Rapunzel of Sweden Reviews 

7,981
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 488 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the hair extensions look completely natural, feel soft, and blend seamlessly with their own hair to create wonderful volume. Many people also appreciate the remarkably fast delivery times and the wide selection of available shades that match their expectations. Some reviewers were not happy with unexpected delivery delays, missing packages, and a complete lack of timely communication from the team. Additionally, buyers noted serious difficulties with color matching, strict return policies preventing refunds once products are opened, and unhelpful support responses regarding exchange requests.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, highlighting both high-quality items and... See more

Quality

People report ambiguous experiences with quality, as feedback is sharply divided. While many customers praise... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Order

Consumers find order experiences to be mixed, with many reporting significant delivery delays and missing... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products were shipped within a few days. Have previously used tape hair extensions and clip-ins. Can recommend. I only wish they had more colours to chose from and that the information videos were... See more

Company replied

Rated 4 out of 5 stars

This is my second order from Rapunzel! I am well pleased with their hair 👍 This time I tried 2 single clip-in to add a quick detail in my hairstyle, which worked perfect, love it! I wish I could buy... See more

Company replied

Rated 3 out of 5 stars

Quick delivery, very nice hair piece but too expensive. other stores out significantly pricy. Still enjoy the product but not really affordable.

Company replied

Rated 5 out of 5 stars

For my first order, I purchased the 40 cm Single Invisible Clip-ins, as I have very fine blonde hair. The color (Cool Platinum Blonde Balayage) matches perfectly, and the clip-ins are very easy to app... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Written by the company

Hair is our passion! Since foundation in 2007, we at Rapunzel of Sweden have helped hundreds of thousands of customers worldwide achieve the dream of perfect locks. Always with passion, service and quality in mind. Our mission is to give every customer the best hair experience and help you fulfill the dream of longer and thicker hair. We gratefully accept your constructive feedback, so that we can improve the experience for all our customers. For more information about our products, visit our website!


Contact info

3.5

Average

TrustScore 3.5 out of 5

8K reviews

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1-star

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3.5

All reviews

(7,981)

1,491 reviews in the last 12 months

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Rated 5 out of 5 stars

Your extensions are so perfectly…

Your extensions are so perfectly colored. I the hair is so soft and beautiful

September 13, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re so happy to hear that you love the color of your extensions and find the hair soft and beautiful.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Good quality hair

Good quality hair, with soft texture. Great for hollywood waves!

August 31, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi! Thank you so much for your lovely review! ✨ We’re delighted to hear that you’re happy with the quality and soft texture of the hair. And we absolutely agree, it’s perfect for creating beautiful Hollywood waves! 💕

Rated 4 out of 5 stars

Love love love Rapunzel of Sweden

Love love love Rapunzel of Sweden. Have several products and the. Est one is by far the 7 clip set. This one looks most natural on me. Also bought the pony tail but it wont hold on my thin little tassel, and the halo slips to the back and I can see the ens on the sides. Quality wise all are great and feels like real hair!

March 12, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi! Thank you so much for your lovely review! ❤️ We’re thrilled to hear how much you love your Rapunzel of Sweden products and that the 7 Clip Set feels especially natural on you. It’s wonderful to know you’re happy with the quality.

We’re sorry to hear that you’ve had some challenges with the Ponytail and Halo. We know how frustrating it can be when a product doesn’t stay securely in place. If you haven’t already, we’d be happy to help you find the best way. Feel free to reach out to our customer service team, we’re always happy to help! 💕

Rated 1 out of 5 stars

My paggage has not even com jet

My paggage has not even com jet. Where it is? Can you send it!!

September 1, 2026
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Reply from Rapunzel of Sweden

Hi! We’re sorry to hear that your package hasn’t arrived yet! 💕 Please get in touch with our Customer Service team, and they’ll be happy to look into your order and help you with the delivery.

We hope we can get this sorted for you as soon as possible!

Rated 2 out of 5 stars

I have make already complaining about…

I have make already complaining about my last order and no resbonsibility or answers for my guestions.

August 31, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi! We’re sorry to hear that you feel your concerns have not been addressed. We have already responded to your previous complaint, but if you are unable to see our response, please don’t hesitate to contact our Customer Service team directly.

