I was more than pleased with the items I ordered and very impressed with the very prompt delivery and packaging. The order arrived quickly and just as described and the items were great value. Thank you ProCook for an enjoyable shopping experience with you.
I am impressed with the weight, the size and the good looks of cooking tins!
We bought several items from ProCook in one order. (Stock pot, Frying pan and six mugs). They arrived promptly and were well packed. We have already got some of their items and know that at the higher end of their range, they are excellent. These items were also excellent... However there was a slight fault in the Stock pot. It had a rivet head that did not sit perfectly flat inside. We felt that food would build up in the gap under the rivet head and we were unhappy. Why then the five stars?
"Beth" in their customer service department sorted it instantly. No quibble. Replacement despatched immediately without waiting for the return.
Customer service is easy when things all go well, but this was excellent customer service when there was actually something to sort out. That gives confidence to us as customers and we shall certainly use ProCook again.
The product I bought was a Wok with a lid - it is lovely and I'm very pleased with it.
However, the company you use as a courier - Yodel - are pants. They did not deliver when they should have done, and when the box arrived it was battered to bits. Thankfully, someone had put ample bubble rap round the goods, so it was undamaged - but the bottom of the box was almost falling open!
You should change the courier.
Ai was nice to purchase a quality product,that will last the distance.
the pans arrived the next day as promised,and free postage.seem to be very well made,solid and well balanced.not used them yet as we are waiting for our new hob to be delivered. also ordered various spatulas,will be ordering more,decided to renew all the ones we have.very happy....
I haven't used ProCook before, but I was very pleased with my purchases, some of wjich were Christmas presents. I will definitey use this company again.
We chose these knives for the quality and the price. Both seem excellent, addezd to that the service provided was very efficient, with delivery being within 2 days! All in all highly recomended
it was delivered very quickly,and the pot is exactly what I was looking for.I'm really pleased with the WHOLE service. 10 out of 10 !!
I have to be very impressed with this company when it can fulfil an order in 48 hours!!
I found their website easy to operate and have not encountered any problems at all with two orders now given to ProCook.
Would definitely recommend this company.
Brilliant service , will certainly use them again ,
Very pleased with all aspects of procook. Order was easy, delivery very quick and items excellent. Highly recommend
I wanted decent pots and pans for ages ones with a bit of weight that dont wobble on the cooker. They have arrived and look great nice and heavy love the thought that I can put them in the oven. Bought two cast iron oven to table dishes as well they look great. Lastly and for me very immportant. I live in Fair Isle the UK's most remote inhabited Island. All my pots and dishes arrived in 5 days great service and hats off to ProCook delivery was free other company's take note Procook can do it why cant you..
I have ordered from Pro Cook on a number of occasions and shall continue to do so should I be in need of any more pans/etc. They are a reliable company who provide style in their goods and very prompt service with appropriate and adequate packaging - highly recommended.
Great products unfortunately the choose to use Yodel who never seem to find the correct delivery address. I have had 2 deliveries in less than one month and both were delivered to the wrong address. Suggest a change of courier.
Still no sign of my order. Yodel didn't even try to deliver despite having full address and my mobile phone number as they said they couldn't find me - so try ringing! Rang procook last week and they said that wasn't acceptable but I've had no feedback or delivery yet and that was nearly a week ago.
The tins look good quality and I expect them to turn me into a cookery expert. One small niggle -why is the glue used to hold the cardboard description at the base of the tin so difficult to remove? Neither hot soapy water nor scrubbing could remove it and I finally had to resort to nail varnish remover. Rather annoying!!
I made the small purchase of a baking tray. No problem with packaging or delivery. Very pleased with the product.
However, the label was attached to the inside of the tray with a VERY powerful glue which will not come off. I have tried various solvents and it has been in the oven 3 times. It is still there.. Surely a dab of some water soluble glue would suffice.
and we did not receive the goods for 6 days as they were delivered to the wrong address as the delivery driver was unable to read the pub name (massive big building) and delivered to a house further up and we did not know, no note was put in the door. The late delay meant we were unable to open restauarant on the right date and had to delay by a week
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