Ralph Lauren Reviews 

Shopped at your shop in Portsmouth on 27th August 2026, spent just under £500 in 3 transactions. Paid for 2 then reloaded that there was a 10% scan on the wall and asked the staff that we want this applied to all 3 transactions. The boy and girl staff called a lady manager, she was rude and abrupt, gave attitude, said rudely just scan in your phone and follow the instructions, I said I am not able to scan, she ignored us, she was standing talking to the other 2 staff talking and laughing instead of helping us. After a few minutes she said my shift is finished and I'm going home, I asked her who is going to help us, she said ask this young man, and said I will not wait or serve anyone when my time is up, and just walked away. I asked the young boy to give me her name as I want to make a complaint and he refused, said ask the other manager who is coming down and walked away. This is disgraceful service, you don't just walk on on the customer that you are serving, she could have asked the young boy to talk to us until the other manager is coming, not just walk out and say I will not serve anyone when my time is up. I will never ever shop in any of your shop ever again. If the cloths were not our granddaughter cloths I would have left everything on the counter and walked out. I work in a bank and would never think of walking out on a customer that I was serving. Disgraceful service, Shame on you

- Home deliveries with UPS fail the majority of the time
- Have to print out shipping label yourself for returns (I use an online service for printing and mailing it to me which costs 4€ and takes several working days, which is some administrative friction)
When the deliveries do work it's a very nice experience: it's very quick shipping (like 1-2 days) and the shirts arrive in very premium-feeling boxes... But when home deliveres mostly fail, it's not nice.
Have ordered a few RRL shirts which I do like, the fabric is very nice, although in retrospect i think M is a tad too big on me sadly (S too small).

I have a faulty Ralph Lauren belt buckle purchased in El Corte Ingles. It is less than a year old and used occasionally. I messaged Ralph Lauren customer service and was told to bring it back to the store and see what they could do, as she could do absolutely nothing. This is depite the fact that RL's name is on the buckle. Shouldn't the company that makes and supplies the product replace the product? Basically, they pass the buck. Awful, sloppy, over-priced and sub-standard. I would not buy RL again. I'm livid.

really good service in the shops and everything is so nice. Top tier brand for me

My husband bought some casual trousers from Ralph Lauren and the material is such that it gets marked very easily and it is impossible to get the marks out. I have soaked, sprayed and done everything to try to get the marks out but nothing works. Crap material

DO NOT BUY! Illegal practices—refusing a refund for a stolen parcel!Avoid Ralph Lauren at all costs. I placed an order, and the courier simply dumped the package outside the property and left it. Unsurprisingly, the parcel was stolen and I never received it. The tracking information explicitly proves that it was left outside in an insecure location, yet Ralph Lauren is flat-out refusing to issue a refund.This is a direct breach of the UK Consumer Rights Act 2015. Legally, the retailer is responsible for the goods until they are in the physical possession of the customer. Leaving a high-value parcel outside on the street is not a legal delivery.Their customer service team completely lacks integrity, hiding behind generic policies instead of adhering to UK consumer law. I am now forced to claw my money back through a bank chargeback and have reported them to Trading Standards. A luxury brand charging premium prices should not be engaging in illegal trading practices and treating paying customers like this. Absolute disgrace.

Bought a pretty little -very ecpensive -dress for baby Girl , and it arrived today. It is very poor quality and it was so wrinkled that I had to iron it! It was just thrown into a box with no tissue paper or any love or Care. At that Price you would expect it to be wrapped in at least a plastic bag. The dress looked used , and it is from their new autumn season. So disappointing .

RL is no longer a provider of high quality products and services. But they still charge extremely high prices for not much. I ordered a base ball cap, their system forced the wrong address in to my order, I never received the order, and it’s been a month since they still have not refunded me.

The XL sized shirt was way too small and unwearable. Do not purchase clothing from this company!

worst customer service support I ever experience with Ralph Laurent on line. I coudnt make a payment on line, the anser I get was DO NOT SHOP WITH US ON LINE !!
We can not resolve the issue !!

If I could give no stars I would. I returned three items and received an email that I was being refunded for two with no explanation. I had to call them to be told the dress has marks on it. It didn’t as it was too small and I didn’t even wear it. They weren’t even going to let me know, they were just going to keep my money with no explanation or proof of the markings. Disgusting way to treat a customer and in my opinion they are liars and thieves as I did not mark the dress. Will never go near them again.

BEWARE IF WANT TO RETURN AN ITEM!!!!
I was given a UPS return code to return an item , however I was sent to approx 5- 6 different locations and when I found a location that prints the label the parcel has mysteriously vanished. Customer services firstly denied any responsibility and implied very strongly that i never dropped the parcel off.....until i insisted they call UPS, was advised someone would be in touch at the end of the day as they can see it was scanned in at the shop but its disappeared. I called again today as i insisted on a refund and now they are denying the parcel was scanned in at the shop even though they spoke to the manageres of Max Spielman who confirmed that i had indeed dropped the parcel off and that UPS were experiencing technical problems at the time. and now they are refusing my refund still and even implied the manageres was telling porkies too! Disgusting service 😒

I will only buy an item from anywhere that's QUALITY these days. In the past few months I've ordered a full grain duffle bag from Polo Ralph Lauren. The bag was superb quality and full grain leather. I then ordered a full grain leather belt. Great quality and will age beautifully. Then I ordered a full grain polo card case. Awesome quality as always. All three purchases smelled great and like full grain quality leather.

