Vitality Reviews 

It was mainly Kelly - the claims advisor I spoke to on the phone. She was really very helpful. She took the time needed to understand the situation fully and genuinely wanted to help. It was a really good experience.

Two people I spoke to were very helpful. One other made the process of making a claim unnecessarily complicated when I had been led to believe by the company that the process of making a claim was to have been made more simple. He also didn’t properly complete the process. It was completed by someone else when I phoned back.

Your staff are always polite, knowledgeable and extremely helpful. Just come off the phone to Aphelele, so would like to say a special thanks to her for her support this evening. She was extremely helpful and patient in looking after my queries.

I had a very helpful call today from one of Vitality’s reps, I just joined Vitality recently and I hadn’t set up my account correctly. So, he kindly assisted me with setting up my app and explained how to get the best out of my policy. I didn’t realise I would get such good discounts on products I buy, and I feel now even more motivated to track my progress that I treated myself to my first ever Oura ring, taking advantage of Vitality’s 25% discount 👌🏻👌🏻👌🏻

Feedback regarding customer service and lack of coordination.
I am writing to share my extremely poor experience with your phone support staff. On September 7, 2026, we called your helpline regarding medical expense coverage. The agent assured us that all the necessary health information from my health center had been received on August 31, 2026. We were promised that everything would be reviewed and someone would contact us by the end of the week (September 11, 2026).Since we received no updates, we had to call your customer service again today. This time, the agent told us that you had received absolutely no information. They also claimed that the email I sent on August 17, 2026, was encrypted and couldn't be opened. I would like to point out that this is not true. Your team clearly read my email and even replied to it on September 1, 2026, giving the exact same promise that the decision was being reviewed. The fact that different agents give completely contradicting information is highly unprofessional and frustrating. I hope you use this feedback to improve your staff's communication and training.

Great customer service over the phone when logging a new and complex claim. Linell was very helpful and quickly sought assistance, when it wasn't straight-forward to select the consultant I needed to see. Hopefully, I will now quickly get the treatment I need.

Really helpful, kind, and patient, thank you for your quick help!

Very disappointed after making an on line claim that I had to wait a week for a callback. The callback never came and when I phoned up I was told that I should not have waited for a callback but should have phoned straightaway. All we were doing was following the info on the Vitality app.

Alex explained how to get the most out of the points in the app and talked us through adding evidence and booking the health check.
Very informative and helpful.

Helpful and patient.

Quick to answer, good clear advice

Very kind and efficient operator. Thank you.

Very polite, friendly and dealt with my enquiry quickly

Very helpful, sorted out my claim and asked if there was anything else I needed.

The Vitality representative on the phone was very understanding, patient, and efficient. I was very satisfied with the call and the outcome.

The lady who answered my call was super friendly and helpful

Mayuri Chinniah was very polite, professional, friendly and helpful with dealing with my enquiry and worked thoroughly to resolve the issue. Very good indeed.

Amazing and thorough, thank you

Jade was brilliant. Very helpful, professional and efficient. I am glad a could be heard. Thank you Xaviere

Service agent Jack was very helpful and reassuring to get the best service.
Thanks