowest on the web
I can't ask for any more can I...?!
Only one negative point....I wish I'd found the ages ago! ;-)
Reply from Pmctelecom
Thanks for the great review, Adrian.
- Beryl Walker
- 1 Review
What more could you need
Good prices, speedy service, well packaged product. Superb!
Reply from Pmctelecom
Exactly what we aim for! Glad you liked our service. :o)
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