We’re more than happy to look into your order and answer any questions you may have. We hope to hear from you soon and have the opportunity to assist you.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

super quality

August 31, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re happy to hear that you’re happy with the quality. Your feedback means a lot to us.

Kind Regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

The delivery was fast and the quality…

The delivery was fast and the quality is great. Unfortunately, the hair color isn’t the right match for me.

August 31, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗

We’re happy to hear that you were pleased with the fast delivery and the quality of our hair. We’re sorry to hear that the color wasn’t the right match for you. You can also order color samples on our website to make it easier to find the right match✨

Kind regards,
Rapunzel of Sweden 💗

Rated 4 out of 5 stars
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely feedback! We’re happy to hear that you’re satisfied with your experience. It truly means a lot to us! 💗

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Had problems with order but everything…

Had problems with order but everything was solved faster than i expected. The quality of extensions is good too!

September 7, 2026
Unprompted review
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you for your feedback! We’re sorry to hear that you initially experienced some issues with your order, but we’re very happy that everything was resolved quickly and to your satisfaction. 💗 It’s also great to hear that you’re pleased with the quality of your extensions!

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality hair, had my previous hair tape extensions for over a year!

August 27, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality of our hair and that your previous tape extensions lasted for over a year. 💗

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Great hair!!

August 26, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your hair. 💗

Kind regards,
Rapunzel of Sweden 💗

Rated 4 out of 5 stars

instructions

Fast delivery and the hair looked great. However, the hair became frizzy and lost its shine after the first use. I had to look for instructions to keep it looking good. There were no instructions in the shipment.

August 26, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi,

Thank you for your feedback! We’re glad to hear that you were happy with the fast delivery and how the hair looked initially. We’re sorry to hear that the hair became frizzy and lost its shine after the first use.

We have information available on our website to help you maintain the quality and appearance of your hair extensions. We understand that it would have been helpful to have this information included with your shipment as well, and we appreciate your feedback.

We hope the care instructions will help you get the best possible results from your hair.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Good quality of products

Good quality of products. Didn't test any of the curl/straighten iron but everything else is so far best i can order online in Norway/Sweden

September 4, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality of our products and that you’ve had such a positive experience shopping with us. 💗

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Excellent hair

Easy and quick

September 4, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you for your kind feedback! We’re so happy to hear that you found your experience with us quick and easy. 💗

Kind regards,
Rapunzel of Sweden 💗

Rated 3 out of 5 stars

Quick delivery

Quick delivery, very nice hair piece but too expensive. other stores out significantly pricy. Still enjoy the product but not really affordable.

August 22, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you for your review! 💗 We’re happy to hear that you were pleased with the hair and our quick delivery. We appreciate you sharing your feedback with us. We’re glad you’re still enjoying your product!

Kind regards,
Rapunzel of Sweden 💗

Rated 1 out of 5 stars

nnnn

quality...

August 30, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

We’re sorry to hear that you haven’t experienced the quality you expected. 💗 We recommend taking a look at our care guide on our website for tips and advice on how to care for your extensions and help them stay beautiful for as long as possible.

You are also always welcome to contact our customer service with any questions you might have.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Sooo nice love it

August 20, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely review! 💗 We’re happy to hear that you love the hair. It means a lot to us!

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Wowwww

Everything is amazing!!!

August 28, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your feedback! 💗 We’re happy to hear that you think everything is amazing.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

I appreciate Rapunzel because they have…

I appreciate Rapunzel because they have high quality products.

August 27, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely feedback! 💗 We’re so happy to hear that you appreciate the quality of our products.

Kind regards,
Rapunzel of Sweden 💗

Rated 1 out of 5 stars

Arrived damaged, clips broken 🥺

Arrived damaged, box was crumpled ~ two of the 3 clips had been snapped and had fallen off the hairpiece. The hair quality is fabulous but the attachment is very flimsy plastic fine clips.

I got in touch via Instagram , told to email. Emailed & nothing back as yet. It was very expensive for what it is. Still hope to hear from them soon. 🤞🏼

August 16, 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

We’re very sorry to hear that your order arrived damaged, and we apologize for the inconvenience this has caused. 💗 We have helped you further through our customer service and hope we can resolve this for you as quickly as possible.

Kind Regards,
Rapunzel of Sweden 💗

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