Recently, I ordered the canvas Polo tote bag - my one complaint is that it cannot be washed and is spot clean only due to leather trim. It smelled a bit like factory dyes but I'm sure that will soon pass. I will only buy quality now and Ralph Lauren is delivering quality in spades.

I read some other negative review on here where someone had their RL items stolen while out and about and they went running back to the store wanting RL to replace them free of charge?! The entitlement of that logic. File a police report and everywhere has cameras. Why should RL replace something they have nothing to do with?

All in all, my experience with Polo, RL, RRL is always great. I hope they keep focusing on being sustainable and quality materials and craftsmanship as recently, they've been superb and my go-to for shopping. Keep it up, RL design and quality control team!

I was really excited to visit the Ralph Lauren store at the Wimbledon Championships today and ended up spending a significant amount of money, including £125 on a children’s Wimbledon jumper and £40 on a personalised Wimbledon water bottle.

Unfortunately, my personalised water bottle was stolen from the Wimbledon grounds just a short time after I bought it. I returned to the store to explain what had happened, hoping that, as a gesture of goodwill, they might consider replacing it. I completely understood that they weren’t obliged to, but given the circumstances and the amount I’d spent, I was disappointed that no accommodation was offered.

What made the experience particularly upsetting was that I felt as though my account wasn’t believed, despite the bottle being newly purchased and personalised. It left me feeling deflated and took the shine off what had otherwise been a wonderful day at Wimbledon.

The merchandise is beautifully presented, but it is undeniably premium-priced. At those prices, I had hoped for customer service that matched the brand’s reputation. A small gesture of goodwill would have turned a disappointing situation into an example of exceptional customer care.

I hope Ralph Lauren will reconsider how situations like this are handled in the future, as it would make a real difference to loyal customers.

Bought Artichok suede shoes for over 400 euro back in March 2026 quality crap.Dont buy.

If you're an international customer, think twice. Ralph Lauren's after-sales process doesn't work across borders.

I bought a pair of shoes earlier this year and the stitching has come undone, a clear quality defect. I contacted Ralph Lauren Online with proof of purchase and photos. Rather than resolve it, they redirected me to the store. The store's answer was that I must bring the shoes in person, to an outlet in Italy, while I live in the Netherlands. So to deal with a defective product, I'm expected to fly to another country. No shipped return, no option to use a store closer to me.

This isn't a one-off. A separate item I ordered online was previously refused for repair in store, so online disowns store purchases and the store disowns online ones.

For a global brand that ships across Europe and sells to international shoppers, expecting customers to physically return to the exact store of purchase is absurd. Under EU consumer law, defects are covered for two years from purchase, and those rights don't require flying across the continent to exercise them. Deeply disappointing from a brand that markets itself on quality and service.

Horrendous delivery trail - nonesense Tracking from UPS Nil response Ralph Lauren Package eventually delivered
with label Box Damaged Contents fine !
Trying to return is nightmare process - Must enter UPS destination but none provided
Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!

A year ago, I purchased a dozen Classic Fit T-Shirts in multiple colors. I spent $55.00 each on each.

After the first wash (Delicate/tap water) I noticed how the garment looked like a rag when removing it from a Front loading washing machine. The shirt was out of shape, and I had to straighten it out before placing it in the dryer.(Delicate) Once the dryer cycle has ended, it was a shrunken, wrinkled mess.

I never had to iron my color T's until now. Naturally, I iron the shirt inside out. There is a major sewing issue when it comes to the collar. It flips up because it was sewn incorrectly into the yoke, which causes the collar to buckle.

In addition to the short sleeves. They ride up, because again, they were miss measured and cut improperly.

These T-Shirts are cut boxy, and are cut too short. They are far from being tapered. This is the reason why you see that model(s) wearing the shirt above their beltline.

Ten years ago, I purchased color T-Shirts by John ST. Bay/ a JCPenny's brand, and I still have them. They look as good as they did when I first purchased them. They too are 100 percent cotton. They manufactured a high quality cotton. The colors did not fade as they do with PRL. Now that says a lot about quality.

Their tag-less labels begin to peal off after the first wash. I returned that shirt. Bought it again, did exactly the same thing after the first wash. This happened with the color pink, but has happened with other colors as well.

I have discontinued the thought of ever buying another Color T-Shirt from Polo Ralph Lauren. These shirts will make great rag for removing the wax from my car.

Great customer service experience! I purchased an item which went on sale the next day, and they sent the difference (circa £100) back to me! Super easy and friendly.

I love Ralph Lauren clothes and I'm a big fan. Recently I had a slight problem with a dress zip-the customer service advisor La Sua couldn't have been more understanding and helpful. I would definitely recommend Ralph Lauren.